![[Official] KAMENOI HOTEL ICHINOSEKI](/ichinoseki/common/img/logo/jpn_basic.svg){kind=logo}
Q&A
FAQ
- About accommodation
- About reservations
- About Food
- About Hot springs and public baths
- About in-house facilities
- For use by children
- Regarding barrier-free accommodation
- About surrounding sightseeing
- others
About accommodation
What time is the last check-in time?
The last check-in time is 18:00, except for some plans such as rooms without meals.
If your arrival time is after 6pm, please contact the hotel.
If your arrival time is after 6pm, please contact the hotel.
Can I extend my check-out time?
Although it is not possible to extend the check-out time, if the guest wishes to extend the stay in the room, and if possible, you may extend the stay in the room by paying a separate fee. Please contact us.
Additionally, if you are a Member's Card member, you can extend your stay free of charge until noon on your check-out date (Kamenoi Hotel Beppu, Kamenoi Hotel Okunikko, and Kamenoi Hotel Izukogen are not eligible for the free extension service).
Additionally, if you are a Member's Card member, you can extend your stay free of charge until noon on your check-out date (Kamenoi Hotel Beppu, Kamenoi Hotel Okunikko, and Kamenoi Hotel Izukogen are not eligible for the free extension service).
Can I send my luggage in advance?
If you contact your hotel in advance, we can store your luggage for you. We apologize for the inconvenience, but please be sure to include the date of your stay and the name of the person making the reservation. If you would like to send your luggage to your home after using the service, you can send it via Yu-Pack for a fee from the hotel shop.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
Can I bring my pet?
Pets are not allowed at our hotel. Please note.
Can minors stay overnight?
If a guest under the age of majority stipulated in Article 4 of the Civil Code is using the hotel alone or with a group of guests under the age of majority, the hotel will contact the guardian (person with parental authority) for confirmation. We may ask you to take a refund.
Is there a place to store valuables?
There is a safe in the room.
Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
Is there a curfew?
There is a curfew at 23:00. If you will be returning after curfew, please notify the front desk in advance.
Will invoices/receipts be issued for accommodations paid in advance?
If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.
About reservations
How do I reserve accommodation at Kamenoi Hotel?
[Reservation via the Internet]
You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months prior to your date of use.
[Reservations by phone, etc.]
Reservations can be made by calling the hotel of your choice from the first day of the month six months prior to the date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
What can I use to pay for my stay?
In addition to cash payments, credit cards such as JCB, AMEX, DISCOVER, Diners, VISA, MasterCard, J-Debit, and UnionPay can be used.
Gift certificates can be used as JCB gift cards or JTB nice gifts.
QR code payments can be made using PayPay, d Payment, au PAY, Merpay, Taiwan Pay, Rakuten Pay, Alipay, and WeChat Pay.
Please note that electronic money, QR code payments (other than those listed above), and barcode payments cannot be used.
Gift certificates can be used as JCB gift cards or JTB nice gifts.
QR code payments can be made using PayPay, d Payment, au PAY, Merpay, Taiwan Pay, Rakuten Pay, Alipay, and WeChat Pay.
Please note that electronic money, QR code payments (other than those listed above), and barcode payments cannot be used.
Can I wait for cancellations?
If your desired date is fully booked, we will put you on a waiting list, but we will contact you only if a cancellation occurs.
Please contact the hotel for details.
Please contact the hotel for details.
What should I do if I want to change my reservation?
Please contact the hotel.
If you have made a reservation on this website, you can check the reservation details from "Confirm Reservation Details" using the "email address" and "reservation number" at the time of reservation, and change the number of guests ( (reduction only) and cancellation are possible.
If you have made a reservation on this website, you can check the reservation details from "Confirm Reservation Details" using the "email address" and "reservation number" at the time of reservation, and change the number of guests ( (reduction only) and cancellation are possible.
If I cancel, will there be a cancellation fee?
We will charge a cancellation fee as shown below.
The day before: 20%, On the day: 80%, No-show: 100%
*% is the ratio of the penalty fee to the basic accommodation fee.
Reservations made through travel agencies and other companies' accommodation reservation sites are subject to their respective cancellation policies.
Until when can I make a reservation? Can I make a same-day reservation?
We accept same-day reservations, but the plans available are limited, so please contact the hotel.
Is there a shuttle service from the nearest station?
Please see "Access Information" for information on free shuttle service.
About Food
Can you accommodate allergies?
At our hotel, we are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely. We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.
Notes on “allergy-friendly menu”
- 1. Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to meet all requests.
- 2. All the food served at our hotel is prepared in the same kitchen, so there is a possibility that trace amounts of allergens may be mixed in during the cooking process.
Please note that this response does not guarantee complete removal of allergy-causing substances. - 3． We do not support menus provided in buffet style.
- 4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
- 5. Please note that we cannot respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
When using the service, please check the above information and make your final decision.
Can I bring food into Food venue?
To prevent food poisoning, we do not allow food to be brought into the Food venue.
Can I make a reservation for breakfast on the day of check-in?
Please contact the hotel for breakfast reservations.
Can I have a meal in the room?
Food will be served at the restaurant or in the large hall.
Do you have a banquet hall?
We have various banquet halls available depending on the number of guests.
For more information, please see "Banquets/Meetings" or contact the hotel directly.
For more information, please see "Banquets/Meetings" or contact the hotel directly.
What are the restaurant opening hours?
Breakfast 7:00-9:00 (last orders 8:30)
Dinner 17:30-21:00 (last orders 20:00)
Dinner 17:30-21:00 (last orders 20:00)
About Hot springs and public baths
Are bath towels provided in the public bath?
Bath towels are not provided in the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
I have a tattoo, can I use the public bath?
Customers with tattoos are not allowed to use the public bath.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
What kind of public bath is it?
In addition to the large bath, the large communal bath also features an open-air bath and a reclining bath.
In addition, amenities include body soap, shampoo, and conditioner, and hair dryers are provided in the changing rooms.
In addition, amenities include body soap, shampoo, and conditioner, and hair dryers are provided in the changing rooms.
What are the hours for using the public bath at the hotel?
- The large public bath is open from 11:00 to 24:00 and from 5:00 to 9:00.
- * Every Wednesday 12:00-24:00
- *The large public bath is closed from 9:00 to 11:00 as it is being cleaned.
Is there a change of gender in the public bath?
The men's and women's bathrooms will be switched on the day of check-in and the next day.
Is there a sauna in the public bath?
There is no sauna. Thank you for your understanding.
Is the bath in the room with an indoor bath Hot springs?
We have Western-style rooms (single and Twin (Non-smoking)) and Japanese-Western style rooms with unit baths.
Both use fresh water.
Both use fresh water.
Is there an open-air bath?
There is an open-air bath.
About in-house facilities
What kind of amenities are provided?
Equipment includes a hair dryer, TV, refrigerator, safe, and toilet seat with hot water washing function.
Amenities such as slippers, bath towels, towels, toothbrushes, and carrier bags are provided in Guest rooms.
Yukata, hairbrushes, razors, hair ties, and cotton swabs are available at the front desk.
Amenities such as slippers, bath towels, towels, toothbrushes, and carrier bags are provided in Guest rooms.
Yukata, hairbrushes, razors, hair ties, and cotton swabs are available at the front desk.
Can I use the internet?
Free Wi-Fi is available.
Please note that Wi-Fi may be difficult to access in some parts of the building.
Please note that Wi-Fi may be difficult to access in some parts of the building.
Do you have regular medicines ready?
Please note that in accordance with Article 24 of the Pharmaceutical Machinery Act (formerly known as the Pharmaceutical Affairs Act), we do not provide pharmaceuticals.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.
Is there a store?
There is a shop selling local specialties, souvenirs, drinks, sweets, and more.
Please feel free to ask the staff about recommended souvenirs.
Please feel free to ask the staff about recommended souvenirs.
Is the entire building non-smoking?
The entire building is non-smoking.
Please note that there is a smoking corner within the building.
Please note that there is a smoking corner within the building.
Do you have a conference room?
There is a conference room. We also rent out projectors, microphones, whiteboards, etc. For more information, please see "Banquets/Meetings" or contact the hotel directly.
Is there a coin laundry?
There is no coin laundry.
Can I have a massage?
There is a massage corner.
This is a relaxing massage that gently massages stiff shoulders and lower back pain.
This is a relaxing massage that gently massages stiff shoulders and lower back pain.
Are there any entertainment facilities?
The recreational facilities within the facility are as follows.
Vending machines sell soft drinks (2nd and 6th floors), ice cream (2nd floor), and alcohol (4th and 7th floors).
Vending machines sell soft drinks (2nd and 6th floors), ice cream (2nd floor), and alcohol (4th and 7th floors).
Is there a parking lot?
Free parking available. (No reservation required)
Do you have a coffee room?
There is no tea room.
For use by children
Do you rent yukata and bedding for children?
For children of elementary school age and older, yukatas and bedding will be provided.
In addition, if you are a preschooler or infant and need a yukata or bedding, we will provide them for a fee, so please let us know when making your reservation.
In addition, if you are a preschooler or infant and need a yukata or bedding, we will provide them for a fee, so please let us know when making your reservation.
Can I bring my child's baby food?
For infants and toddlers, you may bring in baby food.
If you need something heated, please feel free to ask at the front desk or restaurant.
If you need something heated, please feel free to ask at the front desk or restaurant.
Do you have Food for children?
Please check the hotel's Staying plan page or contact the hotel.
Do you have rental goods for children?
We have rental goods for children. Please contact the hotel for details.
Please tell me about the accommodation fee for infants.
Food and futon included 50% of adult price
Food included: 50% of adult price
Futon available 50% of adult price
Food /futon not included 1,650 yen
Food included: 50% of adult price
Futon available 50% of adult price
Food /futon not included 1,650 yen
Regarding barrier-free accommodation
Is it barrier-free?
We have rooms that are wheelchair accessible. We have also installed handrails in hallways and removed steps in the bathrooms.
For more information, please check the "Barrier-free page" or contact the hotel.
For more information, please check the "Barrier-free page" or contact the hotel.
Can I borrow your wheelchair?
We have some available for loan, but please note that the number is limited.
Also, the number of machines available varies by hotel, so please contact the hotel for details.
Also, the number of machines available varies by hotel, so please contact the hotel for details.
Are there toilets that are wheelchair accessible?
A restroom with handrails and an emergency call system is installed on the second floor so that customers in wheelchairs can use it with peace of mind.
Do you have elevators?
We have an elevator installed.
In order to accommodate wheelchair users, some elevators are equipped with lower control panels, Braille displays, and voice guidance.
In order to accommodate wheelchair users, some elevators are equipped with lower control panels, Braille displays, and voice guidance.
About surrounding sightseeing
Are there any tourist spots nearby?
Please see "Sightseeing information" for the main tourist attractions in the area. We also offer discount tickets for some nearby tourist facilities.
Are there any golf courses nearby?
We have `` Ichinoseki Country Club'' and ``Minami Iwate Country Club.''
Are there any convenience stores nearby?
7-Eleven Genbi store Approximately 400m from our hotel
Are there any hospitals nearby?
Iwate Approximately 10km from our hotel, 20 minutes by car
Is there an ATM in the building? Also, are there any financial institutions such as post offices nearby?
We apologize for the inconvenience, but there is no ATM in the building. We will guide you to nearby financial institutions.
Genbi Post Office Approximately 1km from our hotel
Genbi Post Office Approximately 1km from our hotel
Other
What about inquiries about lost items?
If you have forgotten something, please contact the hotel.
Please also note that we may ask you to confirm your identity when handing over your lost item.
Please also note that we may ask you to confirm your identity when handing over your lost item.
Could you arrange a taxi for me?
Please contact the front desk to arrange a taxi.
Can I send my luggage from the hotel?
Please ask the staff at the store.
Can I exchange foreign currency?
Please note that we do not exchange foreign currencies.
Could you arrange a rental car for me?
We do not arrange rental cars. We apologize for the inconvenience, but please make your own arrangements.
Can I borrow a mobile charger?
It is always available in your room. If you are unsure, please ask the front desk.
What is a car park?
- ・As a partner facility of the YuYU Park overnight stay system for Kuruma Travel Club members, our hotel offers ``Kuruma Park,'' a overnight stay service that utilizes the hotel's parking lot.
- ・For more information, please see `` Car Park, a hotel/inn where you can sleep in your car.''