![[Official] KAMENOI HOTEL IZUKOGEN](/izukougen/common/img/logo/jpn_basic.svg){kind=logo}
FAQ
About reservations
- ●インターネットによるご予約
- ご利用日の6か月前の月の初日から、亀の井ホテルWebサイトでご希望のホテルへご予約いただけます。
- ●お電話等によるご予約
- ご利用日の6か月前の月の初日から、ご希望のホテルへお電話等によりご予約いただけます。
なお、月の初日のご予約に限り、受付時間を8時30分からとさせていただきます。
※お電話等：電話、郵便、ホテルのフロントにおける直接申込
(例) 11月10日のご宿泊予約の場合のご予約開始日は「5月1日」になります。
ご予約のお取消しやご人数変更の場合は以下のキャンセル料金が発生いたします。
不泊：ご宿泊基本料金の100％
当日：ご宿泊基本料金の80％
3日前～1日前：ご宿泊基本料金の50％
10日前～4日前：ご宿泊基本料金の20％
旅行会社や各宿泊予約サイトからご予約の際は、規定のキャンセルポリシーに準じてキャンセル料金が発生いたします。
About accommodation
Customers coming from Tokyo can take the Odoriko limited express train to Izukogen Station, which is convenient as there are no transfers required.
Izukogen Station → KAMENOI HOTEL Izukogen
Departures at 14:30, 15:00, 15:30, and 16:20
3 shipments
KAMENOI HOTEL IZUKOGEN → Izukogen Station
Departing at 9:30, 10:20, and 11:20
is in operation.
* The listed operating hours are current service status. Due to timetable revisions, shuttle times may be changed without prior notice, so please check again before departure.
- Premium Twin, Premium Terrace Twin, Premium Luxury Suite, Premium Suite, and Premium Deluxe Suite come with an open-air hot spring bath.
- Universal rooms have a unit bath. (Not Hot springs)
- Superior Twin Room, Superior Triple Room 【33 ㎡ 】, and Japanese-style room 8 Tatami do not have a bath.
* Superior Twin Room and Superior Triple Room 【33 ㎡ 】have a shower room.
Amenities provided in each room include toothbrushes, razors, hairbrushes, hair ties, cotton pads, and cotton swabs.
Superior Twin Room and Superior Triple Room 【33 ㎡ 】come with shampoo, conditioner and body soap.
In the premium rooms with open-air hot spring baths and Suite, shampoo, conditioner, body soap, makeup remover, face wash, lotion, milky lotion, and for men, face care wash, face care lotion, and scalp care lotion are provided.
事前決済にて旅行代理店や宿泊予約サイト等でご予約された場合、原則として当該代理店等が領収書を発行するため、ホテルより請求書・領収書（インボイス）を発行することはできません。
日本国内の適格請求書・領収書（インボイス）に対応した領収書が必要な方は、アイコニア・ホスピタリティ公式サイトよりご予約いただきますようお願いいたします。
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About Food
We do not accept homemade baby food.