![[Official] KAMENOI HOTEL ASO PARK RESORT](/asoparkresort/common/img/logo/jpn_basic.svg){kind=logo}
FAQ
- About accommodation
- Access and parking
- On-site payment
- About the Room
- About fixtures and equipment
- Food
- About going out and nearby spots
- others
About accommodation
Standard check-in is 15:00 and standard check-out is 10:00.
This may vary depending on the Staying plan, so please check each Staying plan.
We are unable to accommodate early check-in, but we can store your luggage and car.
Please contact the front desk.
Phone number: 0967-34-0811
For one night stay with two meals, the latest check-in time is 19:30.
If you are just staying for breakfast or a room only, we are available until 11pm.
If you are going to be significantly later than the scheduled time, please let us know by contacting us using the details below.
Phone number: 0967-34-0811
Yes. You can extend your check-out time by paying an additional fee of 2,000 yen (tax included) per hour per Staying plan.
*You can use the room until 11:00 at the latest. (If you wish to extend your stay, please contact the front desk.)
Yes, you can store your luggage at the front desk.
Please feel free to let us know.
Yes, you can store your luggage at the front desk.
When sending your luggage, please write the date of your stay and the name of the guest on the shipping slip.
It would be very helpful if you could let us know in advance.
Phone number: 0967-34-0811
No, pets are not allowed on the premises.
It can be changed depending on availability.
If you make a reservation directly by phone, you can change your reservation up until one day before your stay.
We would appreciate it if you could contact us by phone.
Phone number: 0967-34-0811
If you made a reservation on the official website or online, please make changes on the reservation site you used to make the reservation, or cancel and make a new reservation. Please note that we are unable to make changes from here.
The cancellation fee is as follows:
■10 to 4 days before the stay: 20%
■3 days before to the day before: 50%
■ On the day: 80%
■No-show cancellation: 100%
*This is a percentage of the accommodation fee.
*For reservations for 15 or more people, the above differs, so please contact us.
■ If you make a reservation directly by phone
Please contact us by phone.
Phone number: 0967-34-0811 (9:00-18:00)
■ If you made a reservation through another reservation site, etc.
Please confirm or cancel your reservation on the website where you made the reservation.
Please note that we do not accept reservations over the phone.
A parental consent form will be required.
Please contact us at kamenoi-aso-parkresort@mystays.com.
A consent form will be sent to you.
If transportation near the hotel is completely stopped due to a typhoon or other reason, we will waive the cancellation fee. In all other cases, the normal cancellation fee will be charged.
【Cancellation policy】
■10 to 4 days before the stay: 20%
■3 days before to the day before: 50%
■ On the day: 80%
■No-show cancellation: 100%
*This is a percentage of the accommodation fee.
*For reservations for 15 or more people, the above differs, so please contact us.
If you do not wish to use futons, you may exceed the room capacity.
At our hotel, children under elementary school age can choose whether or not to use futons, but futons are required for children of elementary school age and above.
Please contact us by phone or email before making a reservation.
TEL: 0967-34-0811
Email: kamenoi-aso-parkresort@mystays.com
*Email communications will be available in Japanese and English only.
Reservations can be made 24 hours a day through various online reservation sites.
https://asovilla.jp/
Reservations by phone are accepted from 9:00 to 18:00.
0967-34-0811
If a disaster causes transportation in Aso area to be completely cut off, we will consider waiving the cancellation fee, but in all other cases the normal cancellation fee will apply.
In accordance with the guidelines of the Ministry of Health, Labour and Welfare, we ask that guests residing overseas present their passports. However, guests residing in Japan do not need to present their passports.
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
Access and parking
There is free parking on the premises.
*Parking will be provided on a first-come, first-served basis.
*A parking fee of 1,000 yen (tax included) will be charged for each vehicle used for buses not accompanying a group, and for medium-sized and large vehicles that cannot be parked in a standard parking space.
Parking is outdoors.
There is a roof available for motorcycles only, but the number is limited.
Please contact us in advance.
Contact number
0967-34-0811
Yes. If the size is the same as a Hiace, you can park your car. There is no height limit because it is a flat parking lot.
If you are parking only a bus that is not a group, a separate parking fee will be charged (1,000 yen per night).
*If your vehicle exceeds the specified size, please contact the front desk by phone.
Phone number: 0967-34-0811
The service is available but reservations must be made by the day before. For more information, please click here.
https://asovilla.jp/info/1835
The nearest station is JR Aso Station.
About 3 minutes by taxi from Aso Station on the Toyohashi Main Line
■From Kumamoto IC
①North side restoration road
From Kumamoto IC towards Otsu, take the north side restoration road (Otsu IC) at the Milk Road entrance intersection.
Turn left at Aso Nishi IC exit and go about 7 km
②Current National Route 57
From Kumamoto IC, take National Route 57 towards Oita, about 36 km
■ Aso Kumamoto Airport
- About 40 minutes by taxi
- Take the Kumamoto-Oita intercity bus "Yamabiko" and get off at the Kadode Dominion stop.
For more information, please visit the Kyushu Sanko Bus homepage. - Kumamoto Beppu Take the Kyushu Cross Kyushu Bus, inter-city bus, and get off at the Cadre Minion stop.
For more information, please visit the Kyushu Sanko Bus homepage.
Near the hotel, it is often not necessary except when it is snowing, but as Aso is surrounded by mountains, it may be necessary in the surrounding areas.
There is no bicycle parking lot, but if you would like to use a bicycle, please contact kamenoi-aso-parkresort@mystays.com.
We do not have a designated space for motorcycles, but we will secure a space for you. Please contact us at kamenoi-aso-parkresort@mystays.com.
The "Kadori Dominion Mae" bus stop is a 5-minute walk from the facility.
Please see the Kyushu Sanko Bus official website for route maps and timetables.
The nearest airport is Aso Kumamoto Airport.
It's about 40 by car.
From Aso Kumamoto Airport to our hotel, take the Kyushu Sanko Bus
"Yamabiko"
https://www.sankobus.jp/bus/
yamabiko/
Kyushu Crossing Bus
https://www.sankobus.jp/bus/
oudan/
Get off at "Kadori Dominion" and you can reach our hotel in about 3 minutes on foot.
It is not possible to make an advance reservation from the airport to Kadode Dominion-mae, the closest stop to our hotel, but you can make a reservation for the next bus stop after Kadode Dominion-mae, Aso Ekimae.
You can make a reservation to go to Aso Station and tell the bus driver that you will be getting off just before the station, or you can board this bus without a reservation if there are seats available.
On-site payment
Yes, we accept the following credit cards.
[Credit card]
■ VISA
■JCB
■Diners Club
■MasterCard
[Electronic money]
■iD
■Apple Pay
■QUIC Pay
The bathing tax is 150 yen per adult.
*Children under elementary school age are not required to pay the bathing tax.
No. We do not accept payment by invoice.
Please be aware of this.
When making a reservation online, we are unable to change the payment method. Please make the change at the relevant reservation site.
If you would like to pay by credit card on-site, you can pay by credit card at check-out, so please consider this option.
About the Room
Yes, free Wi-Fi is available in all Guest rooms and throughout the hotel.
Please use this service on your smartphone, tablet, or computer with wireless LAN.
Please note that you will be required to set up your own connection settings.
No. The baths in Guest rooms have heated water.
Please be aware of this.
No. Generally, we do not offer in-room dining for either breakfast or dinner.
Please be aware of this.
Yes. We offer the following children's items for free rental.
■ Baby bed
■ Diaper bucket
■ Bath chair
■ Bed guard
etc.
Please contact the front desk when making a reservation or when using the facility.
(Extension 9)
*Numbers are limited.
South Wing Twin have two beds, and for the third guest and above a sofa bed or extra bed will be provided.
There are no extra beds available in any other Guest rooms.
The futons for the Japanese-style room or Japanese-Western room will be laid out in advance.
In the case of Japanese-Western style rooms, beds will be provided for up to two guests.
Yes, all rooms are non-smoking.
No, our facility does not have Guest rooms with open-air baths.
Please be aware of this.
No. There is only one room key.
Please be aware of this.
Bed sizes vary depending on room type.
South Wing:
120cm x 195cm 2 units
For 3 people, sofa bed 95cm x 205cm
For 4 people, an extra bed will be provided above.
North Wing:
140cm x 195cm 1 unit
123cm x 195cm 1 unit
No. The beds are fixed and have electrical wiring, so please refrain from moving.
About fixtures and equipment
★Please prepare the following items in your room
■Towel set (face towel and bath towel)
■ Shampoo and conditioner
■ Body soap
One set of towels is provided per person. For children, towels are only provided for children with futons. If you would like additional towels, please let the front desk know and we will provide them for an additional fee.
★Amenity bar (near the front desk) Please choose the amenities you need from the list below.
●Colored yukata
Toothbrush
Razor
Brush
Shower cap
Cotton swabs and cotton pads
The following amenities are available for guests with children up to infant age who request futons.
■Children's toothbrush
■ Children's slippers
For more information, please contact the front desk (ext. 9).
*Children's yukatas are available at the amenity bar (near the front desk).
Yes. All rooms are equipped with face towels and bath towels. One set is provided for each person (for children, we only provide them for those with futons. If you would like additional towels, please let the front desk know and we will provide them for an additional fee).
When using Hot springs and pool as a visitor, rentals are available for a fee (starting from 200 yen each).
Yes. We can provide additional face towels (100 yen per towel, tax included) and bath towels (200 yen per towel, tax included). Please contact the front desk if you would like to use them (extension 9).
Yes. We have adult colored yukatas in small, medium, large and extra large sizes.
We also have yukatas for infants and children.
*After checking in, you can choose from the amenity bar (near the front desk).
We also have yukatas for children (height 75cm and up (S size), 110cm and up (M size), and 120cm and up (L size)) as well as larger sizes.
Yes. There are 4 coin-operated washing machines and 4 coin-operated dryers available on the 1st floor of the North Wing.
We also accept various cashless payment methods.
Located on the 2nd floor of the Main Building, 4th floor of the South Wing, 2nd floor of the East Wing, and 2nd to 6th floors of the North Wing.
Yes. Alcohol vending machines are located on the 4th floor of the South Wing and the 2nd to 6th floors of the North Wing.
They are also available at the convenience store (South Wing, 1st floor).
Food
Yes, we can provide breakfast for an additional fee.
If you would like to use this service, please let us know when you check in if you are planning to visit the hotel in advance.
Adults (junior high school students and above) 2,200 yen (tax included) / Elementary school students 1,540 yen / Children aged 3 and above 1,100 yen. Children under the age of 3 may use the separate seating area free of charge.
Yes, baby food is available at the buffet restaurant only.
You can also bring baby food if you let us know in advance.
Please contact us when making your reservation or at least 3 days prior to your stay.
Phone number: 0967-34-0811
As our hotel serves food in a buffet format, we ask that you take care of your own allergies. However, if you fill out the allergy information hearing chart specified by our company in advance, we will provide you with an ingredient list and other assistance.
Please note that we are unable to respond to cases of contamination or to those who have previously experienced anaphylactic shock.
At the dinner buffet, soft drinks are available all you can drink.
All-you-can-drink alcohol is available for 2,200 yen (tax included) per adult.
The Food time and all-you-can-drink period is 90 minutes.
Advance reservations are required.
Available in sizes 4 (12 cm) to 8 (24 cm) from 4,100 yen to 10,000 yen.
For more information, please contact us by phone (0967-34-0811).
The buffet is open daily for dinner and breakfast.
You can add more later, but please note that we may not be able to accommodate your request depending on the seating situation.
Opening hours vary depending on the date, but general opening hours are as follows:
◆Dinner: 18:00 (17:30 depending on the date) to 21:00
The buffet offers a wide range of Japanese, Western and Chinese cuisine, as well as Kumamoto specialties.
You will be seated for 90 minutes. All-you-can-drink alcohol is available for 2,200 yen (tax included) per person.
Charges for additional use outside of the plan:
Adults: 5,500 yen (tax included)
Elementary school students: 3,850 yen (tax included)
Infant: 2,750 yen (tax included)
◆Breakfast: 6:45-9:30 (last entrance at 9:00)
The breakfast buffet offers a wide variety of dishes, including Kumamoto specialties.
There is no time limit for breakfast.
Adults: 2,200 yen (tax included)
Elementary school students: 1,540 yen (tax included)
Infant: 1,100 yen (tax included)
The buffet is available in 1 to 5 shifts depending on the date.
1 session: 90 minutes between 18:00 and 21:00
2 shifts: 18:00-19:30/19:30-21:00
3 shifts: 18:00-19:30/18:30-20:00/19:30-21:00
4 shifts: 18:00-19:30/18:30-20:00/19:00-20:30/19:30-21:00
5 shifts: 17:30-19:00/18:00-19:30/18:30-20:00/19:00-20:30/19:30-21:00
* Food time is 90 minutes.
*The above business hours are subject to change.
Business hours may change depending on reservation status.
You will be notified upon arrival.
If you would like to add the buffet to Staying plan, please inform the front desk by around 3:00 p.m. on the day of your stay.
0967-34-0811
info@asovilla.jp
The buffet restaurant offers the following drinks:
- Pepsi Cola
- Ginger ale
- Melon Soda
- orange juice
- Mixed vegetable and fruit juice
- Oolong Tea
- coffee
- cocoa
- Green Tea
- draft beer
- Non-alcoholic beer
- wine
- Sour
- Highball
- gin
- Shochu
- Alcohol
*Drinks available may change depending on availability on the day.
About going out and nearby spots
Yes. Hirai Aso Naka store is located about 2 minutes walk from our facility.
■ Hirai Aso Naka store (open 24 hours)
Address: 2126 Kurokawa Bisai Aso-shi
TEL: 0967-34-2102
● Aso Kadode Dominion *Discounted advance tickets are available for purchase at the hotel.
About 5 minutes walk from the hotel
For more details, please see the URL below.
https://www.cuddly.co.jp/
【Fee】
Adults: 2,400 yen (usually 2,600 yen) / Elementary and junior high school students: 1,200 yen (usually 1,400 yen) / Children aged 3 and over: 700 yen (usually 800 yen) / Free admission for children under 3
● Aso Shrine
Approximately 15 minutes by car from the hotel
● Roadside Station Aso
Approximately 3 minutes by car from the hotel
Explore the delicious food and water resources of the temple town!
Handmade horse croquettes, rotating manju, and more... You can eat your way around.
As for Food (dinner) near our hotel, they are within walking distance.
"Nakada" (about 3 minutes walk)
https://tabelog.com/kumamoto/
A4302/A430201/43015648/
There is Mr.
Additionally, Obento no Hirai, a bento chain in Kumamoto that has a food court within its stores, is just a one-minute walk away.
https://www.hirai-wa.com/
shop_aso/bouchu/
Other establishments where you can enjoy alcoholic drinks can be found in Uchinomaki Hot springs, about 6 kilometers away in Aso area.
http://www.flat-aso.com/
night-gourmet/ja/top/
Unfortunately, the restaurant in the hotel that you can visit without making a reservation is currently closed.
If you would like a buffet style dinner, we may be able to accommodate your request on the day.
(Depending on the seating situation, we may not be able to accommodate your desired eating and drinking times or we may have to decline your request.)
It is about 1.2km from Aso Station, and takes about 2-3 minutes. The minimum fare is 15 minutes on foot.
There are taxis available in front of Aso Station, but as there are only a few available, please see the contact details for the taxi companies below.
TaKuRoo:
0967-22-0161
Aso Taxi:
0967-22-0825
About 5 minutes by car from "Drugstore Cosmos Aso Store"
https://www.cosmospc.co.jp/shop/
kyushu/kumamoto/51217.html
About 10 minutes by car, there is a drug store called "Mori Aso Ichinomiya Store"
https://www.doramori.co.jp/
store/8014.html/
There are two points:
Other
For personal photography, you are free to take photos anywhere except the Hot springs facilities and indoor heated pool, but please be considerate so as not to disturb other customers.
When taking photographs for distribution purposes, please be sure to contact the front desk in advance and obtain permission at all locations.