![[Official] KAMENOI HOTEL KAMOGAWA](/kamogawa/common/img/logo/jpn_basic.svg){kind=logo}
Q&A
FAQ
- About accommodation
- About reservations
- About the website
- About Food
- About Hot springs and public baths
- About in-house facilities
- Regarding use of our facilities by children
- Regarding barrier-free accommodation
- About surrounding sightseeing
- About day use
- others
About accommodation
When is the check-in and check-out times?
Check-in is at 15:00 and check-out is at 10:00.
What time is the last check-in time?
The last check-in time is 18:00, except for some plans such as rooms without meals.
If your arrival time is after 18:00, please contact the hotel.
If your arrival time is after 18:00, please contact the hotel.
Can I send my luggage in advance?
If you let us know in advance, we will keep it for you. We apologize for the inconvenience, but please be sure to include the date of your stay and the name of the person making the reservation.
If you would like to send your luggage to your home after your stay, you can use Kuroneko Yamato from the hotel's shop for a fee.
Please note that you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
If you would like to send your luggage to your home after your stay, you can use Kuroneko Yamato from the hotel's shop for a fee.
Please note that you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
Depending on the contents of your luggage, we may not be able to store it either before your stay or after check-out.
Please note that we cannot accept parcels sent with cash on delivery or payment on delivery.
Please note that we cannot accept parcels sent with cash on delivery or payment on delivery.
Can I bring my pet?
Our hotel has pet-friendly guest rooms, so you can stay with your dog. Please see the pet room page for details, and also check the "Information on using the pet room (terms of use)". If you are bringing a guide dog, etc., please contact the hotel in advance.
Can minors stay overnight?
If a guest under the age of majority stipulated in Article 4 of the Civil Code is using the hotel alone or with a group of guests under the age of majority, the hotel will contact the guardian (person with parental authority) for confirmation. We may ask you to take a refund.
How many nights can I reserve?
The maximum number of nights you can stay with a single reservation is 6 nights.
Is there a place to store valuables?
There is a safe in the room.
Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
Is there a night curfew?
Front desk staff are available 24 hours a day.
事前決済による宿泊の請求書・領収書は発行されますか。
事前決済にて旅行代理店や宿泊予約サイト等でご予約された場合、原則として当該代理店等が領収書を発行するため、ホテルより請求書・領収書（インボイス）を発行することはできません。
日本国内の適格請求書・領収書（インボイス）に対応した領収書が必要な方は、アイコニア・ホスピタリティ公式サイトよりご予約いただきますようお願いいたします。
Can I issue separate receipts?
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About reservations
How do I reserve a hotel room?
Reservation via internet
You can make reservations at your desired hotel on our website from the first day of the month six months prior to your date of use.Reservations by phone etc.
You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.Reception hours will be from 8:30.
Telephone, etc.: Telephone, mail, direct application at hotel front desk
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.What can I use to pay for my stay?
In addition to cash payments, credit cards such as JCB, AMEX, DISCOVER, Diners, VISA, MasterCard, J-Debit, and UnionPay can be used.
JCB gift cards (with JCB logo) can be used as gift certificates.
QR code payment and electronic money are also available.
Please note that barcode payment is not available.
JCB gift cards (with JCB logo) can be used as gift certificates.
QR code payment and electronic money are also available.
Please note that barcode payment is not available.
Can I be on the waiting list?
If your desired date is fully booked, we will put you on a waiting list, but we will contact you only if a cancellation occurs.
Please contact the hotel for details.
Please contact the hotel for details.
What should I do if I want to change my reservation?
Please contact the hotel directly.
How many days in advance will the cancellation fee be charged?
ご予約のお取消しやご人数変更の場合は以下のキャンセル料金が発生いたします。
不泊：ご宿泊基本料金の100％
当日：ご宿泊基本料金の80％
3日前～1日前：ご宿泊基本料金の50％
10日前～4日前：ご宿泊基本料金の20％
旅行会社や各宿泊予約サイトからご予約の際は、規定のキャンセルポリシーに準じてキャンセル料金が発生いたします。
Until when can I make a reservation? Can I make a same-day reservation?
We accept same-day reservations, but the plans available are limited, so please contact the hotel.
Is there a shuttle service from the nearest station?
There is no shuttle bus in operation.
About the website
Email news is not displayed correctly (garbled characters)
Possible causes are:
Your email software is set to only accept emails in a specific format, such as not accepting HTML emails.
Your browser or security software has settings that prevent it from accepting HTML emails.
Character code (encode) is not set to "Automatic selection".
If this is the cause, the display may be improved by changing the settings of your email software, security software, password, etc.
Your email software is set to only accept emails in a specific format, such as not accepting HTML emails.
Your browser or security software has settings that prevent it from accepting HTML emails.
Character code (encode) is not set to "Automatic selection".
If this is the cause, the display may be improved by changing the settings of your email software, security software, password, etc.
When making a reservation for accommodation or registering as a member on the website, I cannot register even if I enter my email address.
The following email addresses may not be able to receive confirmation emails from this site, so we have set them up so that they cannot be registered.
When registering, please use an email address that does not fit into the format below.
".xxx@xxx.ne.jp" Starting with a dot (.)
"xxx.@xxx.ne.jp" A dot (.) immediately before or after the at sign (@)
"xx..x@xxx.ne.jp" Consecutive dots (.) before the at sign (@)
"xx(x)@xxx.ne.jp" Items that contain invalid characters (spaces ( ) <> , ; : \ ' [ ], etc.)
When registering, please use an email address that does not fit into the format below.
".xxx@xxx.ne.jp" Starting with a dot (.)
"xxx.@xxx.ne.jp" A dot (.) immediately before or after the at sign (@)
"xx..x@xxx.ne.jp" Consecutive dots (.) before the at sign (@)
"xx(x)@xxx.ne.jp" Items that contain invalid characters (spaces ( ) <> , ; : \ ' [ ], etc.)
About Food
Can you accommodate allergies?
At our hotel, we are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely.
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.
Notes on “allergy-friendly menu”
When using the service, please check the above information and make your final decision.- 1. Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to meet all requests.
- 2．当ホテルでご提供している料理等は、厨房及びレストランでは多種類の食材を扱っているため、微量混入は避けられません。
本対応がアレルギー原因物質の完全な除去を保証するものではございませんのでご了承ください。 - 3．ビュッフェ方式でご提供する料理について、アレルゲン物質はメニューカード表示又はアレルゲン表記一覧表にて対応しており、個別にアレルゲン除去料理の対応はしておりません。
- 4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
- 5. Please note that we cannot respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
Can I bring food into Food venue?
To prevent food poisoning, we do not allow food to be brought into the Food venue.
Can I make a reservation for breakfast on the day of check-in?
Please contact the hotel for breakfast reservations.
Can I have the meal in the room?
Food will be prepared at the restaurant during your stay.
What are the restaurant opening hours?
■Breakfast from 7:00 to 9:00
■Dinner from 17:30 to 21:00 (*Order stop: 20:00)
■Dinner from 17:30 to 21:00 (*Order stop: 20:00)
About Hot springs and public baths
Are bath towels provided in the public bath?
Bath towels are not provided in the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
I have a tattoo, can I use the public bath?
Customers with tattoos are not allowed to use the public bath.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
What kind of public bath is it?
We have large public baths with open-air baths on the 1st and 7th floors. The male and female areas are switched daily.
Body soap, shampoo, and conditioner are provided as amenities, and a hair dryer is installed in the changing room.
Body soap, shampoo, and conditioner are provided as amenities, and a hair dryer is installed in the changing room.
What is the quality of Hot springs?
We use natural Hot springs "Nagisa no Yu" as a hot spring. For more information on spring quality, please see" Hot springs".
What are the hours for using the public bath at the hotel?
The public bath is open from 5:00 to 9:00 and from 12:00 to 24:00.
*Please note that the facility cannot be used outside of operating hours, as this time is allocated for cleaning and switching between male and female areas.
*A day use fee will be charged for bathing before check-in and after check-out.
*Please note that the facility cannot be used outside of operating hours, as this time is allocated for cleaning and switching between male and female areas.
*A day use fee will be charged for bathing before check-in and after check-out.
Do you have a private bath?
There is a private bath available. Please see" Hot springs "for more details.
Is the bath in the room with an indoor bath Hot springs?
All rooms with open-air baths or unit baths use regular hot water.
Is there a change of gender in the public bath?
The male and female public baths are switched and open from 5:00 a.m. in the early morning.
Is there a sauna in the public bath?
It is only available on the 7th floor at "Tenku no Yu" (Sky Bath).
Is there an open-air bath?
There are open-air baths on both the 1st and 7th floors.
About in-house facilities
What kind of amenities are provided?
Equipment includes a hair dryer, TV, refrigerator, safe, and toilet seat with hot water washing function.
Amenities include yukata, slippers, bath towels, towels, and toothbrushes.
Amenities include yukata, slippers, bath towels, towels, and toothbrushes.
Can I use the internet?
Wi-Fi is available throughout the building.
Please note that Wi-Fi may be difficult to access in some parts of the building.
Please note that Wi-Fi may be difficult to access in some parts of the building.
Do you have regular medicines ready?
Please note that in accordance with Article 24 of the Pharmaceutical Machinery Act (formerly known as the Pharmaceutical Affairs Act), we do not provide pharmaceuticals.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.
Is there a store?
There is a shop stocked with local specialties, souvenirs, drinks, sweets, and more.
Is the entire building non-smoking?
All areas of our hotel are non-smoking except for smoking areas.
Is there a coin laundry?
Yes, there is. Please contact the hotel regarding usage.
Are there any entertainment facilities?
Please see here for information on the entertainment facilities within the building.
Is there a parking lot?
Free parking is available. (Approximately 90 spaces, no reservation required)
Please contact us in advance if you plan to use our services with a large vehicle.
Parking is also available before check-in.
Guests using dog-friendly rooms should use the designated parking area.
Please contact us in advance if you plan to use our services with a large vehicle.
Parking is also available before check-in.
Guests using dog-friendly rooms should use the designated parking area.
Do you have a coffee room?
There is no tea room.
Are there charging facilities for electric cars?
We have two parking areas available.
Are there parking spaces for people with disabilities?
There is parking available for 4 cars near the main entrance.
Regarding use of our facilities by children
Do you rent yukata and bedding for children?
For children in elementary school age and above, yukata and bedding will be provided for the Staying plan with one night and two meals included.
Can I bring my child's baby food?
For infants and toddlers, you may bring in baby food.
If you need something heated, please feel free to ask at the front desk or restaurant. (After 22:00, please use the microwave in the coin laundry on the 2nd floor)
If you need something heated, please feel free to ask at the front desk or restaurant. (After 22:00, please use the microwave in the coin laundry on the 2nd floor)
Do you have rental goods for children?
We have baby bathtubs, baby bottle microwave sterilizers, etc. Please contact the hotel for details.
Regarding barrier-free accommodation
Is it barrier-free?
We have rooms that are wheelchair accessible. We have also installed handrails in hallways and removed steps in the bathrooms.
For more information, please check the "Barrier-free page" or contact the hotel.
For more information, please check the "Barrier-free page" or contact the hotel.
Can I borrow your wheelchair?
We have some available for loan, but please note that the number is limited.
Also, the number of machines available varies by hotel, so please contact the hotel for details.
Also, the number of machines available varies by hotel, so please contact the hotel for details.
Are there toilets that are wheelchair accessible?
A restroom with handrails and an emergency call system is installed on the 1st floor so that customers in wheelchairs can use it with peace of mind.
Do you have elevators?
We have an elevator installed.
In order to accommodate wheelchair users, some elevators are equipped with lower control panels, Braille displays, and voice guidance.
In order to accommodate wheelchair users, some elevators are equipped with lower control panels, Braille displays, and voice guidance.
About surrounding sightseeing
Are there any tourist spots nearby?
Please see" Sightseeing information "for the main tourist attractions in the area. We also offer discount tickets for some nearby tourist facilities.
Are there any golf courses nearby?
Here are some nearby golf courses:
■ Kamogawa Country Club: 260 Izumi Kamogawa-shi Chiba, 296-0045, Japan. Approximately 8km from the hotel, approximately 13 minutes by car.
■Katsuura Tokyu Golf Course: 361 Matsube, Katsuura City Chiba, 299-5241, Japan. Approximately 20km from the hotel, approximately 30 minutes by car.
■ Kamogawa Country Club: 260 Izumi Kamogawa-shi Chiba, 296-0045, Japan. Approximately 8km from the hotel, approximately 13 minutes by car.
■Katsuura Tokyu Golf Course: 361 Matsube, Katsuura City Chiba, 299-5241, Japan. Approximately 20km from the hotel, approximately 30 minutes by car.
Are there any convenience stores nearby?
We will guide you to the nearest convenience store.
■ 7-Eleven Kamogawa Hiroba Store About 600m from our hotel
■ 7-Eleven Kamogawa Hiroba Store About 600m from our hotel
Are there any hospitals nearby?
Here is information on major nearby hospitals:
■Kameda General Hospital Approximately 1.1km from our hotel, approximately 3 minutes by car
■Tojo Hospital Approximately 1.9km from our hotel, approximately 5 minutes by car
■Kameda General Hospital Approximately 1.1km from our hotel, approximately 3 minutes by car
■Tojo Hospital Approximately 1.9km from our hotel, approximately 5 minutes by car
Is there an ATM in the building?
Also, are there any financial institutions such as post offices nearby?
Also, are there any financial institutions such as post offices nearby?
We apologize, but there is no ATM in the building.
Here is information on nearby financial institutions:
■ Kamogawa Post Office Approximately 4.5km from our hotel, approximately 5 minutes by car
Here is information on nearby financial institutions:
■ Kamogawa Post Office Approximately 4.5km from our hotel, approximately 5 minutes by car
About day use
Can I use it for a day trip?
Day-use of the large public bath is available. Click here for day-use bathing information.
Other
What about inquiries about lost items?
If you have forgotten something, please contact the hotel.
Please also note that we may ask you to confirm your identity when handing over your lost item.
Please also note that we may ask you to confirm your identity when handing over your lost item.
Could you arrange a taxi for me?
Please contact the front desk to arrange a taxi.
Can I send my luggage from the hotel?
We can accept it at the Shop, so please ask the Shop staff.
Can I exchange foreign currency?
Please note that we do not exchange foreign currencies.
Could you arrange a rental car for me?
We do not arrange rental cars, but we do arrange taxis. If you are interested, please contact the front desk.
Can I borrow a mobile charger?
There are chargers in all Guest rooms.