![[Official] KAMENOI HOTEL AWAJISHIMA](/awajishima/common/img/logo/jpn_basic.svg){kind=logo}
FAQ
- About reservations
- About accommodation
- About Food
- About in-house facilities
- About surrounding facilities
About reservations
- ●インターネットによるご予約
- ご利用日の6か月前の月の初日から、亀の井ホテルWebサイトでご希望のホテルへご予約いただけます。
- ●お電話等によるご予約
- ご利用日の6か月前の月の初日から、ご希望のホテルへお電話等によりご予約いただけます。
なお、月の初日のご予約に限り、受付時間を8時30分からとさせていただきます。
※お電話等：電話、郵便、ホテルのフロントにおける直接申込
(例) 11月10日のご宿泊予約の場合のご予約開始日は「5月1日」になります。
ご予約のお取消しやご人数変更の場合は以下のキャンセル料金が発生いたします。
不泊：ご宿泊基本料金の100％
当日：ご宿泊基本料金の80％
3日前～1日前：ご宿泊基本料金の50％
10日前～4日前：ご宿泊基本料金の20％
旅行会社や各宿泊予約サイトからご予約の際は、規定のキャンセルポリシーに準じてキャンセル料金が発生いたします。
About accommodation
Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use. Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
For detailed Access by car, train, etc., please see Access information.
事前決済にて旅行代理店や宿泊予約サイト等でご予約された場合、原則として当該代理店等が領収書を発行するため、ホテルより請求書・領収書（インボイス）を発行することはできません。
日本国内の適格請求書・領収書（インボイス）に対応した領収書が必要な方は、アイコニア・ホスピタリティ公式サイトよりご予約いただきますようお願いいたします。
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About Food
Please contact the hotel when making your reservation.
- 1 It is possible to change the menu to a menu that does not use single ingredients, but it is difficult to remove ingredients contained in seasonings, and we may not be able to accommodate all requests.
- 2. As the kitchens and restaurants at our hotel handle a wide variety of ingredients, trace amounts of allergens are unavoidable. Please understand that this measure does not guarantee the complete removal of allergens.
- 3. For dishes served buffet-style, allergens are indicated on the menu card or in the allergen list; we do not offer individual allergen-free meals.
- 4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
- 5 Please note that we are unable to respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
About in-house facilities
Please note that Wi-Fi may be difficult to access in some parts of the building.
There is no need to prepare detergent.
About surrounding facilities
■Lawson Awaji Tomishima Store : 500m from the hotel, 10 minutes on foot or 3 minutes by car.
Hokudan Murotsu Beach: Approximately 12 minutes by car from the hotel [Parking lot for approximately 30 cars (free)]
Taganohama Beach: Approximately 20 minutes by car from the hotel [Parking lot with approximately 250 spaces (500 yen/day)
*Prices for parking lots, etc. are as of 2020.