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FAQ
About reservations
- ●Reservation via the Internet
- You can make a reservation for your desired hotel on KAMENOI HOTEL website from the first day of the month six months prior to your date of use.
- ●Reservations by telephone etc.
- You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.
About accommodation
It is as follows.
- Child A: Elementary school student 70% of adult price Food and bedding included
- Child B: 3 to 6 years old (preschoolers) 50% of adult price Food and bedding included
- Child D: 0 to 2 years old facility usage fee: 1,650 yen No Food or bedding (sharing bed)
If you cancel your reservation or change the number of people, the following cancellation fees will apply.
- <Standard plan>
-
No-show without notice : 100% of accommodation fee On the day : 80% of accommodation fee 3 days to 1 day before : 50% of accommodation fee 10 to 4 days before : 20% of accommodation fee
- <Round-trip direct bus plan>
-
No-show without notice : 100% of accommodation fee On the day : 100% of accommodation fee The day before : 40% of accommodation fee 3 days to 1 day before ：30% of accommodation fee 10 to 4 days before : 20% of accommodation fee
When making a reservation through a travel agency or a hotel reservation site, a cancellation fee will be charged in accordance with the prescribed cancellation policy.
We look forward to your arrival safely.
The check-in procedure itself will be accepted from 12:30. We can also store your luggage, so please let us know. Please note that check-out payments are accepted from 7 o'clock. The front desk is expected to be crowded when you check out, so we recommend paying early.
Yes. Please contact our hotel in advance and write the date of your stay and the reservation name in the item name section.
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments other than PayPay, and barcode payments cannot be used.
If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that complies with Japanese domestic billing standards, please make your reservation through the Iconia Hospitality official website.
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About Food
The seven major allergens are listed on the menu tags for both dinner and breakfast.
[7 Major Allergens] Wheat, eggs, milk, shrimp, crab, buckwheat, peanuts (*However, please note that allergen ingredients are handled in the same kitchen.)
We also have dedicated staff who will be happy to answer any questions you may have regarding food allergies or other food issues, so please feel free to contact us.
About Hot springs and public baths
*For day trip bathers, bath towels and face towels are sold for an additional fee.