KAMENOI HOTEL MEMBERS Membership Terms and Conditions
1. Membership
KAMENOI HOTEL MEMBERS members (hereinafter referred to as ``members'') are those who are 12 years of age or older (excluding elementary school students) and who have accepted these Terms and Conditions and are accepted by MyStays Hotel Management Co., Ltd. (hereinafter referred to as ``our company''). This refers to a person who has completed the prescribed membership procedures at one of the eligible hotels owned by the following or on our website (hereinafter referred to as the "Kamenoi Hotel Website").
2. Membership fee
There is no joining fee or annual fee.
3.Target hotels
Members can receive member services at the following Kamenoi Hotels (hereinafter referred to as "Hotels"):
Ichinoseki, Oarai, Itako, Shiobara, Kitsuregawa, Nagatoro Yorii, Kamogawa, Kujukuri, Ome, Atami, Atami Annex, Izukogen, Fukui, Yaizu, Chitamihama, Toba, Hikone, Tondabayashi, Yamato Heguri, Nara, Kii-Tanabe, Arima, Ako, Awajishima, Setouchi Hikari, Kanonji, Kochi, Genkainada, Yanagawa, Aso
*Kamenoi hotels other than those listed above are not eligible.
4.Issuance of cards, etc.
- 1.If you wish to become a member, please fill out the required information on our company's designated membership application form (hereinafter referred to as the "Application Form") and submit it to the hotel.
If you wish to become a member on the Kamenoi Hotel website, please enter the necessary information in our designated application field on the website, and then follow the instructions on the website. - 2.One KAMENOI HOTEL MEMBERS card (hereinafter referred to as the "Membership Card") will be issued to each member after completing the procedures prescribed by our company.
In addition, those who have completed the prescribed membership procedures on the Kamenoi Hotel website should print out the email sent to them upon completion of their membership application or bring something that can confirm the email contents to the hotel, and after completing the prescribed procedures, become a member. One ticket will be issued for each name. - 3.The membership card may only be used by the member. It cannot be transferred or lent to others.
- 4.Members must sign their signature in the signature field of their membership card. If a membership card without a signature is presented to the hotel, you will not be able to use membership services.
5. Membership card validity period and reissuance procedures
- 1. The validity period of the membership card is the last day of the month in which three years have passed since the date of last hotel stay (or the date of enrollment if the member has not used the hotel since enrollment). If you do not stay at a hotel for three years or more, you will lose your membership status and all points for membership services will be forfeited.
- 2. If the member cannot be identified due to defacement or damage to the membership card, please fill in the necessary information on the application form again, confirm that you are the member, and then issue a membership card with all points continued. will be issued. However, procedures for reissuing membership cards cannot be performed on the Kamenoi Hotel website.
Please note that you may apply for membership again as a new member pursuant to Section 4 (1), but in that case, all points will not be continued. - 3. If your membership card is lost or stolen, you will be asked to fill out the application form again, confirm that you are the member, and then issue a membership card with all points retained. However, procedures for reissuing membership cards cannot be performed on the Kamenoi Hotel website.
Please note that you may apply for membership again as a new member pursuant to Section 4 (1), but in that case, all points will not be continued. - 4. In the event that the identity of the member cannot be confirmed due to the member forgetting to change the notification items in Article 11 of these Terms, all points in (2) and (3) of this Article will continue to apply. cannot be done.
In addition, points that have expired due to the expiration of the validity period and points that have been exchanged using a lost or stolen membership card will not be renewed until the membership card is reissued in (2) and (3) of this section.
6.Member services
(1) Addition of points
Appointment points can be earned
Points will be awarded only to those who present their membership card before making payment when staying at a hotel, and only if payment is made in cash (including cash vouchers), credit card, or debit card. However, points cannot be earned if the membership card is not presented, is improperly obtained, has expired, or is not eligible for membership. Points will not be awarded for the following settlements, etc.
- ・If payment is to be made at a later date using an invoice issued by the hotel (cost payment)
- ・Various discount tickets, coupons, subsidy tickets/discount tickets issued by companies, local governments, etc. that are affiliated with our company, and the amount equivalent to the amount settled by the points used in (2) of this section, etc.
- ・When making a reservation through a travel agency or online other than through the Kamenoi Hotel website
- ・Payment amount less than 100 yen
- ・When paying at a place other than the hotel front desk (excluding when paying for food and drinks at a restaurant or cafe together with the accommodation fee)
- ・Various taxes such as consumption tax and bathing tax
- ・Amount equivalent to settlement for other services that are not eligible for additions as determined by our company.
B How to add points
Points will be added to members by adding 1 point for every 100 yen spent on the amount calculated by dividing the payment amount eligible for point addition per group by the number of guests staying in the group*2 (rounded down to the nearest 100 yen) (hereinafter referred to as "regular points") ).
- 1 1 Group refers to the unit of reservation.
- 2 The number of guests staying at the hotel does not include those under elementary school age.
C. Addition of bonus points
Regular points earned by members from stays from check-in on September 1, 2011 (check-ins from the day before that date to check-in on that day are not eligible) (points earned before then and point balance) 500 points will be added to the member as bonus points when the total exceeds 300 points (hereinafter referred to as "cumulative earned points"), and 500 points will be added for every 300 points thereafter. For every 3,000 points, 5,000 points will be added to the member as bonus points.
E. Granting other points
Bonus points other than those listed in this section may be awarded due to campaigns, etc.
Transfer or inheritance of O points
Points can only be transferred between family members (up to 2nd degree of kin living together), but cannot be inherited or transferred to another person, only the points that have been added for the accommodation use.
(2)Use of points
Points earned by members can be used as part of the payment amount at the hotel front desk when paying for future stays, at an exchange rate of 1 point = 1 yen. In addition, if various discount coupons, coupons, cash certificates, subsidy coupons, discount coupons, etc. issued by companies, local governments, etc. that are affiliated with our company are used, the remaining payment amount after deducting the face value of the coupon will be refunded. You can use it. However, in addition to not being able to use more than the settlement amount, points added on the day cannot be used for settlement on the same day. Additionally, point balances cannot be exchanged for cash, etc.
(3) Room extension service
If you request an extension of your check-out time when making your accommodation reservation, you will be able to use your room until noon on your check-out date.
(4) Discount services for shops, etc.
When using in-hotel shops, etc., you can receive the specified discount only on eligible products specified by each hotel by presenting your membership card before making payment. However, it cannot be used in conjunction with other discount coupons.
(5) Birthday month benefit service
If you stay during your birthday month, you can receive birthday month benefits. However, this is only applicable if you inform us at the time of reservation that you are staying in your birthday month.
(6) KAMENOI HOTEL IZUKOGEN services
At KAMENOI HOTEL IZUKOGEN, the above services (3) to (5) are not applicable, but in addition to providing drink service in the lounge, we will provide various benefits depending on your usage plan and room type.
7. Loss of membership status
If our company determines that a member has violated these Terms, or if there is false information on the application form (including applications on the Kamenoi Hotel website), membership will be lost. Please note that all points for member services will disappear after membership is terminated.
8. Withdrawal
If you wish to withdraw from membership due to personal reasons, please contact your nearest hotel and return your membership card, or apply for withdrawal on the Kamenoi Hotel website. Additionally, if you apply for withdrawal from the Kamenoi Hotel website or lose your membership status pursuant to Sections 5 (1) and 7, please cut your membership card and dispose of it yourself. Please note that all points for member services will disappear after you cancel your membership.
9. Agreed Jurisdiction Court
If a dispute arises regarding transactions based on these Terms, Members shall submit the competent court to the summary court or district court that has jurisdiction over our company (head office).
10.Agreement regarding the handling of personal information
Members agree to the use of personal information such as address, name, date of birth, email address, etc. entered on the application form or on the Kamenoi Hotel website in a series of activities conducted by our company for the following purposes: .
- 1. Management of points, materials for marketing activities and product development of our company and other companies designated by our company, information on hotel Staying plan and events, information on related products and services provided by our business partners, etc. I will use it for.
- 2.Some administrative processing of members' personal information may be outsourced. In addition, when outsourcing, necessary contracts will be concluded with the outsourcing company in order to appropriately manage and supervise the outsourcing company.
- 3. We will take necessary protection measures for members' personal information.
- 4. Some kanji, etc. that cannot be registered in the system used to manage personal information such as address, name, date of birth, etc. entered in the application form will be replaced with simplified kanji and simpler characters. We may replace it.
11.Changes to notification items
If there is a change in a member's name, address, telephone number, etc., please contact the nearest hotel or complete the change procedures on the Kamenoi Hotel website.
12.Change/Termination of Terms
Please note that we may change these Terms without prior notice or terminate membership services and other handling after a certain period of notice.
(Supplementary provisions)
This agreement will come into effect from July 1, 2022.