![[Official] KAMENOI HOTEL KUSATSU RESORT](/kusatsuresort/common/img/logo/jpn_basic.svg){kind=logo}
FAQ
About reservations
- ●インターネットによるご予約
- ご利用日の6か月前の月の初日から、亀の井ホテルWebサイトでご希望のホテルへご予約いただけます。
- ●お電話等によるご予約
- ご利用日の6か月前の月の初日から、ご希望のホテルへお電話等によりご予約いただけます。
なお、月の初日のご予約に限り、受付時間を8時30分からとさせていただきます。
※お電話等：電話、郵便、ホテルのフロントにおける直接申込
(例) 11月10日のご宿泊予約の場合のご予約開始日は「5月1日」になります。
About accommodation
It is as follows.
- Child A: Elementary school student 70% of adult price Food and bedding included
- Child B: 3 to 6 years old (preschoolers) 50% of adult price Food and bedding included
- Child D: 0 to 2 years old facility usage fee: 1,650 yen No Food or bedding (sharing bed)
ご予約のお取消しやご人数変更の場合は以下のキャンセル料金が発生いたします。
- <Standard plan>
-
No-show without notice : 100% of accommodation fee Departure day : 80% of accommodation fee 3 days to 1 day before : 50% of accommodation fee 10 to 4 days before : 20% of accommodation fee
- <Round-trip direct bus plan>
-
No-show without notice : 100% of accommodation fee Departure day : 100% of accommodation fee Arrival day : 40% of accommodation fee 3 days to 1 day before ：30% of accommodation fee 10 to 4 days before : 20% of accommodation fee
旅行会社や各宿泊予約サイトからご予約の際は、規定のキャンセルポリシーに準じてキャンセル料金が発生いたします。
We look forward to your arrival safely.
The check-in procedure itself will be accepted from 12:30. We can also store your luggage, so please let us know. Please note that check-out payments are accepted from 7 o'clock. The front desk is expected to be crowded when you check out, so we recommend paying early.
Yes. Please contact our hotel in advance and write the date of your stay and the reservation name in the item name section.
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments other than PayPay, and barcode payments cannot be used.
事前決済にて旅行代理店や宿泊予約サイト等でご予約された場合、原則として当該代理店等が領収書を発行するため、ホテルより請求書・領収書（インボイス）を発行することはできません。
日本国内の適格請求書・領収書（インボイス）に対応した領収書が必要な方は、アイコニア・ホスピタリティ公式サイトよりご予約いただきますようお願いいたします。
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About Food
Both dinner and breakfast menus include a list of the seven major allergens.
[9 Major Allergens] Wheat, eggs, milk, shrimp, crab, buckwheat, peanuts, walnuts, cashews (*Please note that allergen ingredients are handled in the same kitchen.)
We also have dedicated staff who can assist you with any questions you may have regarding food allergies or other dietary concerns, so please feel free to contact us.
About Hot springs and public baths
*For day trip bathers, bath towels and face towels are sold for an additional fee.