![[Official] KAMENOI HOTEL TOBA](/toba/common/img/logo/jpn_basic.svg){kind=logo}
Q&A
FAQ
- About accommodation
- About reservations
- About Food
- About Hot springs and public baths
- About in-house facilities
- Regarding use of our facilities by children
- Regarding barrier-free accommodation
- About surrounding sightseeing
- About day use
- others
About accommodation
When is the check-in and check-out times?
Check-in is at 15:00 and check-out is at 10:00.
What time is the last check-in time?
The last check-in time is 7:00 pm, except for some plans such as rooms without meals.
If your arrival time is after 6pm, please contact the hotel.
If your arrival time is after 6pm, please contact the hotel.
Can I send my luggage in advance?
If you contact your hotel in advance, we can store your luggage for you. We apologize for the inconvenience, but please be sure to include the date of your stay and the name of the person making the reservation.
If you would like to send your luggage to your home after using the service, you can send it via Yu-Pack for a fee from the hotel shop.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
If you would like to send your luggage to your home after using the service, you can send it via Yu-Pack for a fee from the hotel shop.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
Can I bring my pet?
Pets are not allowed at our hotel. Please note.
Can minors stay overnight?
If a guest under the age of majority stipulated in Article 4 of the Civil Code is using the hotel alone or with a group of guests under the age of majority, the hotel will contact the guardian (person with parental authority) for confirmation. We may ask you to take a refund.
Is there a place to store valuables?
There is a safe in the room.
In addition, you can keep your valuables in a "valuables bag" at the front desk, but we may refuse to accept items that are judged to be difficult to store at the hotel, such as works of art or antiques. Please note.
In addition, you can keep your valuables in a "valuables bag" at the front desk, but we may refuse to accept items that are judged to be difficult to store at the hotel, such as works of art or antiques. Please note.
How long does it take
and how much does it cost if I take a cab?
and how much does it cost if I take a cab?
The journey takes approximately 10 minutes and costs approximately 2,000 yen.
Is there a night curfew at KAMENOI HOTEL TOBA?
There is a curfew at 23:00. If you will be returning after curfew, please notify the front desk in advance.
事前決済による宿泊の請求書・領収書は発行されますか。
事前決済にて旅行代理店や宿泊予約サイト等でご予約された場合、原則として当該代理店等が領収書を発行するため、ホテルより請求書・領収書（インボイス）を発行することはできません。
日本国内の適格請求書・領収書（インボイス）に対応した領収書が必要な方は、アイコニア・ホスピタリティ公式サイトよりご予約いただきますようお願いいたします。
日本国内の適格請求書・領収書（インボイス）に対応した領収書が必要な方は、アイコニア・ホスピタリティ公式サイトよりご予約いただきますようお願いいたします。
Can I issue separate receipts?
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About reservations
How do I make a reservation at KAMENOI HOTEL?
- ●インターネットによるご予約
- ご利用日の6か月前の月の初日から、亀の井ホテルWebサイトでご希望のホテルへご予約いただけます。
- ●お電話等によるご予約
- ご利用日の6か月前の月の初日から、ご希望のホテルへお電話等によりご予約いただけます。
なお、月の初日のご予約に限り、受付時間を8時30分からとさせていただきます。
※お電話等：電話、郵便、ホテルのフロントにおける直接申込
(例) 11月10日のご宿泊予約の場合のご予約開始日は「5月1日」になります。
What can I use to pay for my stay?
In addition to cash payments, credit cards such as JCB, AMEX, DISCOVER, Diners, VISA, MasterCard, J-Debit, and UnionPay can be used.
Gift certificates such as JCB gift cards or JTB nice gifts can be used.
Gift certificates such as JCB gift cards or JTB nice gifts can be used.
Can I be on the waiting list?
If your desired date is fully booked, we will put you on a waiting list, but we will contact you only if a cancellation occurs.
Please contact the hotel for details.
Please contact the hotel for details.
How do I change
my reservation?
my reservation?
Please contact the hotel.
If you have made a reservation on this website, you can check the reservation details from "Confirm Reservation Details" using the "email address" and "reservation number" at the time of reservation, and change the number of guests ( (reduction only) and cancellation are possible.
If you have made a reservation on this website, you can check the reservation details from "Confirm Reservation Details" using the "email address" and "reservation number" at the time of reservation, and change the number of guests ( (reduction only) and cancellation are possible.
How many days in advance will the cancellation fee be charged?
ご予約のお取消しやご人数変更の場合は以下のキャンセル料金が発生いたします。
不泊：ご宿泊基本料金の100％
当日：ご宿泊基本料金の80％
3日前～1日前：ご宿泊基本料金の50％
10日前～4日前：ご宿泊基本料金の20％
旅行会社や各宿泊予約サイトからご予約の際は、規定のキャンセルポリシーに準じてキャンセル料金が発生いたします。
Until when can I make a reservation?
Can I make a same-day reservation?
Can I make a same-day reservation?
We accept same-day reservations, but the plans available are limited, so please contact the hotel.
Is there a shuttle service from the nearest station?
Free shuttle service is available on a regular basis.
Pick-up Departure from in front of Kintetsu Toba station 14:30 15:30 17:15
Drop off Departure from hotel entrance: 9:30 10:00
Reservations are required. Please contact us for reservation in advance.
〇Toba Station Pick-up Location
Go out the Kintetsu ticket gate, turn left, and go down the stairs at Exit 1 or take the elevator to the 1st floor.
The place where you go down is the pick-up and drop-off point for each accommodation.
Pick-up Departure from in front of Kintetsu Toba station 14:30 15:30 17:15
Drop off Departure from hotel entrance: 9:30 10:00
Reservations are required. Please contact us for reservation in advance.
〇Toba Station Pick-up Location
Go out the Kintetsu ticket gate, turn left, and go down the stairs at Exit 1 or take the elevator to the 1st floor.
The place where you go down is the pick-up and drop-off point for each accommodation.
About Food
Can you accommodate allergies?
At our hotel, we are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely.
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.
Note on the "Allergy-Friendly Menu
- 1. Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to meet all requests.
- 2．当ホテルでご提供している料理等は、厨房及びレストランでは多種類の食材を扱っているため、微量混入は避けられません。
本対応がアレルギー原因物質の完全な除去を保証するものではございませんのでご了承ください。 - 3．ビュッフェ方式でご提供する料理について、アレルゲン物質はメニューカード表示又はアレルゲン表記一覧表にて対応しており、個別にアレルゲン除去料理の対応はしておりません。
- 4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
- 5. Please note that we cannot respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
When using the service, please check the above information before making your final decision.
Can I have the meal in the room?
Food will be prepared at the restaurant during your stay.
What are the restaurant opening hours?
■Breakfast 7:00-9:00
■Dinner 17:30-21:00 (*LO 20:30)
■Dinner 17:30-21:00 (*LO 20:30)
Do you have a banquet hall?
We do not have a banquet hall. Thank you for your understanding.
About Hot springs and public baths
Are bath towels provided in the public bath?
Bath towels are not provided in the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
I have a tattoo,
can I use the public bath?
can I use the public bath?
Customers with tattoos are not allowed to use the public bath.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
What kind of public bath is it?
The large communal bath is equipped with a "large bathtub" and a newly built "open-air bath." Amenities include body soap, shampoo, and conditioner, and a hair dryer is provided in the changing room.
What is the quality of Hot springs?
We use the natural Hot springs "Toba Shioka no Yu". The spring quality is a hypotonic alkaline cold mineral spring.
Do you have a private bath?
We do not have private baths. Thank you for your understanding.
Is there a change of gender in the public bath?
The men's and women's public baths will not be replaced.
Is there a sauna in the public bath?
There is no sauna. Thank you for your understanding.
Are hair dryers, etc.
provided in the large bathrooms?
provided in the large bathrooms?
Hair dryer, shampoo, conditioner, and body soap are provided.
We also have cribs, baby chairs, shower chairs, and shower wheelchairs.
We also have cribs, baby chairs, shower chairs, and shower wheelchairs.
Please tell me the hours for using the public bath.
Overnight bathing: 5:00 to 9:00, 11:00 to 24:00
Day trip bathing: 11:00-21:30 (last admission at 21:00)
*Baths are available from 15:00 every Wednesday.
*Operating hours may change on busy days.
Day trip bathing: 11:00-21:30 (last admission at 21:00)
*Baths are available from 15:00 every Wednesday.
*Operating hours may change on busy days.
About in-house facilities
Can I use the internet?
Wi-Fi is available throughout the building.
Please note that Wi-Fi may be difficult to access in some parts of the building.
Please note that Wi-Fi may be difficult to access in some parts of the building.
Do you have regular medicines ready?
Please note that in accordance with Article 24 of the Pharmaceutical Machinery Act (formerly known as the Pharmaceutical Affairs Act), we do not provide pharmaceuticals.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.
Is the entire building non-smoking?
The entire building is non-smoking. Please note that there is a smoking corner on the second floor.
Is there a coin laundry?
There is a coin laundry on the 3rd floor. 300 yen per washing machine, 100 yen for 30 minutes in the dryer. Please contact our hotel regarding usage.
(*Please purchase detergent at the store.)
(*Please purchase detergent at the store.)
Can I have a massage?
A massage machine is available on the 1st floor. The usage fee is 100 yen for 10 minutes.
Do you have a coffee room?
There is no tea room.
Are there any games that can be played inside the facility?
There are two karaoke rooms. (charged)
Games such as Othello and playing cards are available for rental at the front desk. (free)
Games such as Othello and playing cards are available for rental at the front desk. (free)
Do you have
drink and cigarette vending machines?
drink and cigarette vending machines?
Soft drink vending machines are located on the 1st, 3rd, and 4th floors.
Alcoholic beverage vending machines are located on the 3rd floor.
Cigarettes are not sold on the premises.
Alcoholic beverage vending machines are located on the 3rd floor.
Cigarettes are not sold on the premises.
Regarding use of our facilities by children
Do you have yukata for children?
Children's yukatas are available in large (120cm) and small (100cm).
If an infant uses the service, there will be an additional charge of 220 yen.
If an infant uses the service, there will be an additional charge of 220 yen.
Can I bring my child's baby food?
For infants and toddlers, you may bring in baby food.
If you need something heated, please feel free to ask at the front desk or restaurant.
If you need something heated, please feel free to ask at the front desk or restaurant.
What baby services
are available?
are available?
There is a diaper bag, a baby cot, and a baby chair in the large bath.
We have microwave sterilization cases for baby bottles, so please contact the front desk.
We also have infant toilet seats available for rental.
We have microwave sterilization cases for baby bottles, so please contact the front desk.
We also have infant toilet seats available for rental.
Regarding barrier-free accommodation
Is it barrier-free?
We have rooms that are wheelchair accessible. We have also installed handrails in hallways and removed steps in the bathrooms.
Can I borrow your wheelchair?
We have some available for loan, but please note that the number is limited.
Also, the number of machines available varies by hotel, so please contact the hotel for details.
Also, the number of machines available varies by hotel, so please contact the hotel for details.
Are there toilets that are wheelchair accessible?
We have a restroom with handrails and an emergency call system on the floor where the restaurant is located so that customers in wheelchairs can use it with peace of mind.
Do you have elevators?
We have an elevator installed.
In order to accommodate wheelchair users, some elevators are equipped with lower control panels, Braille displays, and voice guidance.
In order to accommodate wheelchair users, some elevators are equipped with lower control panels, Braille displays, and voice guidance.
Is it possible to use a wheelchair in the
Special Japanese-Western-Style Room (with bath) with open-air bath / Japanese-style room
bed type (with terrace and shower)?
Special Japanese-Western-Style Room (with bath) with open-air bath / Japanese-style room
bed type (with terrace and shower)?
The room is not wheelchair accessible as it is not barrier-free.
About surrounding sightseeing
Are there any tourist spots nearby?
The estimated travel times to major tourist spots are as follows.
Toba Aquarium About 10 minutes by car
Mikimoto Pearl Island, about 10 minutes by car
Meoto Rock - About 20 minutes by car
Ise Grand Shrine about 30 minutes by car
Shima Spain Village About 40 minutes by car
Toba Aquarium About 10 minutes by car
Mikimoto Pearl Island, about 10 minutes by car
Meoto Rock - About 20 minutes by car
Ise Grand Shrine about 30 minutes by car
Shima Spain Village About 40 minutes by car
Is there a convenience store
nearby?
nearby?
We will guide you to the nearest convenience store.
■FamilyMart Oaki Higashi store Approximately 2 km from our hotel, approximately 5 minutes by car
■FamilyMart Oaki Higashi store Approximately 2 km from our hotel, approximately 5 minutes by car
Are there any hospitals nearby?
We will guide you to the main hospitals in the area.
■Hane Pediatric Clinic Approximately 3 km from our hotel, approximately 5 minutes by car
■Kobayashi Internal Medicine Clinic Approximately 3 km from our hotel, approximately 5 minutes by car
■Akasaka Clinic About 3km from our hotel, about 5 minutes by car
■Nakamura Clinic Approximately 3km from our hotel, approximately 5 minutes by car
■Hidamari Holiday Clinic Approximately 2 km from our hotel, approximately 3 minutes by car
■Ise General Hospital Approximately 17 km from our hotel, approximately 30 minutes by car
■Ise Red Cross Hospital Approximately 19 km from our hotel, approximately 40 minutes by car
■Hane Pediatric Clinic Approximately 3 km from our hotel, approximately 5 minutes by car
■Kobayashi Internal Medicine Clinic Approximately 3 km from our hotel, approximately 5 minutes by car
■Akasaka Clinic About 3km from our hotel, about 5 minutes by car
■Nakamura Clinic Approximately 3km from our hotel, approximately 5 minutes by car
■Hidamari Holiday Clinic Approximately 2 km from our hotel, approximately 3 minutes by car
■Ise General Hospital Approximately 17 km from our hotel, approximately 30 minutes by car
■Ise Red Cross Hospital Approximately 19 km from our hotel, approximately 40 minutes by car
Is there an ATM in the building?
Are there any post offices
or other financial institutions nearby?
Are there any post offices
or other financial institutions nearby?
We apologize for the inconvenience, but there is no ATM in the building.
We will guide you to nearby financial institutions.
■Aeon Toba store Approximately 2km from our hotel, approximately 4 minutes by car
■ Toba Post Office Approximately 3 km from our hotel, approximately 5 minutes by car
We will guide you to nearby financial institutions.
■Aeon Toba store Approximately 2km from our hotel, approximately 4 minutes by car
■ Toba Post Office Approximately 3 km from our hotel, approximately 5 minutes by car
How long does it take
to get to the beach?
to get to the beach?
The closest beach to our hotel is Arashima Beach, which is about 10 minutes by car.
About day use
Can I use it for a day trip?
You can use the large public bath for day trips.
Weekdays Adults 1,200 yen Child 600 yen
Saturdays, Sundays, and holidays Adults 1,500 yen Child 750 yen
Hours: 11:00~21:30 (Reception until 21:00)
*Every Wednesday from 15:00.
*Usage hours are subject to change on busy days.
Weekdays Adults 1,200 yen Child 600 yen
Saturdays, Sundays, and holidays Adults 1,500 yen Child 750 yen
Hours: 11:00~21:30 (Reception until 21:00)
*Every Wednesday from 15:00.
*Usage hours are subject to change on busy days.
Other
What about inquiries about lost items?
If you have forgotten something, please contact the hotel.
Please also note that we may ask you to confirm your identity when handing over your lost item.
Please also note that we may ask you to confirm your identity when handing over your lost item.
Can I send my luggage from the hotel?
Please ask the staff at the store.
Could you arrange a rental car for me?
We do not arrange rental cars. We apologize for the inconvenience, but please make your own arrangements.
Could you arrange a taxi for me?
Please contact the front desk to arrange a taxi.
Can I use my cell phone?
There are no problems with mobile communication inside or outside the hotel.