
FAQ
- About accommodation
- About reservations
- About Food
- About Hot springs and public baths
- About in-house facilities
- Regarding use by children
- Regarding barrier-free accommodation
- About surrounding sightseeing
- About day use
- others
About accommodation
If your arrival time is after 6pm, please contact the hotel.
If you would like to send your luggage to your home after using the service, you can send it via Yu-Pack for a fee from the hotel shop.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
In addition, you can keep your valuables in a "valuables bag" at the front desk, but we may refuse to accept items that are judged to be difficult to store at the hotel, such as works of art or antiques. Please note.
Please tell me the price.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About reservations
- ●Reservation via the Internet
- You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months prior to your date of use.
- ●Reservations by telephone etc.
- You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.
Gift certificates can be used as JCB gift cards or JTB nice gifts.
Please contact the hotel for details.
What should I do now?
If you have made a reservation on this website, you can check the reservation details from "Confirm Reservation Details" using the "email address" and "reservation number" at the time of reservation, and change the number of guests ( (reduction only) and cancellation are possible.
If you cancel your reservation or change the number of people, the following cancellation fees will apply.
No-show: 100% of basic accommodation fee
On the day: 80% of the basic accommodation fee
3 days to 1 day before: 50% of the basic accommodation fee
10 to 4 days before: 20% of the basic accommodation fee
When making a reservation through a travel agency or a hotel reservation site, a cancellation fee will be charged in accordance with the prescribed cancellation policy.
Can I make a same-day reservation?
Pick-up: Departure from Kintetsu Toba Station 14:30 15:30 17:15
Drop-off: Hotel entrance 9:30 10:00
*Reservations are required. Please contact us in advance to make a reservation.
Toba Station pick-up location
After exiting the Kintetsu ticket gates, turn left and either go down the stairs at Exit 1 or take the elevator down to the first floor.
The drop-off point is the pick-up point for each accommodation.
About Food
At our hotel, we are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely.
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.
Notes on “allergy-friendly menu”
- 1. Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to meet all requests.
- 2. All the food served at our hotel is prepared in the same kitchen, so there is a possibility that trace amounts of allergens may be mixed in during the cooking process.
Please note that this response does not guarantee complete removal of allergy-causing substances. - 3. We do not support menus provided in buffet style.
- 4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
- 5. Please note that we cannot respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
When using the service, please check the above information before making your final decision.
■Dinner 17:30-21:00 (*LO 20:30)
About Hot springs and public baths
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
Can I use the public bath?
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
Are there any facilities?
We also have cribs, baby chairs, shower chairs, and shower wheelchairs.
Day trip bathing: 11:00-21:30 (last admission at 21:00)
*Baths are available from 15:00 every Wednesday.
*Operating hours may change on busy days.
About in-house facilities
Please note that Wi-Fi may be difficult to access in some parts of the building.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.
(*Please purchase detergent at the store.)
Games such as Othello and playing cards are available for rental at the front desk. (free)
do you have?
Alcoholic beverage vending machines are located on the 3rd floor.
Cigarettes are not sold on the premises.
Regarding use by children
If an infant uses the service, there will be an additional charge of 220 yen.
If you need something heated, please feel free to ask at the front desk or restaurant.
do you have?
We have microwave sterilization cases for baby bottles, so please contact the front desk.
We also have infant toilet seats available for rental.
Regarding barrier-free accommodation
Also, the number of machines available varies by hotel, so please contact the hotel for details.
In order to accommodate wheelchair users, some elevators are equipped with lower control panels, Braille displays, and voice guidance.
Bed type (with terrace and shower)
Can I use a wheelchair inside the room?
About surrounding sightseeing
Toba About 10 minutes by car
Mikimoto Pearl Island About 10 minutes by car
Meotoiwa About 20 minutes by car
Ise Shrine Approximately 30 minutes by car
Shima Spain Village About 40 minutes by car
do you have?
■FamilyMart Daimei Higashi store Approximately 2 km from our hotel, approximately 5 minutes by car
■Hane Pediatric Clinic Approximately 3 km from our hotel, approximately 5 minutes by car
■Kobayashi Internal Medicine Clinic Approximately 3 km from our hotel, approximately 5 minutes by car
■Akasaka Clinic About 3km from our hotel, about 5 minutes by car
■Nakamura Clinic Approximately 3km from our hotel, approximately 5 minutes by car
■Hidamari Holiday Clinic Approximately 2 km from our hotel, approximately 3 minutes by car
■Ise General Hospital Approximately 17 km from our hotel, approximately 30 minutes by car
■Ise Red Cross Hospital Approximately 19 km from our hotel, approximately 40 minutes by car
There are also post offices nearby.
Are there any financial institutions?
We will guide you to nearby financial institutions.
■Aeon Toba store Approximately 2km from our hotel, approximately 4 minutes by car
■ Toba Post Office Approximately 3 km from our hotel, approximately 5 minutes by car
Does it take time?
About day use
Weekdays Adults 1,200 yen Children 600 yen
Weekends and holidays: Adults 1,500 yen, Children 750 yen
Hours of operation: 11:00-21:30 (reception until 21:00)
*Every Wednesday from 15:00 onwards.
*Operating hours may change on busy days.
Other
Please also note that we may ask you to confirm your identity when handing over your lost item.