FAQ

It can be changed depending on availability.
If you make a reservation directly by phone, you can make change up until one day before your stay.
We would appreciate it if you could contact us by phone.
Phone number: 0967-34-0811

If you made a reservation on the official website or online, please make changes on the reservation site you used to make the reservation, or cancel and make a new reservation. Please note that we are unable to make changes from here.

■If you make a reservation directly by phone
Please contact us by phone.
Phone number: 0967-34-0811 (9 a.m. ~ 6 p.m.)

■ If you made a reservation through another reservation site, etc.
Please confirm or cancel your reservation on the website where you made the reservation.
Please note that we do not accomodate over the phone.

If transportation near the hotel is completely stopped due to a typhoon or other reason, we will waive the cancellation fee. In all other cases, the normal cancellation fee will be charged.

【Cancellation policy】
■10 to 4 days before the stay: 20%
■3 days before to the day before: 50%
■ On the day: 80%
■No-show cancellation: 100%
*This is a percentage of the accommodation fee.
*For reservations for 15 or more people, the above differs, so please contact us.

If you do not wish to use futons, you may exceed the room capacity.

At our hotel, children under elementary school age can choose whether or not to use futons, but futons are required for children of elementary school age and above.

Please contact us by phone or email before making a reservation.
TEL: 0967-34-0811
Email address: kh-aso-parkresort@iconia.co.jp
*Email communications will be available in Japanese and English only.

Reservations can be made 24 hours a day through our various online booking sites.
https://kamenoi-hotels.com/asoparkresort/

Reservations by phone are accepted from 9:00 to 18:00.
0967-34-0811

In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.

Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees

Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.

Parking is outdoors.
There is a roof available for motorcycles only, but the number is limited.
Please contact us in advance.

Contact number
0967-34-0811

Yes. If the size is the same as a Hiace, you can park your car. There is no height limit because it is a flat parking lot.
If you are parking only a bus that is not a group, a separate parking fee will be charged (1,000 yen per night).

*If your vehicle exceeds the specified size, please contact the front desk by phone.
Phone number: 0967-34-0811

The nearest station is JR Aso Station.
About 3 minutes by taxi from Hohi Main Line Aso Station

When making a reservation online, we are unable to change the payment method. Please make the change at the relevant reservation site.

Please note that if you wish to pay by credit card from on-site payment, please consider paying by credit card at checkout.

★ The following are prepared in the room.
■Towel set (face towel and bath towel)
■Shampoo and conditioner
■Body soap
One set of towels is provided per person. In the case of children, only children with futons will be provided. If you wish to add an extra towel, we will arrange it for a fee, so please let us know at the front desk.

★ Amenity Bar (near the front desk) Please select the amenities listed below.
●Colored yukata
●Toothbrush
●Razor
●Brush
●Shower cap
●Cotton swab & cotton

Customers who apply with a futon up to infants have the following amenities.
■Children's toothbrush
■Children's slippers
For more information, please contact the front desk. (Extension No. 9)

★ Children's yukata is available at the amenity bar near the front desk.

Yes. All rooms are equipped with face towels and bath towels. One set is provided per person (for children, towels are only provided if a futon is provided. Please inform the front desk if you require additional towels).

When using Hot springs and pool as a visitor, rentals are available for a fee (starting from 200 yen each).

Yes. We have adult colored yukatas in small, medium, large and extra large sizes.
We also have yukatas for infants and children.
*After checking in, you can choose from the amenity bar (near the front desk).

We also have yukatas for children (height 75cm and up (S size), 110cm and up (M size), and 120cm and up (L size)) as well as larger sizes.

Yes. There are 4 coin-operated washing machines and 4 coin-operated dryers available on the 1st floor of the North Wing.
We also accept various cashless payment methods.

Please contact us when making your reservation or at least 3 days prior to your stay.
Phone number: 0967-34-0811

As our hotel serves food in a buffet format, we ask that you take care of your own allergies. However, if you fill out the allergy information hearing chart specified by our company in advance, we will provide you with an ingredient list and other assistance.
Please note that we are unable to respond to cases of contamination or to those who have previously experienced anaphylactic shock.

The buffet is open daily for both dinner and breakfast.
You can also add it later. However, depending on the seat situation, we may not be able to accommodate your request.

Opening hours vary depending on the date, but general opening hours are as follows:

◆Dinner: Between 18:00 (17:30 depending on the date) and 21:00
This buffet offers a variety of Japanese, Western, and Chinese dishes, as well as local specialties from Kumamoto.
The service is limited to 90 minutes from the time you are seated. All-you-can-drink alcohol is available for ¥2,300 per person (tax included).
Charges for additional services outside of your plan:
Adults: 5,500 yen (tax included)
Elementary school student: 3,850 yen (tax included)
Toddler: ¥2,750 (tax included)

◆Breakfast: 6:45-9:30 (last entrance at 9:00)
The breakfast buffet offers a wide variety of dishes, including Kumamoto specialties.
There is no time limit for breakfast.
Adults: 2,200 yen (tax included)
Elementary school students: 1,540 yen (tax included)
Infant: 1,100 yen (tax included)

The buffet is available in 1 to 5 shifts depending on the date.

1 session: 90 minutes between 18:00 and 21:00
2 session: 18:00-19:30/19:30-21:00
3 session: 18:00-19:30/18:30-20:00/19:30-21:00
4 session: 18:00-19:30/18:30-20:00/19:00-20:30/19:30-21:00
5 session: 17:30-19:00/18:00-19:30/18:30-20:00/19:00-20:30/19:30-21:00

* Food time is 90 minutes.
*The above business hours are subject to change.

Business hours may change depending on reservation status.
You will be notified upon arrival.

Yes. Hirai Aso Bochu store is about a 2-minute walk from the hotel.

■Hirai Aso Bochu store (open 24 hours)
Address: 2126 Onishi, Kurokawa Aza, Aso-shi
TEL：0967-34-2102

● Aso Cuddly Dominion *Discounted advance tickets are available for purchase at the hotel.
About a 5-minute walk from the hotel
For details, please see the URL below.
https://www.cuddly.co.jp/
【Fee】
Adults: 2,400 yen (usually 2,600 yen) / Elementary and junior high school students: 1,200 yen (usually 1,400 yen) / Children aged 3 and over: 700 yen (usually 800 yen) / Children under 3 years old: Free admission

● Aso Shrine
Approximately 15 minutes by car from the hotel
● Roadside Station Aso
Approximately 3 minutes by car from the hotel

Explore the delicious food and water resources of the temple town!
Handmade horse croquettes, rotating manju, and more... You can eat your way around.

As for Food (dinner) near our hotel, within walking distance
there is "Nakata" (about 3 minutes walk)
https://tabelog.com/kumamoto/
A4302/A430201/43015648/
​

Additionally, Obento no Hirai, a bento chain in Kumamoto that has a food court within its stores, is just a one-minute walk away.
https://www.hirai-wa.com/
shop_aso/bouchu/

Other places to enjoy alcoholic beverages located in the vicinity of Aso are in Uchimaki Hot springs, about 6 kilometers away.
http://www.flat-aso.com/
night-gourmet/en/top/

Unfortunately, the restaurant in the hotel that you can visit without making a reservation is currently closed.
If you would like a buffet style dinner, we may be able to accommodate your request on the day.
(Depending on the seating situation, we may not be able to accommodate your desired eating and drinking times or we may have to decline your request.)

About 5 minutes by car from "Drugstore Cosmos Aso Store"
https://www.cosmospc.co.jp/shop/
kyushu/kumamoto/51217.html

About 10 minutes by car is "Drugstore Mori Aso Ichinomiya Store"
https://www.doramori.co.jp/
store/8014.html/

There are two points:

For personal photography, you are free to take photos anywhere except the Hot springs facilities and indoor heated pool, but please be considerate so as not to disturb other customers.

When taking photographs for distribution purposes, please be sure to contact the front desk in advance and obtain permission at all locations.