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Q&A
FAQ
- About reservations
- About accommodation
- About Food
- About Hot springs and public baths
- About in-house facilities
- About surrounding sightseeing
- others
About reservations
How do I reserve accommodation at Kamenoi Hotel?
- ●Reservation via the Internet
- You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months prior to your date of use.
- ●Reservations by telephone etc.
- You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.
About accommodation
There is a charge for accommodation for children under the age of 3, but does it apply even to children under 3 years old?
yes. At our hotel, we also charge 1,500 yen (1,650 yen including tax) for children between 0 and 2 years old.
In addition, our hotel sets prices based on the age of the child, regardless of whether Food and bedding are included.
The child fare classification is as follows.
Child A: Elementary school student 70% of adult price Food and bedding included
Child B: 3 to 6 years old (preschoolers) 50% of adult price Food and bedding included
Child D: 0 to 2 years old Facility usage fee: 1,650 yen No Food or bedding (extra bed)
*Children D are kindly requested to share the adult buffet food at the buffet venue.
In addition, our hotel sets prices based on the age of the child, regardless of whether Food and bedding are included.
The child fare classification is as follows.
Child A: Elementary school student 70% of adult price Food and bedding included
Child B: 3 to 6 years old (preschoolers) 50% of adult price Food and bedding included
Child D: 0 to 2 years old Facility usage fee: 1,650 yen No Food or bedding (extra bed)
*Children D are kindly requested to share the adult buffet food at the buffet venue.
Can minors stay overnight?
If a guest under the age of majority stipulated in Article 4 of the Civil Code is using the hotel alone or with a group of guests under the age of majority, the hotel will contact the guardian (person with parental authority) for confirmation. We may ask you to take a refund.
When does the cancellation fee start?
*If you cancel your reservation or change the number of people, you will be charged a cancellation fee.
No-show: 100% / On the day: 80% / The day before: 20%
*% is the ratio of the penalty fee to the basic accommodation charge.
Reservations made through travel agencies and other companies' accommodation reservation sites are subject to their respective cancellation policies.
No-show: 100% / On the day: 80% / The day before: 20%
*% is the ratio of the penalty fee to the basic accommodation charge.
Reservations made through travel agencies and other companies' accommodation reservation sites are subject to their respective cancellation policies.
It looks like I'll be arriving late, is that okay?
yes. We look forward to your arrival.
However, there are restrictions on Food times. In addition, if you will be arriving later than the declared time, please contact us.
Contact information Hotel representative: +81-187-46-2131
We look forward to your arrival safely.
Can I wear a yukata and slippers inside and outside the building?
You can move around the entire building in yukata and slippers.
When going outside the building, we have footwear available at the front entrance, so please change into your shoes before going out.
When going outside the building, we have footwear available at the front entrance, so please change into your shoes before going out.
What time is check-in and check-out?
Check-in (entering the room) is at 3:00 PM, and check-out is at 10:00 AM.
Please note that this may vary depending on the plan.
You can also store your luggage before check-in and after check-out. Please ask the front staff.
Please note that this may vary depending on the plan.
You can also store your luggage before check-in and after check-out. Please ask the front staff.
Can you keep my luggage sent by post or courier?
yes. Please contact us in advance and write your accommodation date and reservation name in the product name section.
To Kamenoi Hotel Tazawako front desk
2-32 Komagatake, Obonai, Tazawako, Semboku-shi, Akita 014-1201 Japan
[Telephone] +81-187-46-2131
[Email] kamenoi-tazawako@mystays.com
To Kamenoi Hotel Tazawako front desk
2-32 Komagatake, Obonai, Tazawako, Semboku-shi, Akita 014-1201 Japan
[Telephone] +81-187-46-2131
[Email] kamenoi-tazawako@mystays.com
Can I bring juice or alcohol into my room?
yes. There are no particular restrictions.
There is a shop inside the hotel, and there are also vending machines on each floor, so please make use of them.
There is a shop inside the hotel, and there are also vending machines on each floor, so please make use of them.
Can I bring my pet with me?
Our hotel does not have facilities that allow pets.
Do you have children's yukata or larger sizes?
For children,
Small 80cm~100cm
Medium 100cm to 120cm
We offer sizes from 120cm to 140cm. Please bring it from the lobby on the 1st floor.
For adults
Small 150-160cm
Medium 160-170cm
Large 170-180cm
We have extra large sizes of 180cm and above. Please bring it from the elevator hall on each floor.
*Children's yukatas do not have obi, and obi for adults are available in the closet of your room.
Small 80cm~100cm
Medium 100cm to 120cm
We offer sizes from 120cm to 140cm. Please bring it from the lobby on the 1st floor.
For adults
Small 150-160cm
Medium 160-170cm
Large 170-180cm
We have extra large sizes of 180cm and above. Please bring it from the elevator hall on each floor.
*Children's yukatas do not have obi, and obi for adults are available in the closet of your room.
Are there towels in the room?
Yes. We provide face and bath towels.
I would like a non-smoking room.
All rooms in our hotel are non-smoking.
Do you have an electric kettle or microwave to make milk?
A pot is available in all rooms. A microwave oven is located in the east building lobby. If you need to heat your food at the Food venue, please ask our staff and we will be happy to assist you.
Do you have cribs, etc. available to rent?
I'm sorry. Our hotel does not have any.
Is there a place to store valuables?
There is a safe in the room. Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
Is there a curfew?
There is no curfew after check-in. However, check-in is until 24:00, so if you plan to check in later than that, please contact the front desk in advance.
What can I use to pay for my stay?
In addition to cash payments, you can use various credit cards such as VISA, JCB, AMEX, DINERS, MASTER, Jdebit, and UnionPay.
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments other than PayPay, and barcode payments cannot be used.
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments other than PayPay, and barcode payments cannot be used.
Will invoices/receipts be issued for accommodations paid in advance?
If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.
About Food
I have a food allergy.
The seven major allergens are listed on the menu tags for both dinner and breakfast.
[7 Major Allergens] Wheat, eggs, milk, shrimp, crab, buckwheat, peanuts (*However, please note that allergen ingredients are handled in the same kitchen.)
We also have dedicated staff who will be happy to answer any questions you may have regarding food allergies or other food issues, so please feel free to contact us.
Can I reserve my seat?
Please note that depending on the situation, we may not be able to comply with your request.
Do you have baby food?
Unfortunately, we do not have one available. You are free to bring baby food into Food venue, so please let us know if you need it heated.
Do you have chairs for children?
The only children's chairs available are infant chairs, and unfortunately we do not have baby chairs available. It is possible to enter the Food venue with a stroller, so if you wish to enter with a stroller, please ask the front desk at check-in.
How should I pay?
We ask that you pay in full at the time of check-out. Please let us know if you would like to have a different room.
Is there a time limit?
Basically, there are no restrictions, but depending on the congestion situation, we may limit the number of people who can enter or the time.
We will guide you at the front desk when you check in.
We will guide you at the front desk when you check in.
I'd like to take some food home with me.
Due to strict food hygiene guidelines from the public health center, we ask that you refrain from eating.
Do you have lunch?
We are not open for lunch.
About Hot springs and public baths
Do you have towels?
Please bring towels and bath towels from your room.
Are there lockers that can be locked?
We have a key-type locker for valuables available for 100 yen. 100 yen will be returned after use.
Is it possible to use Hot springs before check-in or after check-out?
I'm sorry. You cannot use the service before entering or leaving the hotel. Thank you for your understanding.
Until what age can children take a mixed bath?
In accordance with the hygiene management guidelines, we accept children up to 6 years old.
Can I take pictures at the bathhouse?
We apologize, but taking photos or videos inside the venue is prohibited.
About in-house facilities
Can I use the internet?
Wi-Fi is available throughout the building.
If I would like to reserve a massage, how should I do so?
We will accept your request at the front desk.
Depending on the date, we may be flooded with reservations, so please make your reservations as soon as possible upon your arrival.
*Advance reservations are also possible.
Depending on the date, we may be flooded with reservations, so please make your reservations as soon as possible upon your arrival.
*Advance reservations are also possible.
Is there a coin laundry?
I'm sorry. Our hotel does not have any.
Is the facility wheelchair accessible? Is it okay to use a wheelchair?
Unfortunately, our hotel is not completely barrier-free, but we recommend Guest rooms in the main building, which requires less movement and has access to an elevator.
We also rent wheelchairs for use within the facility. (Advance reservation required)
When using a public space with steps, our staff will do their best to help you move.
We also rent wheelchairs for use within the facility. (Advance reservation required)
When using a public space with steps, our staff will do their best to help you move.
Can I have fireworks on the premises?
There are spaces available on site. Please ask the front desk when using the service.
Can I smoke inside the building?
The entire building is non-smoking.
Please note that there is a smoking corner in the east building of the building.
Please note that there is a smoking corner in the east building of the building.
About surrounding sightseeing
How much time does it take to get from the hotel to nearby tourist attractions?
■ Nyuto Hot springs Approximately 4.5km from our hotel, approximately 10 minutes by car
■ Tazawako Tatsuko Statue Approximately 19 km from our hotel, approximately 27 minutes by car
■ Tazawako Goza-no-Ishi Shrine Approximately 15 km from our hotel, approximately 22 minutes by car
■ Kakunodate Samurai Residence Street Approximately 33km from our hotel, approximately 43 minutes by car
■ Dakigaeri Valley Approximately 29km from our hotel, approximately 40 minutes by car
■ Akita Komagatake 8th Station Approximately 8.5 km from our hotel, approximately 15 minutes by car
■Shimaki Wetland Approximately 19km from our hotel, approximately 30 minutes by car
■ Katakuri Gunjo no Sato Approximately 29km from our hotel, approximately 37 minutes by car
■ Approximately 46 km from Tamagawa Hot springs hotel, approximately 52 minutes by car
■ Tazawako Tatsuko Statue Approximately 19 km from our hotel, approximately 27 minutes by car
■ Tazawako Goza-no-Ishi Shrine Approximately 15 km from our hotel, approximately 22 minutes by car
■ Kakunodate Samurai Residence Street Approximately 33km from our hotel, approximately 43 minutes by car
■ Dakigaeri Valley Approximately 29km from our hotel, approximately 40 minutes by car
■ Akita Komagatake 8th Station Approximately 8.5 km from our hotel, approximately 15 minutes by car
■Shimaki Wetland Approximately 19km from our hotel, approximately 30 minutes by car
■ Katakuri Gunjo no Sato Approximately 29km from our hotel, approximately 37 minutes by car
■ Approximately 46 km from Tamagawa Hot springs hotel, approximately 52 minutes by car
Are there any convenience stores nearby?
Unfortunately, there are none near the hotel. We will guide you to the nearest convenience store.
■ Daily Yamazaki Tazawako Kogen store Approximately 8.5 km from our hotel, approximately 11 minutes by car
■ Lawson Tazawako Zodo Store 9.4km from our hotel, approximately 12 minutes by car
■ Daily Yamazaki Tazawako Kogen store Approximately 8.5 km from our hotel, approximately 11 minutes by car
■ Lawson Tazawako Zodo Store 9.4km from our hotel, approximately 12 minutes by car
Are there any hospitals nearby?
We will guide you to the main hospitals in the area.
■ Municipal Tazawako Hospital
Approximately 13.4km from our hotel, approximately 16 minutes by car
■ Municipal Kakunodate Hospital
Approximately 35km from our hotel, approximately 42 minutes by car
■ Municipal Tazawako Hospital
Approximately 13.4km from our hotel, approximately 16 minutes by car
■ Municipal Kakunodate Hospital
Approximately 35km from our hotel, approximately 42 minutes by car
Is there an ATM in the building? Also, are there any financial institutions such as post offices nearby?
We apologize for the inconvenience, but there is no ATM in the building.
We will guide you to nearby ATMs.
■ Tazawako Post Office Approximately 14 km from our hotel, approximately 18 minutes by car
■ Hokuto Bank Tazawako Branch Approximately 14 km from our hotel, approximately 18 minutes by car
We will guide you to nearby ATMs.
■ Tazawako Post Office Approximately 14 km from our hotel, approximately 18 minutes by car
■ Hokuto Bank Tazawako Branch Approximately 14 km from our hotel, approximately 18 minutes by car
Other
Someone has a birthday. Do you provide services such as cakes?
Celebration cakes are available upon special order.
Size 5 (15cm) 3 to 5 people
Fresh cream strawberry 4,400 yen
※Please contact us for more information.
Reception deadline: Until 3 days in advance
Size 5 (15cm) 3 to 5 people
Fresh cream strawberry 4,400 yen
※Please contact us for more information.
Reception deadline: Until 3 days in advance
Is there a parking lot? Is there a parking fee?
There are 100 free outdoor parking spaces available on site.
How can I Access nearby tourist facilities?
There is a route bus. Timetables are available at the front desk. However, as the number of buses is limited, if you are in a hurry, please use a taxi.
Are tire chains necessary in winter?
Frozen roads and snow can be expected from around November to April every year. It may rain suddenly at night and early in the morning. Please be sure to wear winter tires or carry a chain.
Is it okay to take photos and videos inside the hotel?
Permission is granted for private and non-commercial purposes only.
When taking videos or photos, please be careful not to cause a nuisance to other customers such as reflections. Please note that the hotel cannot be held responsible for any trouble or damage that may occur due to posting videos etc. on various media.
Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.
In addition, prior consent from the hotel is required when photographing or conducting interviews for commercial or commercial purposes.
Please contact hotel public relations.
When taking videos or photos, please be careful not to cause a nuisance to other customers such as reflections. Please note that the hotel cannot be held responsible for any trouble or damage that may occur due to posting videos etc. on various media.
Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.
In addition, prior consent from the hotel is required when photographing or conducting interviews for commercial or commercial purposes.
Please contact hotel public relations.