![[Official] KAMENOI HOTEL AKITA YUZE](/akitayuze/common/img/logo/jpn_basic.svg){kind=logo}
FAQ
- About reservations
- About accommodation
- About Food
- About Hot springs and public baths
- About in-house facilities
- others
About reservations
- ●インターネットによるご予約
- ご利用日の6か月前の月の初日から、亀の井ホテルWebサイトでご希望のホテルへご予約いただけます。
- ●お電話等によるご予約
- ご利用日の6か月前の月の初日から、ご希望のホテルへお電話等によりご予約いただけます。
なお、月の初日のご予約に限り、受付時間を8時30分からとさせていただきます。
※お電話等：電話、郵便、ホテルのフロントにおける直接申込
(例) 11月10日のご宿泊予約の場合のご予約開始日は「5月1日」になります。
About accommodation
yes. At our hotel, we also charge 1,500 yen (1,650 yen including tax) for children between 0 and 2 years old.
In addition, our hotel sets prices based on the age of the child, regardless of whether Food and bedding are included.
The child fare classification is as follows.
Child A: Elementary school student 70% of adult price Food and bedding included
Child B: 3 to 6 years old (preschoolers) 50% of adult price Food and bedding included
Child D: 0 to 2 years old Facility usage fee: 1,650 yen No Food or bedding (extra bed)
ご予約のお取消しやご人数変更の場合は以下のキャンセル料金が発生いたします。
不泊：ご宿泊基本料金の100％
当日：ご宿泊基本料金の80％
3日前～1日前：ご宿泊基本料金の50％
10日前～4日前：ご宿泊基本料金の20％
旅行会社や各宿泊予約サイトからご予約の際は、規定のキャンセルポリシーに準じてキャンセル料金が発生いたします。
yes. We look forward to your arrival.
However, there are restrictions on Food times. In addition, if you will be arriving later than the declared time, please contact us.
Contact information Hotel representative: +81-186-33-2011
We look forward to your arrival safely.
Check-in (entering the room) is at 3:00 PM, and check-out is at 10:00 AM.
Please note that this may vary depending on the plan.
You can also store your luggage before check-in and after check-out. Please ask the front staff.
You can bring it into your room.
There are also shops and vending machines inside the hotel, so please use them.
Our hotel does not have facilities that allow pets.
Yes. We provide face and bath towels.
All rooms in our hotel are non-smoking.
A pot is available in all rooms. The microwave is located on the first floor, so please ask the staff.
We are sorry. We do not have it available at our hotel.
There is a safe in the room. Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
There is a curfew at 23:00. If you will be returning after curfew, please notify the front desk in advance.
In addition to cash payments, credit cards such as JCB, AMEX, DISCOVER, Diners, VISA, MasterCard, J-Debit, and UnionPay can be used.
JCB gift cards can be used as gift certificates.
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments (other than PayPay), and barcode payments cannot be used.
事前決済にて旅行代理店や宿泊予約サイト等でご予約された場合、原則として当該代理店等が領収書を発行するため、ホテルより請求書・領収書（インボイス）を発行することはできません。
日本国内の適格請求書・領収書（インボイス）に対応した領収書が必要な方は、アイコニア・ホスピタリティ公式サイトよりご予約いただきますようお願いいたします。
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About Food
At our hotel, we are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely.
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the inn when making your reservation.
Note on the "Allergy-Friendly Menu
1 It is possible to change the menu to a menu that does not use individual ingredients, but it is difficult to remove ingredients contained in seasonings, and we may not be able to meet all requests.
2. As our kitchen and restaurant handle a wide variety of ingredients, trace amounts of contamination are unavoidable when preparing the food and other dishes we serve.
Please note that this response does not guarantee complete removal of allergy-causing substances.
3. For dishes served buffet-style, allergens are indicated on the menu card or in the allergen list; we do not offer individual allergen-free meals.
4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
5 Please note that we are unable to respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
When using the service, please check the above information and make your final decision.
Please note that depending on the situation, we may not be able to comply with your request.
Baby chairs are available for children. Please ask the venue staff.
There are no restrooms in the restaurant, so please use the restrooms on each floor.
We ask for a lump sum payment at check-out. Please let us know if you have need a separate payment by room.
Due to strict food hygiene guidelines from the public health center, we ask that you refrain from taking food home.
About Hot springs and public baths
About in-house facilities
Please note that Wi-Fi may be difficult to access in some parts of the building.
Depending on the date, we may be flooded with reservations, so please make reservations as soon as possible upon arrival.
*Advance reservations are not accepted.
Although our hotel is not completely barrier-free, you can move from your room to the lobby and restaurant without any steps. [Excluding some]
We also have wheelchairs available to rent for use within the facility. (Advance reservation required)
When using a public space with steps, our staff will do their best to help you move.
I'm sorry. It is not available on the premises of our hotel. Thank you for your understanding.
There is a smoking corner within the building.
Other
Permission is granted for private and non-commercial purposes only.
When taking videos or photos, please be careful not to cause a nuisance to other customers such as reflections. Please note that the museum cannot be held responsible for any trouble or damage caused by posting videos etc. on various media.
Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.
In addition, prior consent from the museum is required when photographing or conducting interviews for commercial or commercial purposes.
Please contact hotel public relations.