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Q&A
FAQ
About reservations
How do I reserve accommodation at Kamenoi Hotel?
How many days in advance will the cancellation fee be charged?
About accommodation
When is the check-in and check-out times?
What time is the last check-in time?
Can I extend my check-out time?
Can I send my luggage in advance?
Can I bring my pet?
Can minors stay overnight?
Is there a place to store valuables?
How do I get to the hotel?
Are there any landmarks to guide you?
How long does it take to get to Kyoto Station?
Is there a night curfew?
What can I use to pay for my stay?
Can I be on the waiting list?
Until when can I make a reservation? Can I make a same-day reservation?
I would like to become a KAMENOI HOTEL MEMBERS member.
What benefits do I get when I become a KAMENOI HOTEL MEMBERS member?
Is there an expiration date for KAMENOI HOTEL MEMBERS membership?
I lost my KAMENOI HOTEL MEMBERS card.
Can I check the number of points on the Kamenoi Hotel website?
Do you rent yukata and bedding for children?
Can I bring my child's baby food?
Do you have Food for children?
Do you have rental goods for children?
Will invoices/receipts be issued for accommodations paid in advance?
Can I issue separate receipts?
About Food
Can you accommodate allergies?
Can I bring food into Food venue?
Can I make a reservation for breakfast on the day of check-in?
Can I have a meal in the room?
About bringing in drinks
About in-house facilities
Are bath towels provided in the public bath?
I have a tattoo, can I use the public bath?
Do you have a private bath?
Is the bath in the room with an indoor bath Hot springs?
Is there a change of gender in the public bath?
Is there a sauna in the public bath?
What kind of amenities are provided?
Can I use the internet?
Do you have regular medicines ready?
Is there a store?
Is the entire building non-smoking?
Is there a coin laundry?
Are there any entertainment facilities?
Is there a parking lot?
Can you see the night view?
Can I borrow your wheelchair?
Are there toilets that are wheelchair accessible?
Do you have elevators?
Are there any golf courses nearby?
Are there any convenience stores nearby?
Could you arrange a rental car for me?
What about inquiries about lost items?
Could you arrange a taxi for me?
Can I exchange foreign currency?