FAQ

In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.

Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees

Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.

[Reservations via the Internet]
You can make a reservation for your desired hotel on KAMENOI HOTEL website from the first day of the month six months prior to your date of use.

[Reservations by phone, etc.]
Reservations can be made by calling the hotel of your choice from the first day of the month six months prior to the date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.

At our hotel, we take every possible measure to ensure that guests with food allergies can enjoy their meals safely and with peace of mind. We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.

Note on the "Allergy-Friendly Menu

• 1. Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to meet all requests.
• 2．当ホテルでご提供している料理等は、厨房及びレストランでは多種類の食材を扱っているため、微量混入は避けられません。
  本対応がアレルギー原因物質の完全な除去を保証するものではございませんのでご了承ください。
• 3．ビュッフェ方式でご提供する料理について、アレルゲン物質はメニューカード表示又はアレルゲン表記一覧表にて対応しており、個別にアレルゲン除去料理の対応はしておりません。
• 4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
• 5. Please note that we cannot respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.

When using the service, please check the above information and make your final decision.

• ・As a partner facility of the Yu-YOU Park overnight stay system for Kuruma Travel Club members, our hotel offers ``Kuruma Park,'' a overnight stay service that utilizes the hotel's parking lot.
• ・For more information, please see `` Car Park, a hotel/inn where you can sleep in your car.''​