FAQ

Check-in is at 15:00 and check-out is at 10:00.

The last check-in time is 18:00, except for some plans such as rooms without meals.
If your arrival time is after 6pm, please contact the hotel.

It is from 7:00 to 22:00.

■Breakfast 7:00-9:00
■Dinner 17:30-21:00 (last order 20:00)

If you contact your hotel in advance, we can store your luggage for you.
We apologize for the inconvenience, but please be sure to include the date of your stay and the name of the person making the reservation.
If you would like to send your luggage to your home after using the service, you can send it via Yu-Pack for a fee from the hotel shop.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.

*Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
*Please note that we are unable to accept parcels by cash on delivery or cash on delivery.

We handle "Yu-Pack" and "Takkyubin" at the shop.

They must have basic training, such as toilet training and not barking unnecessarily.
Please also bring along certificates to verify that your pet has received rabies and combination vaccinations.
Additionally, we ask that you take measures against fleas and ticks.

Please bring your Food, tableware, bedding, toilet/toilet sheets, towels, gauges, and anything else you think you may need.

Single use by a customer under the age of majority stipulated in Article 4 of the Civil Code,
Alternatively, if guests under the age of majority are using the service together, the hotel may contact the guardian (person with parental authority) to confirm.

There is a safe in the room.
We can also leave your belongings at the front desk, but please note that items that are deemed difficult to leave at the hotel, such as works of art and antiques, may be left at the front desk.
Please note that we may refuse your request.

There is a curfew at 23:00. If you will be returning after curfew, please notify the front desk in advance.

事前決済にて旅行代理店や宿泊予約サイト等でご予約された場合、原則として当該代理店等が領収書を発行するため、ホテルより請求書・領収書（インボイス）を発行することはできません。
日本国内の適格請求書・領収書（インボイス）に対応した領収書が必要な方は、アイコニア・ホスピタリティ公式サイトよりご予約いただきますようお願いいたします。

JR Utsunomiya Line Ujiie Station.
Ujiie Station is the third stop from JR Utsunomiya Station on the Utsunomiya Line bound for Kuroiso.

Transportation from Ujiie Station is by taxi (approximately 3,500 yen) and free shuttle bus (3 times a day).

Tohoku Expressway Yaita IC.

Go straight after exiting the toll gate at Yaita IC, and reach the Yaita Bypass on National Route 4. Continue toward Utsunomiya-Tokyo, turn left at the fifth traffic light, the "Higashi Otohata" intersection,
Continue straight and when you reach a T-junction, turn left. KAMENOI HOTEL Kitsuregawa is a five-story white building on your left at the top of the mountain.

・Reservations via the Internet
You can make a reservation for your desired hotel on KAMENOI HOTEL website from the first day of the month six months prior to your date of use.


・Reservations by phone etc.
Reservations can be made by calling the hotel of your choice from the first day of the month six months prior to the date of use.
Please note that reservations for the first day of the month will be accepted from 8:30 a.m.


* Telephone etc.: Telephone, mail, and direct application at the hotel front desk
(Example) If you are making a reservation for November 10th, the reservation start date will be May 1st.

Some electronic money, QR code payments, and barcode payments can be used. Gift certificates include JCB gift cards and JTB Nice Gifts.
Thank you for your understanding in advance.

Please contact the hotel directly.
If you made a reservation on this website, please click "Confirm your reservation details".
You can check the reservation details using the "email address" and "reservation number" at the time of reservation, and you can change (reduce only) the number of users or cancel.

We accept same-day reservations, but the plans available are limited, so please contact the hotel.

Possible causes are:


- Your email software is set to only accept emails in a specific format, such as not accepting HTML emails.
- Your subscriber's password or security software has settings that prevent it from accepting HTML emails.
・Character code (encoded) is not set to "Automatic selection".


If this is the cause, the display may be improved by changing the settings of your email software, security software, password, etc.

Please note that the following email addresses may not be able to receive confirmation emails from this site.
It is set so that registration is not possible.
When registering, please use an email address that does not fit into the format below.


".xxx@xxx.ne.jp" Starting with a dot (.)


"xxx.@xxx.ne.jp" A dot (.) immediately before or after the at sign (@)


"xx..x@xxx.ne.jp" Consecutive dots (.) before the at sign (@)


"xx(x)@xxx.ne.jp" Contains invalid characters (space ( ) <>, ; : \ ' [ ], etc.)

The website confirmation email will be an automatic reply to the email address you registered.
If you do not receive it after a while,
① The email address you registered is incorrect.
②The customer's mailbox is full.
③ Reception is set to be rejected (spam mail measures, etc.)
Please check the possible causes.
Please note that the website confirmation email cannot be resent.

*If the registered address is "yahoo.co.jp" or "ybb.co.jp", the email reception settings will be set to "Reject spoofed emails".
If it is set like that, you may not be able to receive it.

KAMENOI HOTEL allows customers with food allergies to enjoy Food safely and securely.
We are working to respond as much as possible.
For some of the menus, we can provide allergy-friendly menus upon request.
Please contact the hotel when making a reservation.

Notes on the "Allergy Friendly Menu"
1 It is possible to change to a menu that does not use single ingredients, but it is difficult to remove the ingredients contained in the seasoning.
We may not be able to accommodate all requests.
2 The dishes served at KAMENOI HOTEL are handled by a wide variety of ingredients in the kitchen and restaurant, so trace contamination is unavoidable.
Please note that this measure does not guarantee the complete elimination of allergens.
3 Allergen substances are supported on the menu card or allergen list, and allergen-free dishes are not available individually.
4 For customers who are having trouble with the removal of allergens not guaranteed,
We put the safety of our customers first and may unavoidably refuse to provide Food.
5 Please note that we cannot respond on the day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
When using the service, please check the above information and make a final decision by the customer.

In principle, we do not allow food to be brought into the facility, including the Food hall, to prevent food poisoning.

In principle, Food will be served at a restaurant or a large hall.

Please contact the hotel for breakfast reservations.

There is a middle hall (tatami seats or chair seats, charges apply).
Please note that reservations are required, so please contact the hotel for details.

■Breakfast 7:00-9:00
■Dinner 17:30-21:00 (last order 20:00)

Bath towels are not provided in the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.

Customers with tattoos are not allowed to use the public bath.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.

If you are staying overnight, reservations are required and the fee is 1,980 yen (tax included) for 50 minutes.

The men's and women's public baths will not be replaced.

There is no sauna.

Yes.

Equipment includes a hair dryer, TV, refrigerator, safe, toilet seat with hot water washing function, and charger.
Amenities such as yukata, bath towels, towels, slippers, and toothbrushes are provided in Guest rooms.
*Shampoo, conditioner, and body soap are provided in Guest rooms with baths.
Hairbrushes, hair caps, razors, cotton swabs and cotton are available at the counter next to the front desk.

Wi-Fi is available throughout the building.

Please note that in accordance with Article 24 of the Pharmaceutical Machinery Act (formerly known as the Pharmaceutical Affairs Act), we do not provide pharmaceuticals.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.

All rooms are non-smoking except for smoking areas (1st floor lobby, 2nd floor next to the elevator hall).

We are sorry, but smoking is not allowed.

There is no coin laundry.

The recreational facilities within the facility are as follows.
■Table tennis Usage hours: 9:00-21:00, Usage fee: 1,100 yen per hour
■Game corner Hours of use: 9:00-22:00
■Kids room Hours of use: 8:00-21:00 (*Staff members are not on duty.)
■Vending machines We sell soft drinks (1st and 3rd floors) and alcohol (3rd floor).

Free parking is available. (Approximately 100 cars, no reservation required)
Please contact us in advance if you wish to use the service with a large vehicle.

There is no tea room.

For children of elementary school age and older, yukata and bedding will be provided if you use the one-night, half-board Staying plan.
In addition, if you are a preschooler or infant and make a reservation at 50% of the adult rate, we will provide you with a yukata, bedding, and Food.
(*Bedding may not be available for some Guest rooms types)
Yukatas are also available for preschoolers and infants who do not require Food or bedding.

For infants and toddlers, you may bring in baby food.
If you need something heated, please feel free to ask at the front desk or restaurant.

We have rental goods for children. Please contact the hotel for details.

Infants and infants are also charged an accommodation fee.
For details, please see "How much is the accommodation fee for infants?" below.

The details are as follows.
■ Food and bedding provided: 50% of adult rate
■ Food only: 50% of adult price
■ Bedding only: 50% of adult's
■ No Food or bedding required: 1,650 yen
*For children who only Food or bedding, the accommodation fee is the same as for those who require both Food and bedding, so we will generally provide both.
(Bedding may not be available in some Guest rooms types.)

We offer free rentals of strollers, baby baths (for bathrooms), diaper trash cans, etc.
*Infant supplies are limited in quantity and may not be able to meet your request.

We are sorry, but we do not have any.

We have some available for loan, but please note that the number is limited.

For the convenience of wheelchair users, we have toilets equipped with handrails and an emergency call system on the floor where the reception or restaurant is located.

Yes.

We will guide you to the nearest convenience store.
■7-Eleven Kitsuregawa Kotobukicho store Approximately 1.9 km from our hotel, approximately 5 minutes by car

We will guide you to the main hospitals in the area.
■Kurosu Hospital Approximately 9.6 km from our hotel, approximately 15 minutes by car

We apologize for the inconvenience, but there is no ATM in the building.
We will guide you to nearby financial institutions.
■ Kitsuregawa Post Office Approximately 1.8 km from our hotel, approximately 5 minutes by car

We do not arrange rental cars.
We apologize for the inconvenience, but please make your own arrangements.

All Guest rooms are equipped with multi-charging cords.

It snows only a few times in one season, and it rarely snows on the roads.
However, if snowfall is forecast for the entire Kanto region, the amount of snowfall is expected to be slightly higher than in southern Kanto.
If the temperature is low in the morning or evening, the road surface may freeze.
In that case, we recommend equipment such as winter studless tires (or chains).

If you have forgotten something, please contact the hotel.
Please also note that we may ask you to confirm your identity when handing over your lost item.

Please contact the front desk to arrange a taxi.

Please ask the staff at the store.

Please note that we do not exchange foreign currencies.