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FAQ
About reservations
- ●インターネットによるご予約
- ご利用日の6か月前の月の初日から、亀の井ホテルWebサイトでご希望のホテルへご予約いただけます。
- ●お電話等によるご予約
- ご利用日の6か月前の月の初日から、ご希望のホテルへお電話等によりご予約いただけます。
なお、月の初日のご予約に限り、受付時間を8時30分からとさせていただきます。
※お電話等：電話、郵便、ホテルのフロントにおける直接申込
(例) 11月10日のご宿泊予約の場合のご予約開始日は「5月1日」になります。
ご予約のお取消しやご人数変更の場合は以下のキャンセル料金が発生いたします。
不泊：ご宿泊基本料金の100％
当日：ご宿泊基本料金の80％
3日前～1日前：ご宿泊基本料金の50％
10日前～4日前：ご宿泊基本料金の20％
旅行会社や各宿泊予約サイトからご予約の際は、規定のキャンセルポリシーに準じてキャンセル料金が発生いたします。
About accommodation
*If your plan has different check-in and check-out times, the plan time will take priority.
Additionally, we will store checked-in guests' luggage in their rooms upon request.
We also have a wired LAN, so you can use it even if you have a PC without wireless LAN connectivity.
事前決済にて旅行代理店や宿泊予約サイト等でご予約された場合、原則として当該代理店等が領収書を発行するため、ホテルより請求書・領収書（インボイス）を発行することはできません。
日本国内の適格請求書・領収書（インボイス）に対応した領収書が必要な方は、アイコニア・ホスピタリティ公式サイトよりご予約いただきますようお願いいたします。
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About Food
We are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely.
We can provide allergy-friendly menus for some of our menus upon request.
●Notes on “allergy-friendly menu”●
- Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to accommodate all requests.
- The dishes served at KAMENOI HOTEL are handled by a wide variety of ingredients in the kitchen and restaurant, so trace contamination is unavoidable. Please note that this measure does not guarantee the complete elimination of allergens.
- We do not support menus provided in buffet style.
- For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
- Please note that we cannot respond on the same day. Also, please refrain from requests based on likes and dislikes.
- When using the service, please check the above information and make your final decision.
(We have one room available for reservation as a private room for groups of 10 to 20 people.)
About Hot springs and open-air baths
About in-house facilities
About banquets and meetings
About Access
About Sightseeing information
For more information, please see the sightseeing/surroundings information page.
Other
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments (other than PayPay), and barcode payments cannot be used.