Q&A

FAQ

About reservations
About accommodation
About Food
About in-house facilities

About reservations

How do I reserve accommodation at Kamenoi Hotel?

●Reservation via the Internet: You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months prior to your date of use.

●Reservations by telephone etc.: You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.

About accommodation

When is the check-in and check-out times?

Check-in is at 15:00 and check-out is at 10:00.

What time is the last check-in time?

The last check-in time is 7:00 pm, except for some plans such as rooms without meals.
If your arrival time is after 7pm, please contact the hotel.

Can I extend my check-out time?

If you wish to extend your stay in your room, please contact the hotel to extend your stay in your room for an additional fee, if possible.
Additionally, if you are a KAMENOI HOTEL MEMBERS member, you can extend your stay free of charge until noon on your check-out date.

Can I send my luggage in advance?

If you contact your hotel in advance, we can store your luggage for you. We apologize for the inconvenience, but please be sure to include the date of your stay and the name of the person making the reservation.
If you would like to send your luggage to your home after using the service, you can send it via Yu-Pack for a fee from the hotel shop. In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.

Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
Please note that we are unable to accept parcels by cash on delivery or cash on delivery.

Can I bring my pet?

Pets are not allowed at our hotel. Please note.

Can minors stay overnight?

If a guest under the age of majority stipulated in Article 4 of the Civil Code is using the hotel alone or with a group of guests under the age of majority, the hotel will contact the guardian (person with parental authority) for confirmation. We may ask you to take a refund.

Is there a place to store valuables?

There is a safe in the room.
Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.

How do I get to the hotel?

For detailed Access by car, train, etc., please see "Access Information".

Are there any landmarks to guide you?

Our hotel is located on the west side of the Heijo Palace Ruins Historical Park, so please come with the Heijo Palace Ruins Historical Park as your goal.

How long does it take to get to Kyoto Station?

If you use the Kintetsu train, it takes about 45 minutes by express or about 30 minutes by limited express from the nearest station, Kintetsu Yamato-Saidaiji Station.
If you are using a limited express train, you will need a limited express ticket in addition to your regular ticket.

Is there a night curfew?

There is a curfew at 23:00. If you will be returning after curfew, please notify the front desk in advance.

What can I use to pay for my stay?

In addition to cash payments, credit cards such as JCB, AMEX, DISCOVER, Diners, VISA, MasterCard, J-Debit, and UnionPay can be used.
Gift certificates can be used as JCB gift cards or JTB nice gifts.
The following QR code payments (*) can be used.
Please note that electronic money, QR code payments other than those listed below, and barcode payments cannot be used.

*Handling QR code payment
・PayPay
・Rakuten Pay
・auPay
・d payment
・Merpay
・Taiwan Pay
・Alipay
・WeChat Pay

Can I wait for cancellations?

If your desired date is fully booked, we will put you on a waiting list, but we will contact you only if a cancellation occurs.
Please contact the hotel for details.

Until when can I make a reservation? Can I make a same-day reservation?

We accept same-day reservations, but the plans available are limited, so please contact the hotel.

I would like to become a KAMENOI HOTEL MEMBERS member.

You can join from the front desk of Kamenoi Hotel or from the Kamenoi Hotel website. Once you complete the prescribed membership procedures at the facility, you will become a KAMENOI HOTEL MEMBERS member from that day.
For more information, please see the "KAMENOI HOTEL MEMBERS Information" page.

What benefits do I get when I become a KAMENOI HOTEL MEMBERS member?

You will earn points based on your stay charges, etc. The accumulated points can be used at the time of payment for your stay, with 1 point equaling 1 yen.
In addition, there are benefits such as extended room use, discounts on eligible products at Kamenoi Hotel shops, and presents when staying in your birthday month. (Available benefits may vary depending on the facility.)

Is there an expiration date for KAMENOI HOTEL MEMBERS membership?

The last day of the month is the day on which three years have elapsed since the last day of lodging (or the date of membership if there has been no use since joining).
Please note that if the expiration date has passed, your membership will be automatically canceled and any points you have held up to that point will also be forfeited.

I lost my KAMENOI HOTEL MEMBERS card.

KAMENOI HOTEL MEMBERS cards that have not expired can be reissued.
You can complete the procedure at the front desk of Kamenoi Hotel.

Can I check the number of points on the Kamenoi Hotel website?

You can check from the top page "Member Login" of the Kamenoi Hotel website. Please note that it may take approximately 2 days from the check-out date for the points you have earned to be displayed.

Do you rent yukata and bedding for children?

For children of elementary school age and older, yukata and bedding will be provided if you use the one-night, half-board Staying plan.
In addition, if you are a preschooler or infant and need yukata and bedding, we will provide them for a fee, so please let us know when making your reservation.

Can I bring my child's baby food?

For infants and toddlers, you may bring in baby food.
If you need something heated, please feel free to ask at the front desk or restaurant.

Do you have Food for children?

Please check the hotel's Staying plan page or contact the hotel.

Do you have rental goods for children?

We have rental goods for children. Please contact the hotel for details.

Will invoices/receipts be issued for accommodations paid in advance?

If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.

About Food

Can you accommodate allergies?

At our hotel, we are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely. We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.

Notes on “allergy-friendly menu”

1. Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to meet all requests.
2. All the food served at our hotel is prepared in the same kitchen, so there is a possibility that trace amounts of allergens may be mixed in during the cooking process.
Please note that this response does not guarantee complete removal of allergy-causing substances.
3． We do not support menus provided in buffet style.
4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
5. Please note that we cannot respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.

When using the service, please check the above information and make your final decision.

Can I bring food into Food venue?

To prevent food poisoning, we do not allow food to be brought into the Food venue.

Can I make a reservation for breakfast on the day of check-in?

Please contact the hotel for breakfast reservations.

Can I have a meal in the room?

Food will be served at the restaurant or banquet hall.

About bringing in drinks

As a general rule, it is not possible to bring drinks into the restaurant. Items purchased at the store are also not accepted. However, for special occasions such as anniversaries, you may be allowed to bring in special champagne, wine, etc. depending on the situation, in which case you will be charged a fee of 3,000 yen (excluding tax) per bottle.

About in-house facilities

Are bath towels provided in the public bath?

Bath towels are not provided in the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.

I have a tattoo, can I use the public bath?

Customers with tattoos are not allowed to use the public bath.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.

Do you have a private bath?

There are no private baths.

Is the bath in the room with an indoor bath Hot springs?

4 Special Japanese-Western-Style Room With Bath With A View / 49㎡～53㎡ and 1 With a scenic bath of natural hot springs Premium mixed Japanese and Western room/ 53㎡ use Hot springs. You can enjoy Hot springs in the observation bath in your room whenever you like. Please see "Rooms" for details.

Is there a change of gender in the public bath?

The men's and women's public baths will not be replaced.

Is there a sauna in the public bath?

There is no sauna. Thank you for your understanding.

What kind of amenities are provided?

Equipment includes a hair dryer, TV, refrigerator, safe, toilet seat with hot water washing function, tea haori, cold water pot, and electric kettle.
Amenities include yukata, slippers, bath towels, towels, toothbrushes, drawstring bags, and deodorant.

Can I use the internet?

Wi-Fi is available throughout the building.
Please note that Wi-Fi may be difficult to access in some parts of the building.

Do you have regular medicines ready?

Please note that in accordance with Article 24 of the Pharmaceutical Machinery Act (formerly known as the Pharmaceutical Affairs Act), we do not provide pharmaceuticals.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.

Is there a store?

There is a shop selling local specialties, souvenirs, drinks, sweets, and more.
Please feel free to ask our staff about recommended souvenirs.
Please check the hotel's "Facility information" page for business hours.

Is the entire building non-smoking?

The entire building is non-smoking.
Please note that there is a smoking corner within the building.

Is there a coin laundry?

There is no coin laundry.

Are there any entertainment facilities?

The recreational facilities within the facility are as follows.
■Karaoke room 2 rooms Operating hours: 11:00 to 23:00 (reservation required, capacity for 10 people per room) Fee: 1,000 yen per person/1 hour
■Vending machines We sell soft drinks (1st to 3rd floors) and alcohol (2nd floor).

Is there a parking lot?

Free parking is available. (88 spaces *Includes 2 parking spaces for the disabled.)
Please contact us in advance if you are arriving in a large vehicle or using the handicapped parking lot.

Can you see the night view?

From our hotel observation deck, you can see the illuminated Daigokuden and Suzakumon gates at the Heijo Palace ruins.
You can also see Wakakusayama Yamayaki in January and Takamaruyama Daimonjiyaki in August.

Can I borrow your wheelchair?

We have some available for loan, but please note that the number is limited.
Also, the number of machines available varies by hotel, so please contact the hotel for details.

Are there toilets that are wheelchair accessible?

A restroom with handrails and an emergency call system is installed on the first floor so that customers in wheelchairs can use it with peace of mind.

Do you have elevators?

We have an elevator installed.
In order to accommodate wheelchair users, some elevators are equipped with lower control panels, Braille displays, and voice guidance.

Are there any golf courses nearby?

The following is a list of major golf courses in the area.
■ Nara Public golf course: Nara Nara 555-1, Nanjo-cho, 13 km from our hotel, 30 minutes by car

Are there any convenience stores nearby?

We will guide you to the nearest convenience store.
■FamilyMart Nara Nijooji store Approximately 500m from our hotel

Could you arrange a rental car for me?

We do not arrange rental cars. We apologize for the inconvenience, but please make your own arrangements.

What about inquiries about lost items?

If you have forgotten something, please contact the hotel.
Please also note that we may ask you to confirm your identity when handing over your lost item.

Could you arrange a taxi for me?

Please contact the front desk to arrange a taxi.
(Please note that depending on the situation, we may not be able to arrange this.)

Can I exchange foreign currency?

Please note that we do not exchange foreign currencies.