FAQ
- About accommodation
- About reservations
- About the website
- About Food
- About Hot springs and public baths
- About in-house facilities
- Regarding use by children
- Regarding barrier-free accommodation
- About surrounding sightseeing
- About day use
- others
About accommodation
If your arrival time is after 18:00, please contact the hotel.
If you would like to send your luggage to your home after using the service, you can use Kuroneko Yamato from the hotel's shop for a fee.
Please note that you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.
About reservations
Reservation via internet
You can make reservations at your desired hotel on our website from the first day of the month six months prior to your date of use.Reservations by phone etc.
You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.Reception hours will be from 8:30.
Telephone, etc.: Telephone, mail, direct application at hotel front desk
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.JCB gift cards (with JCB logo) can be used as gift certificates.
QR code payment and electronic money are also available.
Please note that barcode payment is not available.
Please contact the hotel for details.
*% is the ratio of the penalty fee to the basic accommodation fee.
Reservations made through travel agencies and other companies' accommodation reservation sites are subject to their respective cancellation policies.
About the website
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About Food
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.
- 1. Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to meet all requests.
- 2. All the food served at our hotel is prepared in the same kitchen, so there is a possibility that trace amounts of allergens may be mixed in during the cooking process.
Please note that this response does not guarantee complete removal of allergy-causing substances. - 3. We do not support menus provided in buffet style.
- 4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
- 5. Please note that we cannot respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
■Dinner from 17:30 to 21:00 (*Order stop: 20:00)
About Hot springs and public baths
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
Body soap, shampoo, and conditioner are provided as amenities, and a hair dryer is installed in the changing room.
*Please note that you will not be able to use the facility outside of operating hours as it will be cleaning and men's and women's changing time.
*A day use fee will be charged for bathing before check-in and after check-out.
About in-house facilities
Amenities include yukata, slippers, bath towels, towels, and toothbrushes.
Please note that Wi-Fi may be difficult to access in some parts of the building.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.
We also rent out projectors, microphones, whiteboards, etc. For more information, please see "Banquets/Meetings" or contact the hotel directly.
There is a spa on the second floor. Reservations required. Advance reservations are also accepted.
【notice】
Thank you very much for using our service.
[Karunakarara Spa Kamogawa] will be closed as of August 27, 2023.
Is possible. We accept inquiries by phone.
【notice】
Thank you very much for using our service.
[Karunakarara Spa Kamogawa] will be closed as of August 27, 2023.
This is possible depending on reservation status. Advance reservations are recommended.
【notice】
Thank you very much for using our service.
[Karunakarara Spa Kamogawa] will be closed as of August 27, 2023.
■2 karaoke rooms Usage hours: 13:00-23:00, usage fee: 1,500 yen per hour (for guests staying at the hotel)
■Vending machines Soft drinks (1st, 2nd, 7th floors) Alcohol (2nd floor) Cup noodles, etc. (2nd floor)
Please contact us in advance if you wish to use the service with a large vehicle.
Regarding use by children
In addition, if you are a preschooler or infant and need yukata and bedding, we will provide them for a fee, so please let us know when making your reservation.
If you need something heated, please feel free to ask at the front desk or restaurant. (After 22:00, please use the microwave in the coin laundry on the 2nd floor)
Regarding barrier-free accommodation
For more information, please check the "Barrier-free page" or contact the hotel.
Also, the number of machines available varies by hotel, so please contact the hotel for details.
In order to accommodate wheelchair users, some elevators are equipped with lower control panels, Braille displays, and voice guidance.
About surrounding sightseeing
■ Kamogawa Country Club: 260 Izumi Kamogawa-shi Chiba, 296-0045, Japan. Approximately 8km from the hotel, approximately 13 minutes by car.
■Katsuura Tokyu Golf Course: 361 Matsube, Katsuura City Chiba, 299-5241, Japan. Approximately 20km from the hotel, approximately 30 minutes by car.
■7-Eleven Kamogawa Hiroba store Approximately 600m from our hotel
■Lawson Kamogawa Hiroba store Approximately 800m from our hotel
■Kameda General Hospital Approximately 1.1km from our hotel, approximately 3 minutes by car
■Tojo Hospital Approximately 1.9km from our hotel, approximately 5 minutes by car
Also, are there any financial institutions such as post offices nearby?
We will guide you to nearby financial institutions.
■ Kamogawa Post Office Approximately 4.5km from our hotel, approximately 5 minutes by car
About day use
Other
Please also note that we may ask you to confirm your identity when handing over your lost item.