Q&A

FAQ

About reservations
About accommodation
About Food
About in-house facilities
others

About reservations

How do I reserve accommodation at Kamenoi Hotel?

●Reservation via the Internet: You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months prior to your date of use.

●Reservations by telephone etc.: You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.

About accommodation

How much is the accommodation fee for children?

It is as follows.

Child A: Elementary school student 70% of adult price Food and bedding included
Child B: 3 to 6 years old (preschoolers) 50% of adult price Food and bedding included
Child D: 0 to 2 years old Facility usage fee: 1,650 yen No Food or bedding (sleeping provided)

Can minors stay overnight?

Yes, it is possible, but in that case you will need parental consent. Please fill out the consent form below and send it by mail, fax, or email at least 7 days before the start date of your stay.
TEL: +81-279-88-2535 /
FAX: 0279-88-7381
[Email] kamenoi-kusatsuyubatake@mystays.com
Minor Accommodation Consent Form (PDF)

How many days in advance will the cancellation fee be charged?

If you cancel your reservation or change the number of people, the following cancellation fees will apply.

<Standard plan>

No-show without notice	: 100% of accommodation fee
On the day	: 80% of accommodation fee
3 days to 1 day before	: 50% of accommodation fee
10 to 4 days before	: 20% of accommodation fee

<Round-trip direct bus plan>

No-show without notice	: 100% of accommodation fee
On the day	: 100% of accommodation fee
The day before	: 40% of accommodation fee
3 days to 1 day before	：30% of accommodation fee
10 to 4 days before	: 20% of accommodation fee

When making a reservation through a travel agency or a hotel reservation site, a cancellation fee will be charged in accordance with the prescribed cancellation policy.

It looks like I'll be arriving late, is that okay?

yes. We look forward to your arrival. However, there are restrictions on Food times. In addition, if you will be arriving later than the declared time, please contact us.
We look forward to your arrival safely.

Can I move around the facility wearing a yukata and slippers?

yes. It is possible.

What time is check-in and check-out?

Check-in (entering the room) is at 3:00 PM, and check-out is at 10:00 AM. Please note that this may vary depending on the plan.
The check-in procedure itself will be accepted from 12:30. We can also store your luggage, so please let us know. Please note that check-out payments are accepted from 7 o'clock. The front desk is expected to be crowded when you check out, so we recommend paying early.

Can you keep my luggage sent by post or courier?

yes. Please contact our hotel in advance and write the date of your stay and the reservation name in the item name section.

Can I bring my pet with me?

Our hotel does not have facilities that allow pets. Please consider our sister hotel "Kusatsu Hot springs Daitokan".

Do you have children's yukata or larger sizes?

Colored yukatas are available in the lobby on the 4th floor. There are two sizes for children: S (70cm) and M (90cm), and four sizes for adults: S (~160cm), M (160cm~), L (170cm~), and LL (180cm~). Doing.

Are there towels in the room?

Yes. If you require additional equipment, please contact the front desk.

I would like a non-smoking room

All rooms in our hotel are non-smoking. There is a smoking booth on the second floor, so please use it.

Do you have an electric kettle or microwave to make milk?

A pot is available in all rooms. Microwaves are available in the restaurant, so please ask the staff.

Do you have cribs, etc. available to rent?

I'm sorry. Our hotel does not have any.

Is there a place to store valuables?

There is a safe in the room. Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.

What can I use to pay for my stay?

In addition to cash payments, credit cards such as VISA, JCB, AMEX, DISCOVER, Diners, MasterCard, J-Debit, and UnionPay are accepted.
PayPay can be used for QR code payment.
Please note that electronic money, QR code payments other than PayPay, and barcode payments cannot be used.

Will invoices/receipts be issued for accommodations paid in advance?

If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.

About Food

I have a food allergy.

The seven major allergens are listed on the menu tags for both dinner and breakfast.
[7 Major Allergens] Wheat, eggs, milk, shrimp, crab, buckwheat, peanuts (*However, please note that allergen ingredients are handled in the same kitchen.)
We also have dedicated staff who will be happy to answer any questions you may have regarding food allergies or other food issues, so please feel free to contact us.

Can I reserve my seat?

Please note that depending on the situation, we may not be able to comply with your request.

Do you have baby food?

We have baby food for babies of 5 months, 7 months, 9 months.

Do you have chairs for children?

Baby chairs are available for children. Please ask the venue staff.

Where is the restroom?

There are no restrooms inside the restaurant, so please use the restroom to the left of the entrance.

How should I pay?

We ask that you pay in full at the time of check-out. Please let us know if you would like to have a different room.

Is there someone who has a birthday?

Although it is a small gift, the hotel will give you a dessert plate as a gift. Please contact us in advance.

Is there a time limit?

To reduce congestion, we ask for your cooperation for 90 minutes.

I'd like to take some food home with me.

Due to strict food hygiene guidelines from the public health center, we ask that you refrain from eating.

Do you have lunch?

We are not open for lunch.

About Hot springs and public baths

Do you have towels?

Please bring towels and bath towels from your room.
*For day trip bathers, bath towels and face towels are sold for an additional fee.

Are there lockers that can be locked?

We have key-type lockers for valuables. Coins such as 100 yen coins are not required.

Is it possible to use Hot springs before check-in or after check-out?

I'm sorry. You cannot use the service before entering or leaving the hotel. Thank you for your understanding.

Until what age can children take a mixed bath?

In accordance with the hygiene management guidelines, we accept children up to 6 years old.

I have a tattoo, can I take a bath in Hot springs?

We apologize for the inconvenience, but we cannot accept guests with tattoos.

Can I take pictures at the bathhouse?

It is prohibited to operate or bring in devices with camera functions in the changing rooms and bathing areas.

About in-house facilities

Can I use the internet?

Wi-Fi is available throughout the building. Please note that Wi-Fi may be difficult to access in some parts of the building.

I would like to reserve a massage.

We will accept your request at the front desk. Depending on the date, we may be flooded with reservations, so please make reservations as soon as possible upon arrival. *Advance reservations are not accepted.

I would like to make a reservation for the amusement corner (table tennis/billiards).

Is there a coin laundry?

I'm sorry. Our hotel does not have any. There is a coin laundry in town, so please contact the front desk.

Is the facility wheelchair accessible? Is it okay to use a wheelchair?

Although our hotel is not completely barrier-free, you can move from your room to the lobby and restaurant without any steps. [With some exceptions] We also rent out wheelchairs that can be used within the facility. (Advance reservation required) When using the public spaces with steps, our staff will do their best to help you move.

Can I have fireworks on the premises?

Sorry, please refrain from using it on our premises. Thank you for your understanding.

Can I smoke inside the building?

Smoking is prohibited throughout the building except for smoking booths. Please refrain from smoking in Guest rooms, balconies, hallways, banquet halls, etc.

Other

We have a birthday person. Do you provide services such as cakes?

Celebration cakes and bouquets are available upon special order. Please contact us at least 3 days in advance.
【cake】
Size 4 (12cm) 2-3 people
Fresh cream strawberry 3,844 yen
Raw chocolate strawberry 4,060 yen
Fresh cream fruit 4,384 yen
Size 5 (15cm) 5-6 people
Fresh cream strawberry 4,492 yen
Raw chocolate strawberry 4,816 yen
Fresh cream fruit 5,140 yen
*Please contact us for other sizes.
*When to serve: Serve with dessert at dinner, or prepare in the refrigerator in your room before you arrive. Or, please pick it up at the front desk. (We apologize, but we cannot deliver to your room.)
*When ordering, please let us know the type of cake, the number of candles, the contents of the message plate, and the timing of serving.

[Bouquet/flower arrangement]
We will prepare a bouquet or flower basket according to your desired price (3000 yen - tax excluded). Please contact us if you have any requests regarding the type of flowers or message. You can serve it with your dessert at dinner, or you can prepare it in the refrigerator in your room before you arrive.
*Please note that you cannot bring it to your room, so please come to the front desk to pick it up.
If you wish, please contact us at least 3 days in advance. At that time, please let us know the type of cake, number of candles, contents of the message plate, and timing of serving.

Is there a parking lot? Is there a parking fee?

There is free parking for about 25 cars on the premises and about 50 cars at the Nishi-no-Kawara Park parking lot about 100 meters away. However, please note that this is an outdoor parking lot.

How can I Access nearby tourist facilities?

There is a bus that tours the town. Timetables are available at the front desk. However, the number of buses is limited, so if you are in a hurry, please use a taxi.

Are tire chains necessary in winter?

Kusatsu Town is located at an altitude of approximately 1,200m. Frozen roads and snow can be expected from the end of November to mid-March every year. The roads in the town are used for snow melting, and if the weather continues, the snow will melt quickly. However, it may rain suddenly at night and early in the morning. Please be sure to wear winter tires or carry a chain.

Is there a convenience store nearby?

There is a 7-Eleven near Yubatake (5 minutes walk) and a Lawson 5 minutes by car.

Is it okay to take photos and videos inside the hotel?

Permission is granted for private and non-commercial purposes only. When taking videos or photos, please be careful not to cause a nuisance to other customers such as reflections. Please note that the hotel cannot be held responsible for any trouble or damage that may occur due to posting videos etc. on various media.
Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.
In addition, prior consent from the hotel is required when photographing or conducting interviews for commercial or commercial purposes. Please contact hotel public relations.

How much time does it take to get from the hotel to nearby tourist attractions?

■ Yubatake Approximately 450m from our hotel, 3 minutes walk
■ Footbath Approximately 500m from our hotel, 4 minutes on foot
■ Netsunoyu Approximately 550m from our hotel, 4 minutes on foot
■ Nishinokawara Park Approximately 130m from our hotel, 1 minute walk

Are there any golf courses nearby?

The following is a guide to major golf courses in the area.
Kusatsu Kogen Golf Course: Gunma Agatsuma-gun 154 Forest Team, Shirane National Forest, Kusatsu, 2.4 km from the hotel, 6 minutes by car
Kusatsu Country Club: Gunma Agatsuma-gun 3-45 Maeguchi, Kusatsu-cho, 6.6 km from the hotel, 12 minutes by car

Are there any hospitals nearby?

We will guide you to the main hospitals in the area.
■ Kusatsu Komakusa Hospital Approximately 1 km from our hotel, 3 minutes by car
■ Fuse Clinic Approximately 800m from our hotel, 3 minutes by car
■ Kusatsu Surgical and Internal Medicine Clinic Approximately 1.9 km from our hotel, 6 minutes by car
■ Nishiazuma Welfare Hospital (designated as an emergency) Approximately 10km from our hotel, 16 minutes by car

Is there an ATM in the building? Also, are there any financial institutions such as post offices nearby?

We apologize, but there is no ATM in the building. We will guide you to nearby ATMs.
There is a 7-Eleven (Seven Bank ATM) near Yubatake.