FAQ

Check-in is at 15:00 and check-out is at 10:00.

The last check-in time is 18:00, except for some plans such as rooms without meals. If your arrival time is after 6pm, please contact the hotel.

If you let us know in advance, we will keep it for you. We apologize for the inconvenience, but please be sure to include the date of your stay and the name of the person making the reservation.
If you would like to send your luggage to your home after using the service, you can send it via Yu-Pack for a fee from the hotel shop.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.

Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
Please note that we are unable to accept parcels by cash on delivery or cash on delivery.

Pets are not allowed at our hotel. Please note.

If a guest under the age of majority stipulated in Article 4 of the Civil Code is using the hotel alone or with a group of guests under the age of majority, the hotel will contact the guardian (person with parental authority) for confirmation. We may ask you to take a refund.

The maximum number of nights you can stay with a single reservation is 6 nights.

There is a safe in the room.
Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.

There is a curfew at 23:00. If you will be returning after curfew, please notify the front desk in advance.

Yukata are available at the front desk.

・Reservation via the Internet
You can make reservations at the hotel of your choice on the hotel website from the first day of the month six months prior to your date of use.

・Reservations by phone etc.
Reservations can be made by calling the hotel of your choice from the first day of the month six months prior to the date of use.
Please note that for reservations made on the first day of the month, reception hours will be from 8:30 am.

*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.

(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.

In addition to cash payments, credit cards such as JCB, AMEX, DISCOVER, Diners, VISA, MasterCard, J-Debit, and UnionPay can be used.
Gift certificates can be used as JCB gift cards or JTB nice gifts.
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments (other than PayPay), and barcode payments cannot be used.

If your desired date is fully booked, we will put you on a waiting list, but we will contact you only if a cancellation occurs.
Please contact the hotel for details.

Please contact the hotel.
If you have made a reservation on this website, you can check the reservation details from "Confirm Reservation Details" using the "email address" and "reservation number" at the time of reservation, and change the number of guests ( (reduction only) and cancellation are possible.

We will charge a cancellation fee as shown below.

The day before: 20%, On the day: 80%, No-show: 100%
*% is the ratio of the penalty fee to the basic accommodation fee.

Reservations made through travel agencies and other companies' accommodation reservation sites are subject to their respective cancellation policies.

We accept same-day reservations, but the plans available are limited, so please contact the hotel.

Possible causes are:

Your email software is set to only accept emails in a specific format, such as not accepting HTML emails.

Your browser or security software has settings that prevent it from accepting HTML emails.

Character code (encode) is not set to "Automatic selection".

If this is the cause, the display may be improved by changing the settings of your email software, security software, password, etc.

The following email addresses may not be able to receive confirmation emails from this site, so we have set them up so that they cannot be registered.
When registering, please use an email address that does not fit into the format below.

".xxx@xxx.ne.jp" Starting with a dot (.)

"xxx.@xxx.ne.jp" A dot (.) immediately before or after the at sign (@)

"xx..x@xxx.ne.jp" Consecutive dots (.) before the at sign (@)

"xx(x)@xxx.ne.jp" Items that contain invalid characters (space ( ) <>, ; : \ ' [ ], etc.)

The website confirmation email will be an automatic reply to the email address you registered.
If you do not receive the email after a while, it may be due to the following reasons: 1) The email address you registered is incorrect, 2) Your mailbox is full, or 3) You have set up your email to refuse to receive it (such as anti-spam measures). Please check if possible.
Please note that the website confirmation email cannot be resent.

*For mobile email addresses, you must specify the domain so that you can receive emails from "kamenoi-oarai@mystays.com".
*If the registered address is "yahoo.co.jp" or "ybb.co.jp", you may not be able to receive the email if "Reject spoofed email" is checked in the email reception settings.

At our hotel, we are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely.
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.

Notes on “allergy-friendly menu”

• 1. Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to meet all requests.

• 2. All the food served at our hotel is prepared in the same kitchen, so there is a possibility that trace amounts of allergens may be mixed in during the cooking process.
  Please note that this response does not guarantee complete removal of allergy-causing substances.

• 3． We do not support menus provided in buffet style.

• 4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.

• 5. Please note that we cannot respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.

When using the service, please check the above information and make your final decision.

To prevent food poisoning, we do not allow food to be brought into the Food venue.

Please contact the hotel for breakfast reservations.

■ Breakfast from 7:00 to 9:00
■ Dinner from 17:30 to 21:00 (LO 20:00)

Food will be served at the restaurant or banquet hall (charges apply).
Food cannot be prepared in your room.

Bath towels are not provided in the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.

Customers with tattoos are not allowed to use the public bath.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.

The large public bath has one indoor bath and one open-air bath.
Body soap, shampoo, and conditioner are provided as amenities, and a hair dryer is installed in the changing room.
In addition to the large public bath, we also have a private bath available.

The indoor bath in the large public bath is semi-natural Komaki Hot springs.
The open-air bath is a cold sodium chloride mineral spring (Oarai Hot springs, Yuuriyu).
The private bath is a quasi-natural Komeishi Hot springs.

The public bath is open from 10:30 to 24:00 and from 5:00 to 9:00.
*You cannot use the public bath from 9:00 to 10:30 as it is cleaning time.

There is a private bath available.
Reservations are accepted only for guests staying at the hotel. The fee is 3,000 yen per hour.

There are 2 Special Japanese-Western-Style Room (with bath) Special Japanese-Western-Style Room With Open-Air Bath (Non-Smoking), and 1 special Western-style room with an open-air bath.

The men's and women's public baths will not be replaced.

There is no sauna.

There is an open-air bath.

Wi-Fi is available throughout the building.
Please note that Wi-Fi may be difficult to access in some parts of the building.

Please note that in accordance with Article 24 of the Pharmaceutical Machinery Act (formerly known as the Pharmaceutical Affairs Act), we do not provide pharmaceuticals.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.

There is a shop selling local specialties, souvenirs, drinks, sweets, and more.
Please feel free to ask the staff about recommended souvenirs.
Please check the hotel's" Facility information" page for business hours.

The entire building is non-smoking.
Please note that there is a smoking corner within the building.

There is a coin laundry. (Paid)

A massage machine is available. (Paid)

The recreational facilities within the facility are as follows.
*Use may be restricted or canceled due to infectious disease prevention measures.

■ Table tennis (1 table) Usage time: 15:00-22:00 Usage fee: 500 yen for 30 minutes
■ Vending machines sell soft drinks (2nd floor, 1st floor, B1 floor) and alcohol (3rd floor, B1 floor).

Free parking is available. (100 units, no reservation required)
Please contact us in advance if you wish to use the service with a large vehicle.

There is no tea room.

For children of elementary school age and older, yukata and bedding will be provided if you use the one-night, half-board Staying plan.
In addition, if you are a preschooler or infant and need yukata and bedding, we will provide them for a fee, so please let us know when making your reservation.

For infants and toddlers, you may bring in baby food.
If you need something heated, please feel free to ask at the front desk or restaurant.

Please check the hotel's Staying plan page or contact the hotel.

We have rental goods for children. Please contact the hotel for details.

Bedding for preschoolers and infants is available for 1,100 yen and yukata for 220 yen.

We have rooms that are wheelchair accessible. We have also installed handrails in hallways and removed steps in the bathrooms.
For more information, please check the "Barrier-free page" or contact the hotel.

We have some available for loan, but please note that the number is limited.
Also, the number of machines available varies by hotel, so please contact the hotel for details.

For the convenience of wheelchair users, we have toilets equipped with handrails and an emergency call system on the floor where the reception or restaurant is located.

We have an elevator installed.
In order to accommodate wheelchair users, some elevators are equipped with lower control panels, Braille displays, and voice guidance.

Please see" Sightseeing information "for the main tourist attractions in the area. We also offer discount tickets for some nearby tourist facilities.

The following is a list of major golf courses in the area.
■ Oarai Golf Club: Ibaraki Higashi-Ibaraki-gun Oarai Town 8231-1 2.4km from our hotel, 6 minutes by car
Pacific Club Oarai Sherwood Course: Ibaraki Higashi-Ibaraki-gun Oarai 3137 Narita-cho, 10.2km from our hotel, 17 minutes by car

We will guide you to the nearest convenience store.
■ 7-Eleven Oarai store Approximately 700m from our hotel, 9 minutes walk

We will guide you to the main hospitals in the area.
■ Oarai Kaigan Hospital Approximately 5km from our hotel, 12 minutes by car
■ Mito Central Hospital Approximately 10.7km from our hotel, 20 minutes by car

We apologize, but there is no ATM in the building.
We will guide you to nearby financial institutions.
■ Iwaimachi Post Office Approximately 700m from our hotel, 9 minutes walk

■ Aqua World Ibaraki Oarai Aquarium Approximately 1.2km from our hotel, 5 minutes by car
Kanefuku Mentai Park Oarai About 4.2km from our hotel, 9 minutes by car
Oarai Sun Beach Beach About 5.4km from our hotel, 12 minutes by car
Kunitachi Seaside Park Approximately 11 km from our hotel, 20 minutes by car.

As of Sunday, May 7, 2023, we will be closed for day trip bathing.

If you have forgotten something, please contact the hotel.
Please also note that we may ask you to confirm your identity when handing over your lost item.

Please contact the front desk to arrange a taxi.

Please ask the staff at the store.

Please note that we do not exchange foreign currencies.

We do not arrange rental cars.
We apologize for the inconvenience, but please make your own arrangements.

If you would like to borrow a mobile phone charger, please ask at the front desk.
Please note that some models may not be compatible.