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Q&A
FAQ
About reservations
How do I reserve accommodation at Kamenoi Hotel?
- ●Reservation via the Internet
- You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months prior to your date of use.
- ●Reservations by telephone etc.
- You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.
About accommodation
Is parking free?
Free.
Do you provide transportation?
We do not provide transportation.
Is there a sauna?
Not available.
Will invoices/receipts be issued for accommodations paid in advance?
If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.
About Food
Can you accommodate allergies?
We are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely.
Can I have a meal in the room?
Food are only available at the restaurant.
About in-house facilities
Can I use the internet?
Wi-Fi is available in all Guest rooms.