![[Official] KAMENOI HOTEL NACHI KATSUURA](/nachikatsuura/common/img/logo/jpn_basic.svg){kind=logo}
Q&A
FAQ
- About accommodation
- About reservations
- About Food
- About Hot springs and public baths
- About in-house facilities
- About surrounding sightseeing
- others
About accommodation
Please tell me the check-in and check-out times.
Check-in is from 15:00 and check-out is until 10:00.
If you plan to check-in after 18:00 on the day, please contact us.
TEL: +81-735-52-0333
*If you check in late, we may not be able to serve dinner.
If you plan to check-in after 18:00 on the day, please contact us.
TEL: +81-735-52-0333
*If you check in late, we may not be able to serve dinner.
Is late check-out possible?
Yes, that is possible. Please contact us for details such as fees.
Please note that we may not be able to accommodate your request depending on the situation on the day.
Please note that we may not be able to accommodate your request depending on the situation on the day.
Can I use credit card?
The following cards can be used:
VISA, JCB, Diners, Master Card, American Express, Saison, UC, UnionPay
VISA, JCB, Diners, Master Card, American Express, Saison, UC, UnionPay
Is there a refrigerator?
From July 1, 2024, refrigerators will be installed in all rooms.
Do you have non-smoking rooms?
All rooms are non-smoking.
Can I send my luggage to the inn before my stay?
It is possible.
We will keep it at the front desk, so when dropping it off, please write the date of your stay and your reservation name in a place that can be seen from outside (such as a cover letter).
We will keep it at the front desk, so when dropping it off, please write the date of your stay and your reservation name in a place that can be seen from outside (such as a cover letter).
Can I store my luggage before check-in?
It is possible.
We will keep it at the front desk.
We will keep it at the front desk.
Will invoices/receipts be issued for accommodations paid in advance?
If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.
About reservations
How many days in advance will the cancellation fee be charged?
If you cancel your reservation or change the number of people, the following cancellation fees will apply.
No-show: 100% of basic accommodation fee
On the day: 80% of the basic accommodation fee
3 days to 1 day before: 50% of the basic accommodation fee
10 to 4 days before: 20% of the basic accommodation fee
When making a reservation through a travel agency or a hotel reservation site, a cancellation fee will be charged in accordance with the prescribed cancellation policy.
About Food
Please tell me the times for dinner and breakfast.
Dinner 17:30-21:00 (last entry 20:30)
Breakfast 7:00-9:00 (last entry 8:30)
Breakfast 7:00-9:00 (last entry 8:30)
I have a food allergy, can you accommodate me?
At our hotel, we make every effort to accommodate guests with food allergies so that they can enjoy their Food safely and with peace of mind.
We can provide allergy-friendly menus for some of our menu items upon request.
Please contact us by phone or email at least 3 days before your stay.
We can provide allergy-friendly menus for some of our menu items upon request.
Please contact us by phone or email at least 3 days before your stay.
Notes on “allergy-friendly menu”
- 1.Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to accommodate all requests.
- 2. All the food served at our hotel is prepared in the same kitchen, so there is a possibility that trace amounts of allergens may be mixed in during the cooking process. Please note that this measure does not guarantee that allergens will be completely removed.
- 3.If a customer is concerned that we cannot guarantee that allergens have been removed, we may be forced to refuse to serve them Food, placing the customer's safety first.
- 4. Please note that we cannot accommodate same-day requests. Also, please refrain from making requests based on likes and dislikes of certain ingredients.
Can I bring in food and drinks?
We regret that we are unable to allow food and drink to be brought into the Food area.
You can bring in baby food and food for people with allergies, so please let us know in advance.
You can bring in baby food and food for people with allergies, so please let us know in advance.
About Hot springs and public baths
Can I use the bath before check-in and after check-out?
You cannot use the bath before check-in or after check-out.
Is there a sauna?
There is no sauna at our hotel.
Can I take a day trip bath?
Currently unavailable.
I have a tattoo, can I use the public bath?
If you have tattoos, either for fashion or for other reasons, you will not be allowed to use the large communal bath or the open-air bath connected to the large communal bath.
Please use the bath in your room.
Please use the bath in your room.
About in-house facilities
Can I use wireless LAN or Wi-Fi in my room?
Free Wi-Fi is available in all Guest rooms.
Please tell me the opening hours of the store.
The shop is open from 7:30 to 10:00/17:00 to 21:00.
(We also accept Yu-Pack)
(We also accept Yu-Pack)
Are there vending machines in the building?
In addition to the shop, they are available at the following locations:
・Drink vending machine … 1st floor
・Drink vending machine … 1st floor
Do you have a banquet hall?
There are three banquet halls with a size of approximately 180 to 360 m2. (Can also be used as a small banquet hall)
If you wish to use this service, please make a reservation in advance.
It can also be used as a conference room. Please contact us.
If you wish to use this service, please make a reservation in advance.
It can also be used as a conference room. Please contact us.
Do you have a mobile phone charger?
All Guest rooms are equipped with mobile phone chargers.
Is there a game corner?
It is located on the first floor.
Are underwear and sanitary products available at the store?
Yes, we handle both.
About surrounding sightseeing
How long does it take to get to Nachi Falls?
It is about a 25-minute drive from our hotel.
If you do not have your own car, you can use a taxi or a local bus from JR Kii-Katsuura Station.
Please contact the front desk for more details.
If you do not have your own car, you can use a taxi or a local bus from JR Kii-Katsuura Station.
Please contact the front desk for more details.
Is there a beach nearby?
Blue Beach Nachi, the largest in the prefecture, is one of only 12 in the country to have been selected as one of the 100 best beaches in Japan by the Ministry of the Environment.
Time required: About 5 minutes by car
Free facilities: shower, toilet, changing room
Paid facilities: Parking lot (approximately 250 parking spaces / Fee during beach opening period: 500 yen), coin lockers
Time required: About 5 minutes by car
Free facilities: shower, toilet, changing room
Paid facilities: Parking lot (approximately 250 parking spaces / Fee during beach opening period: 500 yen), coin lockers
Other
Do you have an air purifier/humidifier?
All rooms have air purifiers.
Humidifiers are available for rental. (Please note that there is a limited number available.)
Humidifiers are available for rental. (Please note that there is a limited number available.)
Is there a parking lot.
Free parking is available.
Where is the nearest station? Is there a shuttle service?
The nearest station is "JR Kii-Katsuura Station".
We apologize, but we do not provide transportation.
(About 10 minutes walk, 1 meter by taxi)
We apologize, but we do not provide transportation.
(About 10 minutes walk, 1 meter by taxi)
Is there a convenience store nearby?
There is a 24-hour convenience store about 350m away from the hotel.
Can I send luggage from the inn to my home?
We accept Yu-Pack deliveries at the shop on the first floor.