![[Official] KAMENOI HOTEL BEPPU](/beppu/common/img/logo/jpn_basic.svg){kind=logo}
Q&A
FAQ
About reservations
How do I reserve accommodation at Kamenoi Hotel?
- ●Reservation via the Internet
- You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months prior to your date of use.
- ●Reservations by telephone etc.
- You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.
About accommodation
When is the check-in and check-out times?
Check-in starts at 15:00. Please check out by 11:00.
*If your plan has different check-in and check-out times, the plan time will take priority.
*If your plan has different check-in and check-out times, the plan time will take priority.
Can I check in early?
Please contact us in advance. A separate fee will be charged.
Can I extend my check-out time?
Please contact us in advance. A separate fee will be charged.
Can you store my luggage before check-in or after check-out?
All items will be kept at the front desk.
Additionally, we will store checked-in guests' luggage in their rooms upon request.
Additionally, we will store checked-in guests' luggage in their rooms upon request.
Is there a curfew?
There is no curfew.
Can I use the internet in Guest rooms?
Wireless LAN is available in all Guest rooms.
We also have a wired LAN, so you can use it even if you have a PC without wireless LAN connectivity.
We also have a wired LAN, so you can use it even if you have a PC without wireless LAN connectivity.
Will invoices/receipts be issued for accommodations paid in advance?
If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.
About Food
Do you have a children's menu?
Children's menus are available at each restaurant. You can choose your favorite buffet restaurant.
I have a food allergy, can you accommodate me?
We are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely.
We can provide allergy-friendly menus for some of our menus upon request.
●Notes on “allergy-friendly menu”●
- Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to accommodate all requests.
- All the dishes served at Kamenoi Hotel are prepared in the same kitchen, so there is a possibility that trace amounts of allergy-causing substances may be mixed in during the cooking process. Please note that this response does not guarantee complete removal of allergy-causing substances.
- We do not support menus provided in buffet style.
- For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
- Please note that we cannot respond on the same day. Also, please refrain from requests based on likes and dislikes.
- When using the service, please check the above information and make your final decision.
Does the restaurant have private rooms?
There are no private rooms at each restaurant. There is a tatami room on the 1st floor Kumahachi Tei.
(We have one room available for reservation as a private room for groups of 10 to 20 people.)
(We have one room available for reservation as a private room for groups of 10 to 20 people.)
Is smoking prohibited in the restaurant?
Smoking is completely prohibited.
About Hot springs and open-air baths
From what time can I take a bath?
Business hours are 6:00-24:00. Please see Hot springs and open-air baths page for more details.
About in-house facilities
Can I use wireless LAN?
Available throughout the building.
About banquets and meetings
How many people are you hosting a banquet for?
We accept reservations for groups of 10 or more.
About Access
Is there a parking lot?
A multi-story parking lot with a capacity of 300 cars is available free of charge.
About Sightseeing information
Are there any leisure facilities that the family can enjoy?
There are many sightseeing spots such as the aquarium "Umitamago", Takasakiyama Natural Zoo, Jojima Kogen Park, and Sanrio Character Park Harmony Land.
For more information, please see the sightseeing/surroundings information page.
For more information, please see the sightseeing/surroundings information page.
Other
Can I use credit card?
Acceptable credit cards are JCB, AMEX, DISCOVER, Diners, VISA, MasterCard, J-Debit, and UnionPay.
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments (other than PayPay), and barcode payments cannot be used.
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments (other than PayPay), and barcode payments cannot be used.
Can I send my luggage by courier from the hotel?
Yes, we can send it to you.
Is there a convenience store nearby?
There is a Lawson across the street.