![[Official] KAMENOI HOTEL FUJI](/fuji/common/img/logo/jpn_basic.svg){kind=logo}
FAQ
- About reservations
- About accommodation
- About Food
- About Hot springs and public baths
- About in-house facilities
- Regarding use by children
- Regarding barrier-free accommodation
- About surrounding sightseeing
- others
About reservations
[Reservation via the Internet]
You can make a reservation for your desired hotel on KAMENOI HOTEL website from the first day of the month six months prior to your date of use.
[Reservations by phone, etc.]
Reservations can be made by calling the hotel of your choice from the first day of the month six months prior to the date of use.
Please note that reservations for the first day of the month will be accepted from 8:30.
- Telephone etc.: Telephone, mail, direct application at the hotel front desk
If you cancel your reservation or change the number of people, the following cancellation fees will apply.
No-show: 100% of the basic accommodation fee
On the day: 80% of the basic accommodation fee
3 to 1 days before: 50% of the basic accommodation fee
10 to 4 days before: 20% of the basic accommodation fee
When making a reservation through a travel agency or a hotel reservation site, a cancellation fee will be charged in accordance with the specified cancellation policy.
In addition to cash payments, we accept credit cards such as JCB, AMEX, Diners, VISA, MasterCard, J-Debit, and UnionPay.
PayPay can be used for QR code payments.
Please note that electronic money, QR code payments (other than PayPay), and barcode payments cannot be used.
About accommodation
Check-in is 15:00 and check-out is 10:00.
(This may vary depending on the Staying plan, so please check each Staying plan for details.) ）
The last check-in time is 18:00, except for some plans such as rooms without meals.
If your arrival time is after 6pm, please contact the hotel.
Can I send luggage from the hotel?
If you contact the accommodation in advance, we will store your luggage for you.
When sending your reservation, please be sure to include the date of your stay and the name of the person making the reservation.
If you wish to send luggage to your home after using the service, you can do so at the front desk via Yamato Takkyubin, cash on delivery or prepayment.
We will also store your luggage at the front desk before check-in or after check-out, but only on the day of your stay.
Please note that we may not be able to accept your luggage depending on its contents, whether before or after your use.
Please note that we cannot accept cash on delivery or COD deliveries.
Our hotel does not have facilities that allow pets.
Yes, but parental consent is required.
Please fill out the following consent form and return it to us by mail, fax or email at least 7 days before the start date of your stay.
TEL: 0555-24-5131 / FAX: 0555-24-5711 [Email] kh-mtfuji@iconia.co.jp
If you make a reservation through a travel agency or accommodation booking site with advance payment, as a general rule, the agency will issue a receipt, and the hotel will not be able to issue an invoice.
If you need a receipt that corresponds to a qualified invoice or receipt (invoice) in Japan,
Please make your reservation through the Iconia Hospitality official website.
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
- ✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen.
- ✕ Split only 10,000 yen out of the transaction amount of 16,000 yen per room per night
- ✕ Multiple people staying in the same room and dividing the room between each guest
- ✕ If you pay for multiple rooms at once using a credit card, split the payment into individual rooms.
- ✕ Divide set products such as breakfast plans into ancillary sales and accommodation fees
Examples of partial issuance
- *However, if you pay by credit card, etc., you will need to make separate payments (individual payments) for each amount of the receipt to be split.
- ○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
- ○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
- ○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
If it is later than the time of filing, please let us know the following.
Contact: Hotel representative: 0555-24-5131
Please note that there is a Food time limit, so we may not be able to provide you depending on your arrival time. Thank you for your understanding.
There is no curfew after check-in.
The front desk is staffed 24 hours a day.
About Food
[Dinner] 18:00-21:00 (last entry 20:30)
[Breakfast] 7:00-10:00 (last entry 9:30)
To prevent food poisoning, we do not allow food to be brought into the Food venue.
Baby chairs are available for children.
Please ask the venue staff.
Due to strict food hygiene guidelines from the public health center, we ask that you refrain from taking food home.
To reduce congestion, we ask for your cooperation in limiting dinner to 90 minutes and breakfast to 60 minutes.
You can enjoy it at the restaurant on the first floor.
About Hot springs and public baths
We apologize for the inconvenience. We only provide this service during your stay. Thank you for your understanding.
Bath towels are not provided in the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
The large public bath is Kamiya Hot springs (carrying bath).
Kamiya Hot springs No.3 / Yugawara Hot springs No.165
Sodium & Calcium - Chloride & Sulfate Springs
(Weak alkaline, hypotonic high Hot springs) pH 8.2
In accordance with the hygiene management guidelines, we accept children up to 6 years old.
Customers with tattoos are not allowed to use the public bath.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
We apologize, but taking photos or videos inside the venue is prohibited.
About in-house facilities
Wi-Fi is available throughout the building.
Please note that Wi-Fi may be difficult to access in some parts of the building.
Equipment includes a hair dryer, TV, refrigerator, safe, and toilet seat with hot water washing function.
Amenities such as slippers, bath towels, towels, toothbrushes, and carrier bags are provided in Guest rooms.
Yukata, hairbrushes, razors, hair ties, and cotton swabs are available at the front desk.
They are available on the 3rd floor of the building (fees apply).
The entire building is non-smoking.
Please note that there is a smoking corner within the building.
There is a kids' park and a game center on the second floor of the building.
Free parking available. (No reservation required)
Roads are expected to be frozen and snowy from December to late February. Snow may fall suddenly at night or in the early morning. Please be sure to use winter tires or chains.
Regarding use by children
Yukata and bedding will be provided for children aged elementary school and above.
Yukata sizes available: 65cm-70cm, 75cm-90cm, and 90cm-100cm.
Please feel free to use the yukata provided in the yukata corner of the lobby on the first floor.
Food ・Futon included: 50% of the adult rate (preschool)
Food ・Without futon 1,650 yen (0~2 years old)
Yes. At our hotel, children aged 0~2 years old are also charged 1,500 yen (1,650 yen including tax).
In addition, the hotel has Food ・Prices are set according to the age of the child, regardless of whether or not bedding is available.
The child rate categories are as follows.
Child A: Elementary school students Adult fee 70% Food Bedding
Child B: 3 years old ~ 6 years old (preschooler) Adult fee 50% Food ・Sleeping sheet
Child D: 0~2 years old Facility fee 1,650 yen Food ・No bedding (co-sleeping)
Regarding barrier-free accommodation
We have equipment available for loan, but please note that the number is limited.
Please contact the hotel for more information.
About surrounding sightseeing
Sightseeing information page.
- Family Mart Kawaguchiko Interchange Store: Approximately 2.5km from the hotel, approximately 6 minutes by car
We will guide you to the main hospitals in the area.
- ■Fujiyoshida City Hospital: Approximately 5km, approximately 10 minutes
- ■ Yamanashi Red Cross Hospital: Approximately 3.3km, approximately 8 minutes
- ■Fuji Eastern Pediatric Emergency Medical Center: Approximately 4km, approximately 10 minutes
- ■ Otaya Clinic: Approximately 3km, approximately 7 minutes
- ■ Shin-Nishihara Clinic: Approximately 2.5km, approximately 5 minutes
- ■Takada Internal Medicine Clinic: Approximately 2.3km, approximately 5 minutes
Other
If you have forgotten something, please contact the hotel.
Please also note that we may ask you to confirm your identity when handing over your lost item.
Please contact the front desk to arrange a taxi.
Please note that we do not exchange foreign currencies.
We do not arrange rental cars. We apologize for the inconvenience, but please make your own arrangements.
They are always available in your room. If you are unsure, please ask at the front desk.
We operate a shuttle bus from Kawaguchiko Station to the hotel (advance reservation required).