![[Official] KAMENOI HOTEL TSUKUBASAN](/tsukubasan/common/img/logo/jpn_basic.svg){kind=logo}
Q&A
FAQ
- About accommodation
- About reservations
- About Food
- About Hot springs and public baths
- About in-house facilities
- others
About accommodation
When is the check-in and check-out times?
Check-in is from 15:00 to 18:00, check-out is 10:00.
(This may vary depending on Staying plan, so please check each Staying plan for details.)
(This may vary depending on Staying plan, so please check each Staying plan for details.)
What time is the last check-in time?
The last check-in time is 18:00, except for some plans such as rooms without meals.
If you will be arriving after 6pm, please contact the inn.
If you will be arriving after 6pm, please contact the inn.
Can I send my luggage in advance?
If you contact the inn you are using in advance, we will store your luggage for you. We apologize for the inconvenience, but please be sure to include the date of your stay and the name of the person making the reservation.
If you would like to have your luggage sent to your home after using the service, you can have it sent by ``Yamato TA-Q-BIN'' (cash on delivery) from the shop in the inn.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
If you would like to have your luggage sent to your home after using the service, you can have it sent by ``Yamato TA-Q-BIN'' (cash on delivery) from the shop in the inn.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
Is there a parking lot?
Free parking lot (65 spaces) is available.
How much is the accommodation fee for children?
It is as follows.
Child A: Elementary school student 70% of adult price Food and bedding included
Child B: 3 to 6 years old (preschoolers) 50% of adult price Food and bedding included
Child D: 0 to 2 years old Facility usage fee: 1,650 yen No Food or bedding (sleeping together with parents)
Child A: Elementary school student 70% of adult price Food and bedding included
Child B: 3 to 6 years old (preschoolers) 50% of adult price Food and bedding included
Child D: 0 to 2 years old Facility usage fee: 1,650 yen No Food or bedding (sleeping together with parents)
Can minors stay overnight?
Yes, it is possible, but in that case you will need parental consent.
Please fill out the consent form below and send it by mail, fax, or email at least 7 days before the start date of your stay.
TEL: +81-29-866-1111 / FAX: 029-866-0152 [Email] kamenoi-tsukubasan@mystays.com
Please fill out the consent form below and send it by mail, fax, or email at least 7 days before the start date of your stay.
TEL: +81-29-866-1111 / FAX: 029-866-0152 [Email] kamenoi-tsukubasan@mystays.com
How many days in advance will the cancellation fee be charged?
If you cancel your reservation or change the number of people, the following cancellation fees will apply.
No-show: 100% of basic accommodation fee
On the day: 80% of the basic accommodation fee
3 days to 1 day before: 50% of the basic accommodation fee
10 to 4 days before: 20% of the basic accommodation fee
When making a reservation through a travel agency or a hotel reservation site, a cancellation fee will be charged in accordance with the prescribed cancellation policy.
It looks like I'll be arriving late, is that okay?
yes. We look forward to your arrival. However, there are restrictions on Food times. In addition, if you will be arriving later than the declared time, please contact us.
We look forward to your arrival safely.
We look forward to your arrival safely.
Can I move around the facility wearing a yukata and slippers?
yes. Is possible. If you go outside, please wear your own footwear as it will be on a slope.
Can I bring my pet with me?
In April 2024, we will open rooms where you can stay with your dog.
Do you have yukata for children?
We have sizes for children of small size 70cm and large size 90cm.
Please tell me the size of the adult yukata.
We have sizes S ~160cm, M 160cm~, L 170cm~, and LL 180cm~.
Are there towels in the room?
Yes. If you require additional equipment, please contact the front desk.
I would like a non-smoking room.
All rooms in our hotel are non-smoking. There is a smoking area on the 3rd floor, so please use it.
Do you have an electric kettle or microwave to make milk?
All rooms are equipped with an electric kettle. Microwaves are available in the restaurant, so please ask the staff.
Do you have cribs, etc. available to rent?
I'm sorry. Our hotel does not have any.
Is there a place to store valuables?
There is a safe in the room. Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
What can I use to pay for my stay?
In addition to cash payments, credit cards such as VISA, JCB, AMEX, DISCOVER, Diners, MasterCard, J-Debit, and UnionPay are accepted.
Gift cards are not accepted.
PayPay can be used for QR code payment.
Please note that electronic money other than iD, QR code payment other than PayPay, and barcode payment cannot be used.
Gift cards are not accepted.
PayPay can be used for QR code payment.
Please note that electronic money other than iD, QR code payment other than PayPay, and barcode payment cannot be used.
I forgot my credit card PIN. Can I still use my credit card if I sign?
Starting in April 2025, personal identification using a PIN number will be mandatory for IC credit card payments. If you do not enter your PIN number, you will not be able to use your IC credit card.
If you have forgotten your PIN, please contact your credit card issuer.
*All customers who have a credit card with an IC chip will have a PIN number set.
In addition, you can use the service without entering your PIN in the following cases.
①NFC payment (touch payment) can be used up to a certain amount (maximum of 10,000 to 15,000 yen depending on the card company).
② Magnetic cards and cards issued overseas that do not require a PIN can be used by signing.
If you have forgotten your PIN, please contact your credit card issuer.
*All customers who have a credit card with an IC chip will have a PIN number set.
In addition, you can use the service without entering your PIN in the following cases.
①NFC payment (touch payment) can be used up to a certain amount (maximum of 10,000 to 15,000 yen depending on the card company).
② Magnetic cards and cards issued overseas that do not require a PIN can be used by signing.
Will invoices/receipts be issued for accommodations paid in advance?
If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.
Can I issue separate receipts?
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About reservations
How do I reserve accommodation at Kamenoi Hotel?
・Reservation via the Internet
You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months in advance of your date of use.
You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months in advance of your date of use.
・Reservations by phone
Reservations can be made by calling the hotel of your choice from the first day of the six months in advance of the date of use.
Please note that for reservations made on the first day of the month, reception hours will be from 8:30 am.
(Example) If you would like to make a reservation for accommodation on November 10th, the reservation start date will be May 1st.
Reservations can be made by calling the hotel of your choice from the first day of the six months in advance of the date of use.
Please note that for reservations made on the first day of the month, reception hours will be from 8:30 am.
(Example) If you would like to make a reservation for accommodation on November 10th, the reservation start date will be May 1st.
About Food
Can you accommodate allergies?
We are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely.
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the inn when making your reservation.
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the inn when making your reservation.
Notes on “allergy-friendly menu”
- 1.Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to accommodate all requests.
- 2. All the dishes served at our hotel are prepared in the same kitchen, so there is a possibility that trace amounts of allergy-causing substances may be mixed in during the cooking process. Please note that this response does not guarantee complete removal of allergy-causing substances.
- 3.We do not support menus in buffet style.
- 4.For customers who are concerned that the removal of allergy-causing substances cannot be guaranteed, we may have no choice but to refuse to serve Food, with customer safety as our top priority.
- 5.Please note that we are unable to respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
Can I reserve my seat?
Please note that depending on the situation, we may not be able to comply with your request.
Do you have chairs for children?
Baby chairs are available for children. Please ask the venue staff.
Do you have baby food?
We have baby food for babies of 5 months, 7 months, 9 months.
How should I pay?
We ask that you pay in full at the time of check-out. Please let us know if you would like to have a different room.
Is there someone who has a birthday?
Although it is a small gift, the hotel will give you a dessert plate as a gift. Please contact us in advance.
Is there a time limit?
To reduce congestion, we ask for your cooperation for 90 minutes.
I'd like to take some food home with me.
Due to strict food hygiene guidelines from the public health center, we ask that you refrain from eating.
Do you have lunch?
We are not open for lunch.
About Hot springs and public baths
Do you have towels?
Please bring towels and bath towels from your room.
*For day trip bathers, bath towels and face towels are sold for an additional fee.
*For day trip bathers, bath towels and face towels are sold for an additional fee.
Are there lockers that can be locked?
Lockers with keys are available in the changing room.
Is it possible to use Hot springs before check-in or after check-out?
I'm sorry. You cannot use the service before entering or leaving the hotel. Thank you for your understanding.
Until what age can children take a mixed bath?
In accordance with the hygiene management guidelines, we accept children up to 6 years old.
I have a tattoo, can I take a bath in Hot springs?
We apologize for the inconvenience, but we cannot accept guests with tattoos.
Can I take pictures at the bathhouse?
We apologize, but taking photos or videos inside the venue is prohibited.
About in-house facilities
Can I use the internet?
Wi-Fi is available throughout the building. Please note that Wi-Fi may be difficult to access in some parts of the building.
Can I have a meal in the room?
Please have meal at the restaurant or banquet hall (charges apply).
Is there a coin laundry?
We have one washing machine and one dryer on the 6th floor.
Is the facility wheelchair accessible? Is it okay to use a wheelchair?
When using the baths and restaurant, there are stairs (8 steps up to 21 steps). Our hotel is not completely barrier-free, so our staff will be happy to assist you if you experience any inconvenience in public spaces.
Can I have fireworks on the premises?
Sorry, please refrain from using it on our premises. Thank you for your understanding.
Can I smoke inside the building?
Smoking is prohibited throughout the building except for designated smoking areas. Please refrain from smoking in Guest rooms rooms, balconies, hallways, banquet rooms, etc.
Other
Is there a parking lot? Is there a parking fee?
There are approximately 65 free parking spaces on the premises. However, please note that this is an outdoor parking lot.
How can I Access nearby tourist facilities?
If you plan to use a route bus, please check in advance as the number of buses is limited. If you would like to take a taxi, please ask the hotel staff.
Are tire chains necessary in winter?
Due to the risk of freezing, we recommend carrying winter tires or chains.
Is there a convenience store nearby?
It is located approximately 10 minutes by car. We recommend that you stop by before coming.
Is it okay to take photos and videos inside the hotel?
Permission is granted for private and non-commercial purposes only. When taking videos or photos, please be careful not to cause a nuisance to other customers such as reflections. Please note that the hotel cannot be held responsible for any trouble or damage that may occur due to posting videos etc. on various media.
Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.
In addition, prior consent from the hotel is required when photographing or conducting interviews for commercial or commercial purposes. Please contact hotel public relations.
Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.
In addition, prior consent from the hotel is required when photographing or conducting interviews for commercial or commercial purposes. Please contact hotel public relations.
How much time does it take to get from the hotel to nearby tourist attractions?
Please refer to Sightseeing information page.
Are there any hospitals nearby?
We will guide you to the main hospitals in the area.
- ■ Kokura Clinic Approximately 2.8 km from our hotel, approximately 6 minutes by car
- ■ Tsukuba Central Hospital Approximately 7.4 km from our hotel, approximately 12 minutes by car
- ■ Ichihara Hospital Approximately 12 km from our hotel, approximately 18 minutes by car
- ■ University of Tsukuba Hospital Approximately 18 km from our hotel, approximately 26 minutes by car
Is there an ATM on the premises? Also, are there any financial institutions such as post offices nearby?
There is a 7-Eleven, which is about a 10-minute drive, or a post office, which is about a 5-minute walk.