![[Official] KAMENOI HOTEL KITSUREGAWA](/kitsuregawa/common/img/logo/jpn_basic.svg){kind=logo}
Q&A
FAQ
- About accommodation
- About Access
- About reservations
- About Kamenoi Hotel website
- About Food
- About Hot springs and public baths
- About in-house facilities
- For use by children
- Regarding barrier-free accommodation
- About surrounding sightseeing
- About day use
- others
About accommodation
When is the check-in and check-out times?
Check-in is at 15:00 and check-out is at 10:00.
What time is the last check-in time?
The last check-in time is 18:00, except for some plans such as rooms without meals.
If your arrival time is after 6pm, please contact the hotel.
If your arrival time is after 6pm, please contact the hotel.
Can I extend my check-out time?
Although it is not possible to extend the check-out time, if possible, Kamenoi Hotel Member's Card members can extend their stay in their room free of charge until noon on the check-out date, so please contact the hotel. (Kamenoi Hotel Izukogen, Kamenoi Hotel Beppu, and Kamenoi Hotel Okunikko are not eligible for the free extension service)
Until what time is the front desk available?
It is from 7:00 to 22:00.
Please tell me the dinner and breakfast times.
■Breakfast 7:00-9:00
■Dinner 17:30-21:00 (last order 20:00)
■Dinner 17:30-21:00 (last order 20:00)
Can I send my luggage in advance?
If you contact your hotel in advance, we can store your luggage for you.
We apologize for the inconvenience, but please be sure to include the date of your stay and the name of the person making the reservation.
If you would like to send your luggage to your home after using the service, you can send it via Yu-Pack for a fee from the hotel shop.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
*Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
*Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
We apologize for the inconvenience, but please be sure to include the date of your stay and the name of the person making the reservation.
If you would like to send your luggage to your home after using the service, you can send it via Yu-Pack for a fee from the hotel shop.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
*Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
*Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
Can I send my luggage from the hotel?
We handle "Yu-Pack" and "Takkyubin" at the shop.
Can I bring my pet?
Our hotel has pet-only Guest rooms, so you can bring your dog along.
For available hotels, please see "Hotels and Inns Where Pets Can Stay."
Please also check the "Information regarding use of the pet room (terms of use)".
If you are bringing a guide dog, etc., please contact the hotel in advance.
For available hotels, please see "Hotels and Inns Where Pets Can Stay."
Please also check the "Information regarding use of the pet room (terms of use)".
If you are bringing a guide dog, etc., please contact the hotel in advance.
Are there any rules for bringing pets?
They must have basic training, such as toilet training and not barking unnecessarily.
Please also bring along certificates to verify that your pet has received rabies and combination vaccinations.
Additionally, we ask that you take measures against fleas and ticks.
Please also bring along certificates to verify that your pet has received rabies and combination vaccinations.
Additionally, we ask that you take measures against fleas and ticks.
Please let me know what items I need to bring when bringing my pet.
Please bring your Food, tableware, bedding, toilet/toilet sheets, towels, gauges, and anything else you think you may need.
Can minors stay overnight?
Single use by a customer under the age of majority stipulated in Article 4 of the Civil Code,
Alternatively, if guests under the age of majority are using the service together, the hotel may contact the guardian (person with parental authority) to confirm.
Alternatively, if guests under the age of majority are using the service together, the hotel may contact the guardian (person with parental authority) to confirm.
How many nights can I reserve?
The maximum number of nights you can stay with a single reservation is 6 nights.
Is there a place to store valuables?
There is a safe in the room.
We can also leave your belongings at the front desk, but please note that items that are deemed difficult to leave at the hotel, such as works of art and antiques, may be left at the front desk.
Please note that we may refuse your request.
We can also leave your belongings at the front desk, but please note that items that are deemed difficult to leave at the hotel, such as works of art and antiques, may be left at the front desk.
Please note that we may refuse your request.
Is there a night curfew at Kamenoi Hotel?
There is a curfew at 23:00. If you will be returning after curfew, please notify the front desk in advance.
Will invoices/receipts be issued for accommodations paid in advance?
If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.
Can I issue separate receipts?
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About Access
What is the name of the nearest station?
JR Utsunomiya Line Ujiie Station.
Ujiie Station is the third stop from JR Utsunomiya Station on the Utsunomiya Line bound for Kuroiso.
Ujiie Station is the third stop from JR Utsunomiya Station on the Utsunomiya Line bound for Kuroiso.
Please tell me the means of transportation from the station.
Transportation from Ujiie Station is by taxi (approximately 3,500 yen) and free shuttle bus (3 times a day).
Where is the nearest expressway interchange (IC)?
Tohoku Expressway Yaita IC.
Which direction from Yaita IC?
Exit the Yaita IC toll gate and go straight until you reach Yaita Bybus on National Route 4, head towards Utsunomiya Tokyo, go to the 5th traffic light, turn left at the ``Higashiotobata'' intersection,
Go straight along the road, and when you reach the T-junction, turn left and go up the mountain.The 5-story white building on the left is Kamenoi Hotel Kitsuregawa.
Go straight along the road, and when you reach the T-junction, turn left and go up the mountain.The 5-story white building on the left is Kamenoi Hotel Kitsuregawa.
Is there a shuttle service from the nearest location?
Please see" Access Information" for information on the free shuttle bus service.
About reservations
How do I reserve accommodation at Kamenoi Hotel?
・Reservation via the Internet
You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months prior to your date of use.
・Reservations by phone etc.
Reservations can be made by calling the hotel of your choice from the first day of the month six months prior to the date of use.
Please note that for reservations made on the first day of the month, reception hours will be from 8:30 am.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.
You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months prior to your date of use.
・Reservations by phone etc.
Reservations can be made by calling the hotel of your choice from the first day of the month six months prior to the date of use.
Please note that for reservations made on the first day of the month, reception hours will be from 8:30 am.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.
What can I use to pay for my stay?
Some electronic money, QR code payments, and barcode payments can be used. Gift certificates include JCB gift cards and JTB Nice Gifts.
Thank you for your understanding in advance.
Thank you for your understanding in advance.
What should I do if I want to change my reservation?
Please contact the hotel directly.
If you made a reservation on this website, please click "Confirm your reservation details".
You can check the reservation details using the "email address" and "reservation number" at the time of reservation, and you can change (reduce only) the number of users or cancel.
If you made a reservation on this website, please click "Confirm your reservation details".
You can check the reservation details using the "email address" and "reservation number" at the time of reservation, and you can change (reduce only) the number of users or cancel.
How many days in advance will the cancellation fee be charged?
If you cancel your reservation or change the number of people, the following cancellation fees will apply.
No-show: 100% of basic accommodation fee
On the day: 80% of the basic accommodation fee
3 days to 1 day before: 50% of the basic accommodation fee
10 to 4 days before: 20% of the basic accommodation fee
When making a reservation through a travel agency or a hotel reservation site, a cancellation fee will be charged in accordance with the prescribed cancellation policy.
Until when can I make a reservation? Can I make a same-day reservation?
We accept same-day reservations, but the plans available are limited, so please contact the hotel.
I would like to become a Kamenoi Hotel Members Card member.
You can join from the front desk of Kamenoi Hotel or from the Kamenoi Hotel website.
Once you complete the enrollment procedure, you will become a Kamenoi Hotel Member's Card member from that day.
For more information, please see the "What is Kamenoi Hotel Member's Card" page.
Once you complete the enrollment procedure, you will become a Kamenoi Hotel Member's Card member from that day.
For more information, please see the "What is Kamenoi Hotel Member's Card" page.
What benefits do I get when I become a Kamenoi Hotel Member's Card member?
You will earn points based on your stay charges, etc. The accumulated points are
1 point is worth 1 yen and can be used when paying for your stay.
In addition, there are benefits such as extended room use, preferential discounts at nearby tourist facilities, discounts on eligible products at shops within Kamenoi Hotel, and presents when staying in your birthday month.
* Kamenoi Hotel Izukogen does not offer extended room extensions, discounts on eligible products at the shop, or birthday gifts, but in addition to drink service in the lounge, we offer various benefits depending on your plan and room type. Masu.
*Kamenoi Hotel Beppu and Kamenoi Hotel Okunikko are not eligible for the above benefits.
1 point is worth 1 yen and can be used when paying for your stay.
In addition, there are benefits such as extended room use, preferential discounts at nearby tourist facilities, discounts on eligible products at shops within Kamenoi Hotel, and presents when staying in your birthday month.
* Kamenoi Hotel Izukogen does not offer extended room extensions, discounts on eligible products at the shop, or birthday gifts, but in addition to drink service in the lounge, we offer various benefits depending on your plan and room type. Masu.
*Kamenoi Hotel Beppu and Kamenoi Hotel Okunikko are not eligible for the above benefits.
Is there an expiration date for Kamenoi Hotel Membership Card members?
The membership card and points held are valid indefinitely.
I lost my Kamenoi Hotel membership card.
Kamenoi Hotel Member's Cards that have not yet expired can be reissued.
Please complete the procedures at the front desk of Kamenoi Hotel.
Please complete the procedures at the front desk of Kamenoi Hotel.
I registered as a member from the Kamenoi Hotel website, but when will I receive my membership card?
The Kamenoi Hotel Member's Card will be handed to you at the front desk of the first Kamenoi Hotel you use after registering on the website.
Please note that we do not send mail to customers.
Please note that we do not send mail to customers.
Is there an expiration date if I join from the Kamenoi Hotel website?
If you register online, you will be registered as a temporary member, and the temporary membership is valid for 6 months from the date of registration.
Please register as a Kamenoi Hotel Member's Card member at the front desk of Kamenoi Hotel within the expiration date of your temporary membership.
Please register as a Kamenoi Hotel Member's Card member at the front desk of Kamenoi Hotel within the expiration date of your temporary membership.
Can I check the number of points on the Kamenoi Hotel website?
You can check from the Kamenoi Hotel Member's Card Member Login page on the top page of the Kamenoi Hotel website.
Please note that it may take approximately 2 days from the check-out date for the points you have earned to be displayed.
Please note that it may take approximately 2 days from the check-out date for the points you have earned to be displayed.
I forgot my password for Kamenoi Hotel Member's Card member login.
Please register again from the Kamenoi Hotel Member's Card Member Login page on the top page of the Kamenoi Hotel website.
About Kamenoi Hotel website
Email news is not displayed correctly (garbled characters)
Possible causes are:
- Your email software is set to only accept emails in a specific format, such as not accepting HTML emails.
- Your subscriber's password or security software has settings that prevent it from accepting HTML emails.
・Character code (encoded) is not set to "Automatic selection".
If this is the cause, the display may be improved by changing the settings of your email software, security software, password, etc.
- Your email software is set to only accept emails in a specific format, such as not accepting HTML emails.
- Your subscriber's password or security software has settings that prevent it from accepting HTML emails.
・Character code (encoded) is not set to "Automatic selection".
If this is the cause, the display may be improved by changing the settings of your email software, security software, password, etc.
When I make a reservation or register as a member on the Kamenoi Hotel website, I cannot register even if I enter my email address.
Please note that the following email addresses may not be able to receive confirmation emails from this site.
It is set so that registration is not possible.
When registering, please use an email address that does not fit into the format below.
".xxx@xxx.ne.jp" Starting with a dot (.)
"xxx.@xxx.ne.jp" A dot (.) immediately before or after the at sign (@)
"xx..x@xxx.ne.jp" Consecutive dots (.) before the at sign (@)
"xx(x)@xxx.ne.jp" Contains invalid characters (space ( ) <>, ; : \ ' [ ], etc.)
It is set so that registration is not possible.
When registering, please use an email address that does not fit into the format below.
".xxx@xxx.ne.jp" Starting with a dot (.)
"xxx.@xxx.ne.jp" A dot (.) immediately before or after the at sign (@)
"xx..x@xxx.ne.jp" Consecutive dots (.) before the at sign (@)
"xx(x)@xxx.ne.jp" Contains invalid characters (space ( ) <>, ; : \ ' [ ], etc.)
I made a reservation for accommodation, registered as a member, or made an inquiry/request for information on the Kamenoi Hotel website, but I did not receive a confirmation email.
The website confirmation email will be an automatic reply to the email address you registered.
If you do not receive it after a while,
① The email address you registered is incorrect.
②The customer's mailbox is full.
③ Reception is set to be rejected (spam mail measures, etc.)
Please check the possible causes.
Please note that the website confirmation email cannot be resent.
*If the registered address is "yahoo.co.jp" or "ybb.co.jp", the email reception settings will be set to "Reject spoofed emails".
If it is set like that, you may not be able to receive it.
If you do not receive it after a while,
① The email address you registered is incorrect.
②The customer's mailbox is full.
③ Reception is set to be rejected (spam mail measures, etc.)
Please check the possible causes.
Please note that the website confirmation email cannot be resent.
*If the registered address is "yahoo.co.jp" or "ybb.co.jp", the email reception settings will be set to "Reject spoofed emails".
If it is set like that, you may not be able to receive it.
About Food
Can you accommodate allergies?
At Kamenoi Hotel, we strive to ensure that customers with food allergies can enjoy their Food safely and securely.
We are doing our best to respond as best we can.
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.
Notes on “allergy-friendly menu”
1 It is possible to change the menu to one that does not use single ingredients, but it is difficult to remove the ingredients contained in seasonings.
We may not be able to meet all requests.
2 All the dishes served at Kamenoi Hotel are prepared in the same kitchen, so
There is a possibility that trace amounts of allergy-causing substances may be mixed in during the cooking process.
Please note that this response does not guarantee complete removal of allergy-causing substances.
3 We do not support menus provided in buffet style.
4 For customers who are concerned that the removal of allergy-causing substances cannot be guaranteed,
In order to prioritize the safety of our customers, we may be unable to provide Food due to unavoidable circumstances.
5 Please note that we are unable to respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
When using the service, please check the above information and make your final decision.
We are doing our best to respond as best we can.
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.
Notes on “allergy-friendly menu”
1 It is possible to change the menu to one that does not use single ingredients, but it is difficult to remove the ingredients contained in seasonings.
We may not be able to meet all requests.
2 All the dishes served at Kamenoi Hotel are prepared in the same kitchen, so
There is a possibility that trace amounts of allergy-causing substances may be mixed in during the cooking process.
Please note that this response does not guarantee complete removal of allergy-causing substances.
3 We do not support menus provided in buffet style.
4 For customers who are concerned that the removal of allergy-causing substances cannot be guaranteed,
In order to prioritize the safety of our customers, we may be unable to provide Food due to unavoidable circumstances.
5 Please note that we are unable to respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
When using the service, please check the above information and make your final decision.
Can I bring food into Food venue?
In principle, we do not allow food to be brought into the facility, including the Food hall, to prevent food poisoning.
Can I have a meal in the room?
In principle, Food will be served at a restaurant or a large hall.
Can I make a reservation for breakfast on the day of check-in?
Please contact the hotel for breakfast reservations.
Do you have a banquet hall?
There is a middle hall (tatami seats or chair seats, charges apply).
Please note that reservations are required, so please contact the hotel for details.
Please note that reservations are required, so please contact the hotel for details.
What are the restaurant opening hours?
■Breakfast 7:00-9:00
■Dinner 17:30-21:00 (last order 20:00)
■Dinner 17:30-21:00 (last order 20:00)
About Hot springs and public baths
Are bath towels provided in the public bath?
Bath towels are not provided in the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
I have a tattoo, can I use the public bath?
Customers with tattoos are not allowed to use the public bath.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
What kind of public bath is it?
In addition to the large bath, the large communal bath is also equipped with a reclining bath and an open-air bath. In addition to the large communal bath, we also have a private bath available.
In addition, amenities include body soap, shampoo, and conditioner, and hair dryers are provided in the changing rooms.
For more information, please see the "Hot springs" section on the official website.
In addition, amenities include body soap, shampoo, and conditioner, and hair dryers are provided in the changing rooms.
For more information, please see the "Hot springs" section on the official website.
What is the quality of Hot springs?
We use the natural Hot springs" Kitsuregawa Hot springs". Along with Hinogami Hot springs (Shimane) and Ureshino Hot springs (Saga),
This hot spring is said to be one of Japan's top three hot springs for beautiful skin.
For more information on hot spring quality, etc., please see" Hot springs "on the official website.
This hot spring is said to be one of Japan's top three hot springs for beautiful skin.
For more information on hot spring quality, etc., please see" Hot springs "on the official website.
What are the hours for using the public bath at the hotel?
The public bath is open from 10:30 to 24:00 and from 5:00 to 9:00.
- The public bath will be closed from 9:00 am to 10:30 am during cleaning time, so you will not be able to use it.
- Due to regular maintenance, the service will be closed every Wednesday from 9:00 to 12:30.
- A day use fee will be charged for bathing before check-in and after check-out.
Do you have a private bath?
There is a private bath available. For more information, please see" Hot springs "on the official website.
Please tell me how to use the private bath.
If you are staying overnight, reservations are required and the fee is 1,980 yen (tax included) for 50 minutes.
Is the bath in the room with an indoor bath Hot springs?
Rooms with indoor baths include 4 Special Japanese-Western-Style Room With Open-Air Bath (Non-Smoking), 2 Japanese-Western rooms, 2 Western-style semi-double rooms, and 2 Western-style Twin Rooms.
The baths in the rooms are not Hot springs, but are all boiled water.
You can use the bath in your room at any time you like. For more information, please see the "Guest rooms "section on our official website.
The baths in the rooms are not Hot springs, but are all boiled water.
You can use the bath in your room at any time you like. For more information, please see the "Guest rooms "section on our official website.
Is there a change of gender in the public bath?
The men's and women's public baths will not be replaced.
Is there a sauna in the public bath?
There is no sauna.
Is there an open-air bath?
Yes.
About in-house facilities
Please tell me about the equipment and amenities in the room.
Equipment includes a hair dryer, TV, refrigerator, safe, toilet seat with hot water washing function, and charger.
Amenities such as yukata, bath towels, towels, slippers, and toothbrushes are provided in Guest rooms.
*Shampoo, conditioner, and body soap are provided in Guest rooms with baths.
Hairbrushes, hair caps, razors, cotton swabs and cotton are available at the counter next to the front desk.
Amenities such as yukata, bath towels, towels, slippers, and toothbrushes are provided in Guest rooms.
*Shampoo, conditioner, and body soap are provided in Guest rooms with baths.
Hairbrushes, hair caps, razors, cotton swabs and cotton are available at the counter next to the front desk.
Can I use the internet?
Wi-Fi is available throughout the building.
Do you have regular medicines ready?
Please note that in accordance with Article 24 of the Pharmaceutical Machinery Act (formerly known as the Pharmaceutical Affairs Act), we do not provide pharmaceuticals.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.
Is there a store?
There is a shop selling local specialties, souvenirs, drinks, sweets, and more.
Please feel free to ask the staff about recommended souvenirs.
Please check the hotel's" Facility information "page for business hours.
Please feel free to ask the staff about recommended souvenirs.
Please check the hotel's" Facility information "page for business hours.
Are all Guest rooms non-smoking?
All rooms are non-smoking except for smoking areas (1st floor lobby, 2nd floor next to the elevator hall).
Do you have a conference room?
There is a conference room. We also rent out projectors, microphones, whiteboards, etc.
For more information, please see "Banquets/Meetings" or contact the hotel directly.
For more information, please see "Banquets/Meetings" or contact the hotel directly.
Can I smoke in the banquet hall or conference room?
We are sorry, but smoking is not allowed.
Is there a coin laundry?
There is no coin laundry.
Are there any entertainment facilities?
The recreational facilities within the facility are as follows.
■Table tennis Usage hours: 9:00-21:00, Usage fee: 1,100 yen per hour
■Game corner Hours of use: 9:00-22:00
■Kids room Hours of use: 8:00-21:00 (*Staff members are not on duty.)
■Vending machines We sell soft drinks (1st and 3rd floors) and alcohol (3rd floor).
■Table tennis Usage hours: 9:00-21:00, Usage fee: 1,100 yen per hour
■Game corner Hours of use: 9:00-22:00
■Kids room Hours of use: 8:00-21:00 (*Staff members are not on duty.)
■Vending machines We sell soft drinks (1st and 3rd floors) and alcohol (3rd floor).
Is there a parking lot?
Free parking is available. (Approximately 100 cars, no reservation required)
Please contact us in advance if you wish to use the service with a large vehicle.
Please contact us in advance if you wish to use the service with a large vehicle.
Do you have a coffee room?
There is no tea room.
Regarding use by children
Do you rent yukata and bedding for children?
For children of elementary school age and older, yukata and bedding will be provided if you use the one-night, half-board Staying plan.
In addition, if you are a preschooler or infant and make a reservation at 50% of the adult rate, we will provide you with a yukata, bedding, and Food.
(*Bedding may not be available for some Guest rooms types)
Yukatas are also available for preschoolers and infants who do not require Food or bedding.
In addition, if you are a preschooler or infant and make a reservation at 50% of the adult rate, we will provide you with a yukata, bedding, and Food.
(*Bedding may not be available for some Guest rooms types)
Yukatas are also available for preschoolers and infants who do not require Food or bedding.
Can I bring my child's baby food?
For infants and toddlers, you may bring in baby food.
If you need something heated, please feel free to ask at the front desk or restaurant.
If you need something heated, please feel free to ask at the front desk or restaurant.
Do you have rental goods for children?
We have rental goods for children. Please contact the hotel for details.
Up to what age can children stay free of charge?
Infants and infants are also charged an accommodation fee.
For details, please see "How much is the accommodation fee for infants?" below.
For details, please see "How much is the accommodation fee for infants?" below.
How much is the accommodation fee for infants?
The details are as follows.
■ Food and bedding provided: 50% of adult rate
■ Food only: 50% of adult price
■ Bedding only: 50% of adult's
■ No Food or bedding required: 1,650 yen
*For children who only Food or bedding, the accommodation fee is the same as for those who require both Food and bedding, so we will generally provide both.
(Bedding may not be available in some Guest rooms types.)
■ Food and bedding provided: 50% of adult rate
■ Food only: 50% of adult price
■ Bedding only: 50% of adult's
■ No Food or bedding required: 1,650 yen
*For children who only Food or bedding, the accommodation fee is the same as for those who require both Food and bedding, so we will generally provide both.
(Bedding may not be available in some Guest rooms types.)
Do you have baby supplies available to rent?
We offer free rentals of strollers, baby baths (for bathrooms), diaper trash cans, etc.
*Infant supplies are limited in quantity and may not be able to meet your request.
*Infant supplies are limited in quantity and may not be able to meet your request.
Can I rent a baby cot in the room?
We are sorry, but we do not have any.
Regarding barrier-free accommodation
Is it barrier-free?
We have rooms that are wheelchair accessible.
We have also installed handrails in hallways and removed steps in the bathrooms.
For more information, please check the "Barrier-free page" or contact the hotel.
We have also installed handrails in hallways and removed steps in the bathrooms.
For more information, please check the "Barrier-free page" or contact the hotel.
Can I borrow your wheelchair?
We have some available for loan, but please note that the number is limited.
Are there toilets that are wheelchair accessible?
For the convenience of wheelchair users, we have toilets equipped with handrails and an emergency call system on the floor where the reception or restaurant is located.
Do you have elevators?
Yes.
About surrounding sightseeing
Are there any tourist spots nearby?
For information on the main tourist spots in the area, please see the "Sightseeing information "section of the official website.
We also offer discount tickets for some nearby tourist facilities.
We also offer discount tickets for some nearby tourist facilities.
Are there any convenience stores nearby?
We will guide you to the nearest convenience store.
■7-Eleven Kitsuregawa Kotobukicho store Approximately 1.9 km from our hotel, approximately 5 minutes by car
■7-Eleven Kitsuregawa Kotobukicho store Approximately 1.9 km from our hotel, approximately 5 minutes by car
Are there any hospitals nearby?
We will guide you to the main hospitals in the area.
■Kurosu Hospital Approximately 9.6 km from our hotel, approximately 15 minutes by car
■Kurosu Hospital Approximately 9.6 km from our hotel, approximately 15 minutes by car
Is there an ATM on the premises? Also, are there any financial institutions such as post offices nearby?
We apologize for the inconvenience, but there is no ATM in the building.
We will guide you to nearby financial institutions.
■ Kitsuregawa Post Office Approximately 1.8 km from our hotel, approximately 5 minutes by car
We will guide you to nearby financial institutions.
■ Kitsuregawa Post Office Approximately 1.8 km from our hotel, approximately 5 minutes by car
About day use
Can I use it for a day trip?
You can use the public bath on a day trip. For more information, please see" Hot springs "on the official website.
Other
Could you arrange a rental car for me?
We do not arrange rental cars.
We apologize for the inconvenience, but please make your own arrangements.
We apologize for the inconvenience, but please make your own arrangements.
Can I borrow a mobile charger?
All Guest rooms are equipped with multi-charging cords.
Does it snow in winter?
It snows only a few times in one season, and it rarely snows on the roads.
However, if snowfall is forecast for the entire Kanto region, the amount of snowfall is expected to be slightly higher than in southern Kanto.
If the temperature is low in the morning or evening, the road surface may freeze.
In that case, we recommend equipment such as winter studless tires (or chains).
However, if snowfall is forecast for the entire Kanto region, the amount of snowfall is expected to be slightly higher than in southern Kanto.
If the temperature is low in the morning or evening, the road surface may freeze.
In that case, we recommend equipment such as winter studless tires (or chains).
What about inquiries about lost items?
If you have forgotten something, please contact the hotel.
Please also note that we may ask you to confirm your identity when handing over your lost item.
Please also note that we may ask you to confirm your identity when handing over your lost item.
Could you arrange a taxi for me?
Please contact the front desk to arrange a taxi.
Can I send my luggage from the hotel?
Please ask the staff at the store.
Can I exchange foreign currency?
Please note that we do not exchange foreign currencies.