FAQ

yes. At our hotel, we also charge 1,500 yen (1,650 yen including tax) for children between 0 and 2 years old.

In addition, our hotel sets prices based on the age of the child, regardless of whether Food and bedding are included.

The child fare classification is as follows.

Child A: Elementary school student 70% of adult price Food and bedding included

Child B: 3 to 6 years old (preschoolers) 50% of adult price Food and bedding included

Child D: 0 to 2 years old Facility usage fee: 1,650 yen No Food or bedding (extra bed)

ご予約のお取消しやご人数変更の場合は以下のキャンセル料金が発生いたします。

不泊：ご宿泊基本料金の100％

当日：ご宿泊基本料金の80％

3日前～1日前：ご宿泊基本料金の50％

10日前～4日前：ご宿泊基本料金の20％

旅行会社や各宿泊予約サイトからご予約の際は、規定のキャンセルポリシーに準じてキャンセル料金が発生いたします。

yes. We look forward to your arrival.

However, there are restrictions on Food times. In addition, if you will be arriving later than the declared time, please contact us.

Contact information Hotel representative: +81-186-33-2011

We look forward to your arrival safely.

Check-in (entering the room) is at 3:00 PM, and check-out is at 10:00 AM.

Please note that this may vary depending on the plan.

You can also store your luggage before check-in and after check-out. Please ask the front staff.

You can bring it into your room.

There are also shops and vending machines inside the hotel, so please use them.

In addition to cash payments, credit cards such as JCB, AMEX, DISCOVER, Diners, VISA, MasterCard, J-Debit, and UnionPay can be used.

JCB gift cards can be used as gift certificates.

PayPay can be used for QR code payment.

Please note that electronic money, QR code payments (other than PayPay), and barcode payments cannot be used.

At our hotel, we are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely.

We are able to provide allergy-friendly menus for some of our menus upon request.

Please contact the inn when making your reservation.

Note on the "Allergy-Friendly Menu

1 It is possible to change the menu to a menu that does not use individual ingredients, but it is difficult to remove ingredients contained in seasonings, and we may not be able to meet all requests.

2. As our kitchen and restaurant handle a wide variety of ingredients, trace amounts of contamination are unavoidable when preparing the food and other dishes we serve.

Please note that this response does not guarantee complete removal of allergy-causing substances.

3. For dishes served buffet-style, allergens are indicated on the menu card or in the allergen list; we do not offer individual allergen-free meals.

4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.

5 Please note that we are unable to respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.

When using the service, please check the above information and make your final decision.

Although our hotel is not completely barrier-free, you can move from your room to the lobby and restaurant without any steps. [Excluding some]

We also have wheelchairs available to rent for use within the facility. (Advance reservation required)

When using a public space with steps, our staff will do their best to help you move.

There is a smoking corner within the building.

Permission is granted for private and non-commercial purposes only.

When taking videos or photos, please be careful not to cause a nuisance to other customers such as reflections. Please note that the museum cannot be held responsible for any trouble or damage caused by posting videos etc. on various media.

Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.

In addition, prior consent from the museum is required when photographing or conducting interviews for commercial or commercial purposes.

Please contact hotel public relations.