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Weekday Kameguri Pair Pass Frequently Asked Questions

■About the "Weekday Kameguri Pair PASS"

Q

A

What is the Weekday Kameguri Pair Pass?

 

When you purchase this pass, you can stay up to four nights as a pair at your choice of Kamenoi Hotel between Monday, January 6th and Wednesday, March 19th, 2025. Each of the four nights must be at a different hotel.

 

Are there any blackout dates or hotels that are excluded from using the PASS?

 

Not available on days before holidays. Some hotels require an additional fee at the time of stay. All four nights must be spent at different hotels.

 

Where can I buy it

 

this page.You can purchase it from the dedicated form on

 

When does the sale period start and end?

 

The sale will be limited to five days, from 10:00 on Thursday, December 12, 2024 to 17:00 on Monday, December 16. However, sales will end as soon as the limited number (100) is reached.

 

Where can I pay?

 

Once you have made a purchase (application), you will receive an email with payment instructions, so please make your credit card payment via the URL provided.

 

Can anyone purchase?

 

Only KAMENOI HOTEL MEMBERS members can purchase tickets. Those who are not members can also purchase tickets by becoming a new member.

 

I am not a member. I would like to join when I purchase my PASS, but how do I join KAMENOI HOTEL MEMBERS and purchase my PASS?

 

 

register for KAMENOI HOTEL MEMBERS here. After completing the registration process, you can purchase a PASS.You can

 

 

I am a non-member traveling companion, but I do not want to join KAMENOI HOTEL MEMBERS.

 

If you are not a member, your stay will not be covered by the PASS and you will need to rebook a regular Staying plan.

 

Can I purchase under a corporate name?

 

Limited to personal purchases.

 

Are there any age restrictions for purchasing?

 

Minors are not permitted to purchase this item.

 

How many tickets can one person purchase?

 

Purchases are limited to one per person.

 

What credit cards can I use to make a purchase?

 

VISA, MasterCard, JCB, American Express, and Diners Club are accepted.

 

Where can I get my PASS?

 

It will be mailed to the address you provided at the time of purchase.

 

Can I get a refund?

 

Once payment has been made, it cannot be refunded for any reason.

 

Can multiple people purchase together?

 

The ticket will be registered to the name of one person declared at the time of purchase.

 

Will KAMENOI HOTEL MEMBERS points be awarded for the PASS purchase?

 

Points will not be awarded at the time of purchase, but will be awarded at the time of use (staying).

 

Can I use my KAMENOI HOTEL MEMBERS points to purchase a PASS?

 

No. You will be required to pay the full amount by credit card.

 

 

■ Accommodation

Q

A

Which hotel can I stay at?

The PASS can be used at all Kamenoi Hotel facilities. However, some hotels may be closed (and the PASS unavailable) without notice due to the season, weather, construction, or other reasons.

Where can I make a reservation?

 

Reservations using the PASS can only be made through the designated page on the Kamenoi Hotel official website. Details on how to make a reservation will be sent to you separately when your PASS is mailed to you.

 

When can I make a reservation?

 

Once you receive your Weekday Kameguri Pair Pass, you can make a reservation.

 

Which plan should I book?

 

We will prepare a special plan for the weekday Kameguri Pair PASS, so please make your reservation for this plan.

 

What is the usage period?

 

This offer is available Sunday through Friday only from Monday, January 6th, 2025 until check-in on Wednesday, March 19th, 2025 (excluding Sunday, January 12th and Sunday, February 23rd).

 

Please tell me which days of the week you can stay

 

Available Sunday through Friday only (excluding Sunday, January 12th and Sunday, February 23rd).

 

If the hotel I want is fully booked on the date I want, can I reserve a hotel I've stayed at in the past?

 

You may not stay at the same hotel more than twice(up to a maximum of four stays must be at different hotels).

 

Can I stay multiple nights?

 

Consecutive nights at the same hotel are not permitted.

 

Can I make a reservation by phone?

 

We do not accept reservations over the phone.

Reservations can only be made via the designated page on the official Kamenoi Hotel website.

 

Can I pay extra to reserve a higher-class Guest rooms /plan?

 

Guest rooms and plan upgrades are not available.

 

Can I make a reservation for 3 or more people if I pay an additional fee?

 

If more than two people are staying, the PASS will not be used Staying planwe ask that you make a separate reservation for a regular accommodation plan.

 

Can I stay overnight on the day before a holiday if I pay an additional fee?

 

We are unable to accept your request.

 

Can children stay with me?

 

This pass is limited to two people and cannot be used by more than two people, regardless of age.

 

Do I have to have the same companion every time?

 

The person accompanying you may be different each time, but they must be a KAMENOI HOTEL MEMBERS member. You can join on the day of your stay.

 

Do accompanying persons have to be members?

 

You must be a KAMENOI HOTEL MEMBERS member. You can join on the day.

 

Can someone other than the registered person stay alone?

 

Please refrain from using the pass by anyone other than the passholder. The passholder must be staying at the hotel.

 

Can I use a bath pack?

 

No. Use of the PASS is limited to the exclusive plan designated by the hotel.

 

Can I use the JR/Airplane package?

 

No. Use of the PASS is limited to the exclusive plan designated by the hotel.

 

Can I use it for a day trip?

 

No. Use of the PASS is limited to the exclusive plan designated by the hotel.

 

Are pets allowed?

 

No. This offer is only available to Guest rooms.

 

Can one person stay?

 

No. If there are less than two people staying, the PASS will not be used and the regular Staying plan will apply.

 

Can I cancel after booking?

 

Cancellation fees will be charged from 3 days before the day of use, so you will be charged the cancellation fee based on the regular plan price. If you do not show up, you will be charged the regular plan price as a cancellation fee. It will not be counted as a PASS usage.

 

Can I change my already booked stay to a PASS reservation?

 

You will need to cancel your reservation and make a new reservation after purchasing a PASS.

 

 

■ When using PASS

Q

A

What to bring during your stay

 

In addition to your pass, please be sure to bring your KAMENOI HOTEL MEMBERS card and a document that can verify your identity. Please note that if we are unable to verify your identity, the regular Staying plan fee will apply.

 

If I purchase a pass, will I not have to pay any fees at the hotel?

 

Any Staying plan that you add to your stay, such as food, drinks, activities, shopping, etc., will be billed at the hotel. Some hotels may require additional charges depending on the category.

 

Can I add extra Food or drinks?

 

Yes, you can add more, and the extra charge will be paid at check-out.

 

Can I earn points as a KAMENOI HOTEL MEMBERS member?

 

Points are eligible for KAMENOI HOTEL MEMBERS membership.

 

Are the benefits of being a KAMENOI HOTEL MEMBERS applicable?

 

Yes, you can. For details, please see this page.

 

How do I join KAMENOI HOTEL MEMBERS?

 

Please fill out the necessary information on the designated form at any Kamenoi Hotel nationwide and hand it to the hotel staff. You will be given a card with your membership number.
You can register online on this page.

 

Can my companion stay at the hotel even if they are not a member?

 

Your companion must also be a KAMENOI HOTEL MEMBERS member. You can join on the day.

 

 

Regarding accommodation

Q

A

I was only able to stay for 3 nights, can I get a refund for the 1st night?

 

The remaining night will not be refunded. All payments made are non-refundable for any reason.

 

I would like to give a PASS as a gift. If the purchaser is a member, can I give it to a non-member?

 

The transferee must also be a KAMENOI HOTEL MEMBERS member. Please join by the time of purchase.

 

I would like to transfer the card to someone else during use. Can I change the name?

 

Passes are non-transferable after purchase.

 

If I lose my PASS, can I have it reissued?

 

We cannot reissue these tickets, so please keep them in a safe place.

 

Can foreigners purchase this product?

 

You can purchase tickets, but you must be a KAMENOI HOTEL MEMBERS member.

 

Can I get a receipt?

 

After completing your credit card payment, please reply to the email we will send you and let us know if you would like a receipt. We will prepare it and send it to you by mail.