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FAQ
- About accommodation
- About reservations
- About Food
- About Hot springs and public baths
- About in-house facilities
- For use by children
- Regarding barrier-free accommodation
- About surrounding sightseeing
- others
About accommodation
If your arrival time is after 6pm, please contact the hotel.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
Please note that we are unable to accept deliveries with cash on delivery or payment on receipt. We appreciate your understanding.
Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that complies with Japanese domestic billing standards, please make your reservation through the Iconia Hospitality official website.
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About reservations
[Reservations via the Internet]
You can make a reservation for your desired hotel on KAMENOI HOTEL website from the first day of the month six months prior to your date of use.
[Reservations by phone, etc.]
Reservations can be made by calling the hotel of your choice from the first day of the month six months prior to the date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
Gift certificates can be used as JCB gift cards or JTB nice gifts.
QR code payments can be made using PayPay, d Payment, au PAY, Merpay, Taiwan Pay, Rakuten Pay, Alipay, and WeChat Pay.
Please note that electronic money, QR code payments (other than those listed above), and barcode payments cannot be used.
Please contact the hotel for details.
If you have made a reservation on this website, you can check the reservation details from "Confirm Reservation Details" using the "email address" and "reservation number" at the time of reservation, and change the number of guests ( (reduction only) and cancellation are possible.
If you cancel your reservation or change the number of people, the following cancellation fees will apply.
No-show: 100% of basic accommodation fee
On the day: 80% of the basic accommodation fee
3 days to 1 day before: 50% of the basic accommodation fee
10 to 4 days before: 20% of the basic accommodation fee
When making a reservation through a travel agency or a hotel reservation site, a cancellation fee will be charged in accordance with the prescribed cancellation policy.
About Food
At our hotel, we take every possible measure to ensure that guests with food allergies can enjoy their meals safely and with peace of mind. We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.
Note on the "Allergy-Friendly Menu
- 1. Although it is possible to change the menu to one that does not use individual ingredients, it is difficult to remove ingredients contained in seasonings, and we may not be able to meet all requests.
- 2. All the food served at our hotel is prepared in the same kitchen, so there is a possibility that trace amounts of allergens may be mixed in during the cooking process.
Please note that this response does not guarantee complete removal of allergy-causing substances. - 3． We do not support menus provided in buffet style.
- 4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
- 5. Please note that we cannot respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
When using the service, please check the above information and make your final decision.
For more information, please see "Banquets/Meetings" or contact the hotel directly.
Dinner 17:30-21:00 (last orders 20:00)
About Hot springs and public baths
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
Amenities include body soap, shampoo, and conditioner, and a hair dryer in the changing room.
- The large public bath is open from 12:00 to 24:00 and from 5:00 to 9:00.
- *The large bathrooms are not available from 9:00 to 11:00 due to cleaning time.
Both rooms use fresh hot water.
About in-house facilities
Amenities such as slippers, bath towels, towels, toothbrushes, and carrier bags are provided in Guest rooms.
Yukata, hairbrushes, razors, hair ties, and cotton swabs are available at the front desk.
Please note that Wi-Fi may be difficult to access in some parts of the building.
You can prepare your own in advance, or we can direct you to nearby hospitals and pharmacies.
Please feel free to ask the staff about recommended souvenirs.
Please note that there is a smoking corner within the building.
This is a relaxing massage that gently massages stiff shoulders and lower back pain.
Vending machines sell soft drinks (2nd and 6th floors), ice cream (2nd floor), and alcohol (4th and 7th floors).
For use by children
In addition, if you are staying with a preschool child or toddler and need a yukata or bedding, we will provide them for a fee, so please let us know when making your reservation.
If you need something heated, please feel free to ask at the front desk or restaurant.
Food included: 50% of adult rate
Bedding included: 50% of the adult rate
No Food or bedding: 1,650 yen
Regarding barrier-free accommodation
For more information, please check the "Barrier-free page" or contact the hotel.
Also, the number of machines available varies by hotel, so please contact the hotel for details.
In order to accommodate wheelchair users, some elevators are equipped with lower control panels, Braille displays, and voice guidance.
About surrounding sightseeing
Genbi Post Office: Approximately 1 km from the hotel
Other
Please also note that we may ask you to confirm your identity when handing over your lost item.
- ・As a partner facility of the Yu-YOU Park overnight stay system for Kuruma Travel Club members, our hotel offers ``Kuruma Park,'' a overnight stay service that utilizes the hotel's parking lot.
- ・For more information, please see `` Car Park, a hotel/inn where you can sleep in your car.''