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Accommodation Reservations
FAQ
Q&A

FAQ

About accommodation

When is the check-in and check-out times?
Check-in is at 15:00 and check-out is at 10:00.
What time is the last check-in time?
The last check-in time is 18:00, except for some plans such as rooms without meals.
If your arrival time is after 18:00, please contact the hotel.
Can I send my luggage in advance?
If you let us know in advance, we will keep it for you. We apologize for the inconvenience, but please be sure to include the date of your stay and the name of the person making the reservation.
If you would like to send your luggage to your home after using the service, you can use Kuroneko Yamato from the hotel's shop for a fee.
Please note that you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
Depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
Can I bring my pet?
Our hotel has pet-only Guest rooms, so you can bring your dog along. Please see the pet room page for details, and also check the "Information on using the pet room (terms of use)". If you are bringing a guide dog, etc., please contact the hotel in advance.
Can minors stay overnight?
If a guest under the age of majority stipulated in Article 4 of the Civil Code is using the hotel alone or with a group of guests under the age of majority, the hotel will contact the guardian (person with parental authority) for confirmation. We may ask you to take a refund.
How many nights can I reserve?
The maximum number of nights you can stay with a single reservation is 6 nights.
Is there a place to store valuables?
There is a safe in the room.
Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
Is there a night curfew?
We have a curfew of 24:00. If you will be returning after curfew, please notify the front desk in advance.
Will invoices/receipts be issued for accommodations paid in advance?

If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.

About reservations

How do I reserve a hotel room?

Reservation via internet

You can make reservations at your desired hotel on our website from the first day of the month six months prior to your date of use.

Reservations by phone etc.

You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.
Reception hours will be from 8:30.

Telephone, etc.: Telephone, mail, direct application at hotel front desk

(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.
What can I use to pay for my stay?
In addition to cash payments, credit cards such as JCB, AMEX, DISCOVER, Diners, VISA, MasterCard, J-Debit, and UnionPay can be used.
JCB gift cards (with JCB logo) can be used as gift certificates.
QR code payment and electronic money are also available.
Please note that barcode payment is not available.
Can I wait for cancellations?
If your desired date is fully booked, we will put you on a waiting list, but we will contact you only if a cancellation occurs.
Please contact the hotel for details.
What should I do if I want to change my reservation?
Please contact the hotel directly.
How many days in advance will the cancellation fee be charged?

If you cancel your reservation or change the number of people, the following cancellation fees will apply.

No-show: 100% of basic accommodation fee

On the day: 80% of the basic accommodation fee

3 days to 1 day before: 50% of the basic accommodation fee

10 to 4 days before: 20% of the basic accommodation fee

When making a reservation through a travel agency or a hotel reservation site, a cancellation fee will be charged in accordance with the prescribed cancellation policy.

Until when can I make a reservation? Can I make a same-day reservation?
We accept same-day reservations, but the plans available are limited, so please contact the hotel.
Is there a shuttle service from the nearest station?
There is no shuttle bus in operation.

About the website

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When making a reservation for accommodation or registering as a member on the website, I cannot register even if I enter my email address.
The following email addresses may not be able to receive confirmation emails from this site, so we have set them up so that they cannot be registered.
When registering, please use an email address that does not fit into the format below.
".xxx@xxx.ne.jp" Starting with a dot (.)
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"xx(x)@xxx.ne.jp" Items that contain invalid characters (spaces ( ) <> , ; : \ ' [ ], etc.)

About Food

Can you accommodate allergies?
At our hotel, we are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely.
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.
Notes on “allergy-friendly menu”
  • 1. Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to meet all requests.
  • 2. All the food served at our hotel is prepared in the same kitchen, so there is a possibility that trace amounts of allergens may be mixed in during the cooking process.
    Please note that this response does not guarantee complete removal of allergy-causing substances.
  • 3. We do not support menus provided in buffet style.
  • 4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
  • 5. Please note that we cannot respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
When using the service, please check the above information and make your final decision.
Can I bring food into Food venue?
To prevent food poisoning, we do not allow food to be brought into the Food venue.
Can I make a reservation for breakfast on the day of check-in?
Please contact the hotel for breakfast reservations.
Can I have a meal in the room?
Food will be prepared at the restaurant during your stay.
Do you have a banquet hall?
We have various banquet halls available depending on the number of guests. For more information, please see "Banquets/Meetings" or contact the hotel directly.
What are the restaurant opening hours?
■Breakfast from 7:00 to 9:00
■Dinner from 17:30 to 21:00 (*Order stop: 20:00)

About Hot springs and public baths

Are bath towels provided in the public bath?
Bath towels are not provided in the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
I have a tattoo, can I use the public bath?
Customers with tattoos are not allowed to use the public bath.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
What kind of public bath is it?
We have large public baths with open-air baths on the 1st and 7th floors, which can be used by men and women on a daily basis.
Body soap, shampoo, and conditioner are provided as amenities, and a hair dryer is installed in the changing room.
What is the quality of Hot springs?
We use the natural Hot springs "Nagisa no Yu" as a hot spring. For more information on hot spring quality, etc., please see" Hot springs."
What are the hours for using the public bath at the hotel?
The public bath is open from 5:00 to 9:00 and from 12:00 to 24:00.
*Please note that you will not be able to use the facility outside of operating hours as it will be cleaning and men's and women's changing time.
*A day use fee will be charged for bathing before check-in and after check-out.
Do you have a private bath?
There is a private bath available. Please see" Hot springs "for more details.
Is the bath in the room with an indoor bath Hot springs?
All Guest rooms with open-air baths and unit baths are bathed in fresh water.
Is there a change of gender in the public bath?
The men's and women's public baths open at 5:00 am.
Is there a sauna in the public bath?
There is no sauna. Thank you for your understanding.
Is there an open-air bath?
There are open-air baths on both the 1st and 7th floors.

About in-house facilities

What kind of amenities are provided?
Equipment includes a hair dryer, TV, refrigerator, safe, and toilet seat with hot water washing function.
Amenities include yukata, slippers, bath towels, towels, and toothbrushes.
Can I use the internet?
Wi-Fi is available throughout the building.
Please note that Wi-Fi may be difficult to access in some parts of the building.
Do you have regular medicines ready?
Please note that in accordance with Article 24 of the Pharmaceutical Machinery Act (formerly known as the Pharmaceutical Affairs Act), we do not provide pharmaceuticals.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.
Is there a store?
There is a shop stocked with local specialties, souvenirs, drinks, sweets, and more.
Is the entire building non-smoking?
All areas of our hotel are non-smoking except for smoking areas.
Do you have a conference room?
There is a meeting room (convention room).
We also rent out projectors, microphones, whiteboards, etc. For more information, please see "Banquets/Meetings" or contact the hotel directly.
Is there a coin laundry?
I prepared it. Please contact the hotel regarding usage.
Can I have a massage?

There is a spa on the second floor. Reservations required. Advance reservations are also accepted.

【notice】
Thank you very much for using our service.
[Karunakarara Spa Kamogawa] will be closed as of August 27, 2023.

Can I reserve the spa in advance?

Is possible. We accept inquiries by phone.

【notice】
Thank you very much for using our service.
[Karunakarara Spa Kamogawa] will be closed as of August 27, 2023.

Can 2 people use the spa?

This is possible depending on reservation status. Advance reservations are recommended.

【notice】
Thank you very much for using our service.
[Karunakarara Spa Kamogawa] will be closed as of August 27, 2023.

Are there any entertainment facilities?
The recreational facilities within the facility are as follows.
■2 karaoke rooms Usage hours: 13:00-23:00, usage fee: 1,500 yen per hour (for guests staying at the hotel)
■Vending machines Soft drinks (1st, 2nd, 7th floors) Alcohol (2nd floor) Cup noodles, etc. (2nd floor)
Is there a parking lot?
Free parking is available. (Approximately 90 cars, no reservation required)
Please contact us in advance if you wish to use the service with a large vehicle.
Do you have a coffee room?
There is no tea room.
Are there charging facilities for electric cars?
There are two parking spaces available. Valid for use until June 25th.
Are there parking spaces for people with disabilities?
There is one parking spot available in the parking lot near the entrance. If you would like this service, please let us know when making your reservation.

Regarding use by children

Do you rent yukata and bedding for children?
For children of elementary school age and older, yukata and bedding will be provided if you use the one-night, half-board Staying plan.
In addition, if you are a preschooler or infant and need yukata and bedding, we will provide them for a fee, so please let us know when making your reservation.
Can I bring my child's baby food?
For infants and toddlers, you may bring in baby food.
If you need something heated, please feel free to ask at the front desk or restaurant. (After 22:00, please use the microwave in the coin laundry on the 2nd floor)
Do you have rental goods for children?
We have baby baths, baby bottle microwave sterilizers, etc. Please contact the hotel for details.

Regarding barrier-free accommodation

Is it barrier-free?
We have rooms that are wheelchair accessible. We have also installed handrails in hallways and removed steps in the bathrooms.
For more information, please check the "Barrier-free page" or contact the hotel.
Can I borrow your wheelchair?
We have some available for loan, but please note that the number is limited.
Also, the number of machines available varies by hotel, so please contact the hotel for details.
Are there toilets that are wheelchair accessible?
A restroom with handrails and an emergency call system is installed on the 1st floor so that customers in wheelchairs can use it with peace of mind.
Do you have elevators?
We have an elevator installed.
In order to accommodate wheelchair users, some elevators are equipped with lower control panels, Braille displays, and voice guidance.

About surrounding sightseeing

Are there any tourist spots nearby?
Please see" Sightseeing information "for the main tourist attractions in the area. We also offer discount tickets for some nearby tourist facilities.
Are there any golf courses nearby?
We will guide you to the main golf courses in the area.
■ Kamogawa Country Club: 260 Izumi Kamogawa-shi Chiba, 296-0045, Japan. Approximately 8km from the hotel, approximately 13 minutes by car.
■Katsuura Tokyu Golf Course: 361 Matsube, Katsuura City Chiba, 299-5241, Japan. Approximately 20km from the hotel, approximately 30 minutes by car.
Are there any convenience stores nearby?
We will guide you to the nearest convenience store.
■7-Eleven Kamogawa Hiroba store Approximately 600m from our hotel
■Lawson Kamogawa Hiroba store Approximately 800m from our hotel
Are there any hospitals nearby?
We will guide you to the main hospitals in the area.
■Kameda General Hospital Approximately 1.1km from our hotel, approximately 3 minutes by car
■Tojo Hospital Approximately 1.9km from our hotel, approximately 5 minutes by car
Is there an ATM in the building?
Also, are there any financial institutions such as post offices nearby?
We apologize, but there is no ATM in the building.
We will guide you to nearby financial institutions.
■ Kamogawa Post Office Approximately 4.5km from our hotel, approximately 5 minutes by car

About day use

Can I use it for a day trip?
It is possible to use the public bath on a day trip. Lunch is currently not available. However, if you are using the service for ceremonial occasions, etc., please contact the hotel.

Other

What about inquiries about lost items?
If you have forgotten something, please contact the hotel.
Please also note that we may ask you to confirm your identity when handing over your lost item.
Could you arrange a taxi for me?
Please contact the front desk to arrange a taxi.
Can I send my luggage from the hotel?
We can accept it at the Shop, so please ask the Shop staff.
Can I exchange foreign currency?
Please note that we do not exchange foreign currencies.
Could you arrange a rental car for me?
We do not arrange rental cars, but we do arrange taxis. If you are interested, please contact the front desk.
Can I borrow a mobile charger?
There are chargers in all Guest rooms.