Q&A

FAQ

About reservations
About accommodation
About Food
About in-house facilities
About surrounding facilities

About reservations

How do I reserve accommodation at Kamenoi Hotel?

●Reservation via the Internet: You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months prior to your date of use.

●Reservations by telephone etc.: You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.

About accommodation

When is the check-in and check-out times?

Check-in is at 15:00 and check-out is at 10:00.

What time is the last check-in time?

The last check-in time is 18:00, except for some plans such as rooms without meals. If your arrival time is after 6pm, please contact the hotel.

Can I extend my check-out time?

Although it is not possible to extend the check-out time, if the guest wishes to extend the stay in the room, and if possible, you may extend the stay in the room by paying a separate fee. Please contact us.

Can I send my luggage in advance?

If you contact the hotel you are using in advance, we will store your luggage for you. We apologize for the inconvenience, but please be sure to include the date of your stay and the name of the person making the reservation. If you would like to send your luggage to your home after using the service, you can send it via Yu-Pack for a fee from the hotel shop. In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use. Please note that we are unable to accept parcels by cash on delivery or cash on delivery.

Can I bring my pet?

Pets are not allowed at our hotel. Please note.

Is there a place to store valuables?

There is a safe in the room.
Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.

How do I get to the hotel?

For detailed Access by car, train, etc., please see Access information.

Is there a night curfew?

There is a curfew at 23:00. If you will be returning after curfew, please notify the front desk in advance.

Will invoices/receipts be issued for accommodations paid in advance?

If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.

About Food

Can you accommodate allergies?

At our hotel, we are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely. We can provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.

Notes on “allergy-friendly menu”

1 It is possible to change the menu to a menu that does not use single ingredients, but it is difficult to remove ingredients contained in seasonings, and we may not be able to accommodate all requests.
2 All the food served at the hotel is prepared in the same kitchen, so there is a possibility that trace amounts of allergy-causing substances may be mixed in during the cooking process. Please note that this response does not guarantee complete removal of allergy-causing substances.
3 We do not support menus provided in buffet style.
4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
5 Please note that we are unable to respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.

When using the service, please check the above information and make your final decision.

Can I have a meal in the room?

Food will be served at the restaurant or in the large hall.

About in-house facilities

Can I use the internet?

Wi-Fi is available throughout the building.
Please note that Wi-Fi may be difficult to access in some parts of the building.

Is the entire building non-smoking?

The entire building is non-smoking. Please note that there is a smoking corner within the building.

Is there a coin laundry?

There is no coin laundry on site.

About surrounding facilities

Are there any convenience stores nearby?

We will guide you to the nearest convenience store.
■Lawson Hokudancho Ikuha store Approximately 6 km from our hotel, approximately 10 minutes by car

How long does it take to get to the beach?

"Hokudan Kenmin Sun Beach" is located about 1 km from our hotel. It takes about 5 minutes by car. [50 parking spaces (temporary) (free)]
Hokudan Murotsu Beach: Approximately 12 minutes by car from the hotel [Parking lot for approximately 30 cars (free)]
Taganohama Beach: Approximately 20 minutes by car from the hotel [Parking lot with approximately 250 spaces (500 yen/day)
*Prices for parking lots, etc. are as of 2020.