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FAQ
- About reservations
- About accommodation
- About Food
- About Hot springs and public baths
- About in-house facilities
- About surrounding sightseeing
- others
About reservations
- ●Reservation via the Internet
- You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months prior to your date of use.
- ●Reservations by telephone etc.
- You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.
About accommodation
In addition, our hotel sets prices based on the age of the child, regardless of whether Food and bedding are included.
The child fare classification is as follows.
Child A: Elementary school student 70% of adult price Food and bedding included
Child B: 3 to 6 years old (preschoolers) 50% of adult price Food and bedding included
Child D: 0 to 2 years old Facility usage fee: 1,650 yen No Food or bedding (extra bed)
*Children D are kindly requested to share the adult buffet food at the buffet venue.
If you cancel your reservation or change the number of people, the following cancellation fees will apply.
No-show: 100% of basic accommodation fee
On the day: 80% of the basic accommodation fee
3 days to 1 day before: 50% of the basic accommodation fee
10 to 4 days before: 20% of the basic accommodation fee
When making a reservation through a travel agency or a hotel reservation site, a cancellation fee will be charged in accordance with the prescribed cancellation policy.
yes. We look forward to your arrival.
However, there are restrictions on Food times. In addition, if you will be arriving later than the declared time, please contact us.
Contact information Hotel representative: +81-187-46-2131
We look forward to your arrival safely.
When going outside the building, we have footwear available at the front entrance, so please change into your shoes before going out.
Please note that this may vary depending on the plan.
You can also leave your luggage with us before check-in and after check-out. Please ask the front staff.
To Kamenoi Hotel Tazawako front desk
2-32 Komagatake, Obonai, Tazawako, Semboku-shi, Akita 014-1201 Japan
[Telephone] +81-187-46-2131
[Email] kamenoi-tazawako@mystays.com
There is a shop inside the hotel, and there are also vending machines on each floor, so please make use of them.
S 90-100
M 110～130
Yukata robes are available for adults.
S to 160
M 160～170
L 170-180
LL 180～
Please bring one from the yukata corner next to the front desk in the main building or the yukata corner in the lobby on the 2nd floor of the east building.
*Obi belts for adults are available in the closets in your rooms.
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments other than PayPay, and barcode payments cannot be used.
If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About Food
The seven major allergens are listed on the menu tags for both dinner and breakfast.
[7 Major Allergens] Wheat, eggs, milk, shrimp, crab, buckwheat, peanuts (*However, please note that allergen ingredients are handled in the same kitchen.)
We also have dedicated staff who will be happy to answer any questions you may have regarding food allergies or other food issues, so please feel free to contact us.
Baby food is available at the buffet venue for both dinner and breakfast.
If you need your food heated, please ask the staff at the venue.
We ask that you pay in full at the time of check-out. Please let us know if you would like to have a different room.
We will guide you at the front desk when you check in.
Due to strict food hygiene guidelines from the public health center, we ask that you refrain from eating.
About Hot springs and public baths
About in-house facilities
Depending on the date, we may be flooded with reservations, so please make your reservations as soon as possible upon your arrival.
*Advance reservations are also possible.
We also rent wheelchairs for use within the facility. (Advance reservation required)
When using a public space with steps, our staff will do their best to help you move.
About surrounding sightseeing
■ Tazawako Tatsuko Statue Approximately 19 km from our hotel, approximately 27 minutes by car
■ Tazawako Goza-no-Ishi Shrine Approximately 15 km from our hotel, approximately 22 minutes by car
■ Kakunodate Samurai Residence Street Approximately 33km from our hotel, approximately 43 minutes by car
■ Dakigaeri Valley Approximately 29km from our hotel, approximately 40 minutes by car
■ Akita Komagatake 8th Station Approximately 8.5 km from our hotel, approximately 15 minutes by car
■Shimaki Wetland Approximately 19km from our hotel, approximately 30 minutes by car
■ Katakuri Gunjo no Sato Approximately 29km from our hotel, approximately 37 minutes by car
■ Approximately 46 km from Tamagawa Hot springs hotel, approximately 52 minutes by car
■ Daily Yamazaki Tazawako Kogen store Approximately 8.5 km from our hotel, approximately 11 minutes by car
■ Lawson Tazawako Zodo Store 9.4km from our hotel, approximately 12 minutes by car
■ Municipal Tazawako Hospital
Approximately 13.4km from our hotel, approximately 16 minutes by car
■ Municipal Kakunodate Hospital
Approximately 35km from our hotel, approximately 42 minutes by car
We will guide you to nearby ATMs.
■ Tazawako Post Office Approximately 14 km from our hotel, approximately 18 minutes by car
■ Hokuto Bank Tazawako Branch Approximately 14 km from our hotel, approximately 18 minutes by car
Other
Size 5 (15cm) 3 to 5 people
Fresh cream strawberry 4,400 yen
※Please contact us for more information.
Reception deadline: Until 3 days in advance
When taking videos or photos, please be careful not to cause a nuisance to other customers such as reflections. Please note that the hotel cannot be held responsible for any trouble or damage that may occur due to posting videos etc. on various media.
Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.
In addition, prior consent from the hotel is required when photographing or conducting interviews for commercial or commercial purposes.
Please contact hotel public relations.