FAQ

Yes, it is possible, but in that case you will need parental consent. Please fill out the consent form below and send it by mail, fax, or email at least 7 days before the start date of your stay.
TEL: +81-279-88-2535 /
FAX: 0279-88-7381
[Email] kamenoi-kusatsuyubatake@mystays.com
Minor Accommodation Consent Form (PDF)

*If you cancel your reservation or change the number of people, you will be charged a cancellation fee.
*Cancellations from 3 days in advance to the same day will be accepted by phone.
No-show: 100% / On the day: 80% / The day before: 20%
①% is the ratio of the penalty fee to the basic accommodation fee.
② If the number of contract days is shortened, a penalty fee of one day (first day) will be collected regardless of the number of days shortened.

yes. We look forward to your arrival. However, there are restrictions on Food times. In addition, if you will be arriving later than the declared time, please contact us.
We look forward to your arrival safely.

yes. It is possible.

Check-in (entering the room) is at 3:00 PM, and check-out is at 10:00 AM. Please note that this may vary depending on the plan.
The check-in procedure itself will be accepted from 12:30. We can also store your luggage, so please let us know. Please note that check-out payments are accepted from 7 o'clock. The front desk is expected to be crowded when you check out, so we recommend paying early.

yes. Please contact our hotel in advance and write the date of your stay and the reservation name in the item name section.

Our hotel does not have facilities that allow pets. Please consider our sister hotel "Kusatsu Hot springs Daitokan".

Colored yukatas are available in the lobby on the 4th floor. There are two sizes for children: S (70cm) and M (90cm), and four sizes for adults: S (~160cm), M (160cm~), L (170cm~), and LL (180cm~). Doing.

Yes. If you require additional equipment, please contact the front desk.

All rooms in our hotel are non-smoking. There is a smoking booth on the second floor, so please use it.

A pot is available in all rooms. Microwaves are available in the restaurant, so please ask the staff.

I'm sorry. Our hotel does not have any.

There is a safe in the room. Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.

In addition to cash payments, credit cards such as VISA, JCB, AMEX, DISCOVER, Diners, MasterCard, J-Debit, and UnionPay are accepted.
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments other than PayPay, and barcode payments cannot be used.

If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.

Please bring towels and bath towels from your room.
*For day trip bathers, bath towels and face towels are sold for an additional fee.

We have key-type lockers for valuables. Coins such as 100 yen coins are not required.

I'm sorry. You cannot use the service before entering or leaving the hotel. Thank you for your understanding.

In accordance with the hygiene management guidelines, we accept children up to 6 years old.

We apologize for the inconvenience, but we cannot accept guests with tattoos.

It is prohibited to operate or bring in devices with camera functions in the changing rooms and bathing areas.

Wi-Fi is available throughout the building. Please note that Wi-Fi may be difficult to access in some parts of the building.

We will accept your request at the front desk. Depending on the date, we may be flooded with reservations, so please make reservations as soon as possible upon arrival. *Advance reservations are not accepted.

We will accept your request at the front desk. Depending on the date, we may be flooded with reservations, so please make reservations as soon as possible upon arrival. *Advance reservations are not accepted.

I'm sorry. Our hotel does not have any. There is a coin laundry in town, so please contact the front desk.

Although our hotel is not completely barrier-free, you can move from your room to the lobby and restaurant without any steps. [With some exceptions] We also rent out wheelchairs that can be used within the facility. (Advance reservation required) When using the public spaces with steps, our staff will do their best to help you move.

Sorry, please refrain from using it on our premises. Thank you for your understanding.

Smoking is prohibited throughout the building except for smoking booths. Please refrain from smoking in Guest rooms, balconies, hallways, banquet halls, etc.

Celebration cakes and bouquets are available upon special order. Please contact us at least 3 days in advance.
【cake】
Size 4 (12cm) 2-3 people
Fresh cream strawberry 3,844 yen
Raw chocolate strawberry 4,060 yen
Fresh cream fruit 4,384 yen
Size 5 (15cm) 5-6 people
Fresh cream strawberry 4,492 yen
Raw chocolate strawberry 4,816 yen
Fresh cream fruit 5,140 yen
*Please contact us for other sizes.
*When to serve: Serve with dessert at dinner, or prepare in the refrigerator in your room before you arrive. Or, please pick it up at the front desk. (We apologize, but we cannot deliver to your room.)
*When ordering, please let us know the type of cake, the number of candles, the contents of the message plate, and the timing of serving.

[Bouquet/flower arrangement]
We will prepare a bouquet or flower basket according to your desired price (3000 yen - tax excluded). Please contact us if you have any requests regarding the type of flowers or message. You can serve it with your dessert at dinner, or you can prepare it in the refrigerator in your room before you arrive.
*Please note that you cannot bring it to your room, so please come to the front desk to pick it up.
If you wish, please contact us at least 3 days in advance. At that time, please let us know the type of cake, number of candles, contents of the message plate, and timing of serving.

There is free parking for about 25 cars on the premises and about 50 cars at the Nishi-no-Kawara Park parking lot about 100 meters away. However, please note that this is an outdoor parking lot.

There is a bus that tours the town. Timetables are available at the front desk. However, the number of buses is limited, so if you are in a hurry, please use a taxi.

Kusatsu Town is located at an altitude of approximately 1,200m. Frozen roads and snow can be expected from the end of November to mid-March every year. The roads in the town are used for snow melting, and if the weather continues, the snow will melt quickly. However, it may rain suddenly at night and early in the morning. Please be sure to wear winter tires or carry a chain.

There is a 7-Eleven near Yubatake (5 minutes walk) and a Lawson 5 minutes by car.

Permission is granted for private and non-commercial purposes only. When taking videos or photos, please be careful not to cause a nuisance to other customers such as reflections. Please note that the hotel cannot be held responsible for any trouble or damage that may occur due to posting videos etc. on various media.
Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.
In addition, prior consent from the hotel is required when photographing or conducting interviews for commercial or commercial purposes. Please contact hotel public relations.

■ Yubatake Approximately 450m from our hotel, 3 minutes walk
■ Footbath Approximately 500m from our hotel, 4 minutes on foot
■ Netsunoyu Approximately 550m from our hotel, 4 minutes on foot
■ Nishinokawara Park Approximately 130m from our hotel, 1 minute walk

The following is a guide to major golf courses in the area.
Kusatsu Kogen Golf Course: Gunma Agatsuma-gun 154 Forest Team, Shirane National Forest, Kusatsu, 2.4 km from the hotel, 6 minutes by car
Kusatsu Country Club: Gunma Agatsuma-gun 3-45 Maeguchi, Kusatsu-cho, 6.6 km from the hotel, 12 minutes by car

We will guide you to the main hospitals in the area.
■ Kusatsu Komakusa Hospital Approximately 1 km from our hotel, 3 minutes by car
■ Fuse Clinic Approximately 800m from our hotel, 3 minutes by car
■ Kusatsu Surgical and Internal Medicine Clinic Approximately 1.9 km from our hotel, 6 minutes by car
■ Nishiazuma Welfare Hospital (designated as an emergency) Approximately 10km from our hotel, 16 minutes by car

We apologize, but there is no ATM in the building. We will guide you to nearby ATMs.
There is a 7-Eleven (Seven Bank ATM) near Yubatake.