![[Official] KAMENOI HOTEL TAZAWAKO](/tazawako/common/img/logo/jpn_basic.svg){kind=logo}
Q&A
FAQ
- About reservations
- About accommodation
- About Food
- About Hot springs and public baths
- About in-house facilities
- About surrounding sightseeing
- others
About reservations
How do I make a reservation at KAMENOI HOTEL?
- ●インターネットによるご予約
- ご利用日の6か月前の月の初日から、亀の井ホテルWebサイトでご希望のホテルへご予約いただけます。
- ●お電話等によるご予約
- ご利用日の6か月前の月の初日から、ご希望のホテルへお電話等によりご予約いただけます。
なお、月の初日のご予約に限り、受付時間を8時30分からとさせていただきます。
※お電話等：電話、郵便、ホテルのフロントにおける直接申込
(例) 11月10日のご宿泊予約の場合のご予約開始日は「5月1日」になります。
About accommodation
There is a charge for accommodation for children under the age of 3, but does it apply even to children under 3 years old?
Yes. At our hotel, we charge 1,500 yen (1,650 yen including tax) for children between 0 and 2 years old.
In addition, our hotel sets prices based on the age of the child, regardless of whether meals and bedding are included.
The child rate categories are as follows.
Child A: Elementary school student 70% of adult price, meals and bedding included
Child B: 3 to 6 years old (preschoolers) 50% of adult price, meals and bedding included
Child D: 0 to 2 years old Facility usage fee: 1,650 yen No meals or bedding (sharing bed)
*For Child D, you may share portions from the adult buffet for your child to enjoy.
In addition, our hotel sets prices based on the age of the child, regardless of whether meals and bedding are included.
The child rate categories are as follows.
Child A: Elementary school student 70% of adult price, meals and bedding included
Child B: 3 to 6 years old (preschoolers) 50% of adult price, meals and bedding included
Child D: 0 to 2 years old Facility usage fee: 1,650 yen No meals or bedding (sharing bed)
*For Child D, you may share portions from the adult buffet for your child to enjoy.
Can only minors stay there?
If a guest under the age of majority stipulated in Article 4 of the Civil Code is using the hotel alone or with a group of guests under the age of majority, the hotel will contact the guardian (person with parental authority) for confirmation. We may ask you to take a refund.
How many days in advance will the cancellation fee be charged?
ご予約のお取消しやご人数変更の場合は以下のキャンセル料金が発生いたします。
不泊：ご宿泊基本料金の100％
当日：ご宿泊基本料金の80％
3日前～1日前：ご宿泊基本料金の50％
10日前～4日前：ご宿泊基本料金の20％
旅行会社や各宿泊予約サイトからご予約の際は、規定のキャンセルポリシーに準じてキャンセル料金が発生いたします。
It looks like I'll be arriving late, is that okay?
Yes. We look forward to your arrival.
However, there are restrictions on meal times. In addition, if you will be arriving later than the declared time, please contact us.
Contact information Hotel representative: +81-187-46-2131
We look forward to your arrival safely.
Can I wear a yukata and slippers inside and outside the building?
You can move around the entire building in yukata and slippers.
When going outside the building, we have footwear available at the front entrance, so please change into your shoes before going out.
When going outside the building, we have footwear available at the front entrance, so please change into your shoes before going out.
What time is check-in and check-out?
Check-in (entering the room) is at 3:00 PM, and check-out is at 10:00 AM.
Please note that this may vary depending on the plan.
You can also leave your luggage with us before check-in and after check-out. Please ask the front staff.
Please note that this may vary depending on the plan.
You can also leave your luggage with us before check-in and after check-out. Please ask the front staff.
Can you keep my luggage sent by post or courier?
Yes. Please contact us in advance and write your stay date and reservation name in the item name field when you send it to us.
KAMENOI HOTEL Tazawako Front Desk
2-32 Komagatake, Obonai Tazawako Semboku-shi Akita Prefecture, 014-1201
[Telephone] +81-187-46-2131
[Email] kh-tazawako@iconia.co.jp
KAMENOI HOTEL Tazawako Front Desk
2-32 Komagatake, Obonai Tazawako Semboku-shi Akita Prefecture, 014-1201
[Telephone] +81-187-46-2131
[Email] kh-tazawako@iconia.co.jp
Can I bring juice or alcohol into my room?
Yes. There are no particular restrictions.
There is a shop inside the hotel, and there are also vending machines on each floor, so please make use of them.
There is a shop inside the hotel, and there are also vending machines on each floor, so please make use of them.
Can I bring my pet with me?
Our hotel does not have facilities that allow pets.
Do you have children's yukata or larger sizes?
We have jinbei available for children.
S 90-100
M 110～130
Yukata robes are available for adults.
S to 160
M 160～170
L 170-180
LL 180～
Please bring one from the yukata corner next to the front desk in the main building or the yukata corner in the lobby on the 2nd floor of the east building.
*Obi belts for adults are available in the closets in your rooms.
S 90-100
M 110～130
Yukata robes are available for adults.
S to 160
M 160～170
L 170-180
LL 180～
Please bring one from the yukata corner next to the front desk in the main building or the yukata corner in the lobby on the 2nd floor of the east building.
*Obi belts for adults are available in the closets in your rooms.
Are there towels in the room?
Yes. We provide face and bath towels.
I would like a non-smoking room.
All rooms in our hotel are non-smoking.
Do you have an electric kettle or microwave to make milk?
A pot is available in all rooms. A microwave oven is located in the east building lobby. If you need to heat your food at the dining venue, please ask our staff and we will be happy to assist you.
Do you have cribs, etc. available to rent?
We are sorry. We do not have it available at our hotel.
Is there a place to store valuables?
There is a safe in the room. Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
Is there a curfew?
There is no curfew after check-in. However, check-in is until 24:00, so if you plan to check in later than that, please contact the front desk in advance.
What can I use to pay for my stay?
In addition to cash payments, you can use various credit cards such as VISA, JCB, AMEX, DINERS, MASTER, Jdebit, and UnionPay.
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments other than PayPay, and barcode payments cannot be used.
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments other than PayPay, and barcode payments cannot be used.
事前決済による宿泊の請求書・領収書は発行されますか。
事前決済にて旅行代理店や宿泊予約サイト等でご予約された場合、原則として当該代理店等が領収書を発行するため、ホテルより請求書・領収書（インボイス）を発行することはできません。
日本国内の適格請求書・領収書（インボイス）に対応した領収書が必要な方は、アイコニア・ホスピタリティ公式サイトよりご予約いただきますようお願いいたします。
Can I issue separate receipts?
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About Food
I have a food allergy.
Both dinner and breakfast menus include a list of the nine major allergens.
[9 Major Allergens] Wheat, eggs, milk, shrimp, crab, buckwheat, peanuts, walnuts, cashews (*Please note that allergen ingredients are handled in the same kitchen.)
We also have dedicated staff who can assist you with any questions you may have regarding food allergies or other dietary concerns, so please feel free to contact us.
Can I reserve a seat?
Please note that depending on the situation, we may not be able to comply with your request.
Do you have baby food?
Baby food is available at the buffet venue for both dinner and breakfast.
If you need your food heated, please ask the staff at the venue.
Do you have chairs for children?
The only children's chairs available are toddler chairs, and unfortunately we do not have baby chairs available. You can bring strollers into the dining area. Kindly let the front desk know at check-in if you will be doing so.
How do I pay?
We ask for a lump sum payment at check-out. Please let us know if you have need a separate payment by room.
Is there a time limit?
Basically, there are no restrictions, but depending on the congestion situation, we may limit the number of people who can enter or the time.
We will guide you at the front desk when you check in.
We will guide you at the front desk when you check in.
I'd like to take some food home with me.
Due to strict food hygiene guidelines from the public health center, we ask that you refrain from taking food home.
Do you have lunch?
We are not open for lunch.
About Hot springs and public baths
Do you have towels?
Please bring towels and bath towels from your room.
Are there lockers that can be locked?
There are lockers available for free use to store your valuables.
Is it possible to use Hot springs before check-in or after check-out?
I'm sorry. You cannot use the service before entering or leaving the hotel. Thank you for your understanding.
Until what age can children take a mixed bath?
In accordance with the hygiene management guidelines, we accept children up to 6 years old.
Can I take pictures at the bathhouse?
We apologize, but taking photos or videos inside the venue is prohibited.
What are the white deposits or floating particles in the hot spring?
They are called “Yunohana” (hot spring precipitates). They are primarily composed of natural hot spring minerals such as sulfur, calcium carbonate, and silica. They are not dirt, but rather a concentrated form of the natural minerals found in the hot spring.
About in-house facilities
Can I use the internet?
Wi-Fi is available throughout the building.
If I would like to reserve a massage, how should I do so?
We will accept your request at the front desk.
Depending on the date, we may be flooded with reservations, so please make your reservations as soon as possible upon your arrival.
*Advance reservations are also possible.
Depending on the date, we may be flooded with reservations, so please make your reservations as soon as possible upon your arrival.
*Advance reservations are also possible.
Is there a laundromat available?
We are sorry. We do not have it available at our hotel.
Is the facility wheelchair accessible? Is it okay to use a wheelchair?
Unfortunately, our hotel is not completely barrier-free, but we recommend Guest rooms in the main building, which requires less movement and has access to an elevator.
We also rent wheelchairs for use within the facility. (Advance reservation required)
When using a public space with steps, our staff will do their best to help you move.
We also rent wheelchairs for use within the facility. (Advance reservation required)
When using a public space with steps, our staff will do their best to help you move.
Can I have fireworks on the premises?
There are spaces available on site. Please ask the front desk when using the service.
Can I smoke inside the building?
Smoking is prohibited throughout the building. However, there is a smoking corner outside the main building entrance.
About surrounding sightseeing
How much time does it take to get from the hotel to nearby tourist attractions?
■ Nyuto Hot Spring Approximately 4.5km from our hotel, approximately 10 minutes by car
■ Tazawako Tatsuko Statue Approximately 19 km from our hotel, approximately 27 minutes by car
■ Tazawako Goza-no-Ishi Shrine Approximately 15 km from our hotel, approximately 22 minutes by car
■ Kakunodate Samurai Residence Street Approximately 33km from our hotel, approximately 43 minutes by car
■ Dakigaeri Valley Approximately 29km from our hotel, approximately 40 minutes by car
■ Akita Komagatake 8th Station Approximately 8.5 km from our hotel, approximately 15 minutes by car
■Sashimaki Wetland Approximately 19km from our hotel, approximately 30 minutes by car
■ Katakuri Gunsei no Sato Approximately 29km from our hotel, approximately 37 minutes by car
■ Tamagawa Hot Spring Approximately 46 km from our hotel, approximately 52 minutes by car
■ Tazawako Tatsuko Statue Approximately 19 km from our hotel, approximately 27 minutes by car
■ Tazawako Goza-no-Ishi Shrine Approximately 15 km from our hotel, approximately 22 minutes by car
■ Kakunodate Samurai Residence Street Approximately 33km from our hotel, approximately 43 minutes by car
■ Dakigaeri Valley Approximately 29km from our hotel, approximately 40 minutes by car
■ Akita Komagatake 8th Station Approximately 8.5 km from our hotel, approximately 15 minutes by car
■Sashimaki Wetland Approximately 19km from our hotel, approximately 30 minutes by car
■ Katakuri Gunsei no Sato Approximately 29km from our hotel, approximately 37 minutes by car
■ Tamagawa Hot Spring Approximately 46 km from our hotel, approximately 52 minutes by car
Are there any convenience stores nearby?
Unfortunately, there are none near the hotel. We will guide you to the nearest convenience store.
■ Daily Yamazaki Tazawako Kogen store Approximately 8.5 km from our hotel, approximately 11 minutes by car
■ Lawson Tazawako Zodo Store 9.4km from our hotel, approximately 12 minutes by car
■ Daily Yamazaki Tazawako Kogen store Approximately 8.5 km from our hotel, approximately 11 minutes by car
■ Lawson Tazawako Zodo Store 9.4km from our hotel, approximately 12 minutes by car
Are there any hospitals nearby?
We will guide you to the main hospitals in the area.
■ Municipal Tazawako Hospital
Approximately 13.4km from our hotel, approximately 16 minutes by car
■ Municipal Kakunodate Hospital
Approximately 35km from our hotel, approximately 42 minutes by car
■ Municipal Tazawako Hospital
Approximately 13.4km from our hotel, approximately 16 minutes by car
■ Municipal Kakunodate Hospital
Approximately 35km from our hotel, approximately 42 minutes by car
Is there an ATM in the building? Also, are there any financial institutions such as post offices nearby?
We apologize for the inconvenience, but there is no ATM in the building.
We will guide you to nearby ATMs.
■ Tazawako Post Office Approximately 14 km from our hotel, approximately 18 minutes by car
■ Hokuto Bank Tazawako Branch Approximately 14 km from our hotel, approximately 18 minutes by car
We will guide you to nearby ATMs.
■ Tazawako Post Office Approximately 14 km from our hotel, approximately 18 minutes by car
■ Hokuto Bank Tazawako Branch Approximately 14 km from our hotel, approximately 18 minutes by car
Other
We have a birthday person. Do you provide services such as cakes?
Celebration cakes are available upon special order.
Size 5 (15cm) 3 to 5 people
Fresh cream strawberry 4,400 yen
※Please contact us for more information.
Reception deadline: Until 3 days in advance
Size 5 (15cm) 3 to 5 people
Fresh cream strawberry 4,400 yen
※Please contact us for more information.
Reception deadline: Until 3 days in advance
Is there a parking lot? Is there a parking fee?
There are 100 free outdoor parking spaces available on site.
How can I Access nearby tourist facilities?
There is a route bus. Timetables are available at the front desk. However, as the number of buses is limited, if you are in a hurry, please use a taxi.
Are tire chains necessary in winter?
Frozen roads and snow can be expected from around November to April every year. It may rain suddenly at night and early in the morning. Please ensure your car is fitted with winter tires or that you have tire chains available.
Is it okay to take photos and videos inside the hotel?
Permission is granted for private and non-commercial purposes only.
When taking videos or photos, please be careful not to cause a nuisance to other customers such as reflections. Please note that the hotel cannot be held responsible for any trouble or damage that may occur due to posting videos etc. on various media.
Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.
In addition, prior consent from the hotel is required when photographing or conducting interviews for commercial or commercial purposes.
Please contact hotel public relations.
When taking videos or photos, please be careful not to cause a nuisance to other customers such as reflections. Please note that the hotel cannot be held responsible for any trouble or damage that may occur due to posting videos etc. on various media.
Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.
In addition, prior consent from the hotel is required when photographing or conducting interviews for commercial or commercial purposes.
Please contact hotel public relations.