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- Top
- Staying plan
- Guest rooms
- spend time with pets
- Food
- Hot springs
- Banquets & Conferences
- Access
- NEW Facility information
- Sightseeing


Q&A
FAQ
- About accommodation
- About Access
- About reservations
- About Kamenoi Hotel website
- About Food
- About Hot springs and public baths
- About in-house facilities
- For use by children
- Regarding barrier-free accommodation
- About surrounding sightseeing
- About day use
- others
About accommodation
When is the check-in and check-out times?
What time is the last check-in time?
Can I extend my check-out time?
Until what time is the front desk available?
Please tell me the dinner and breakfast times.
Can I send my luggage in advance?
Can I send my luggage from the hotel?
Can I bring my pet?
Are there any rules for bringing pets?
Please let me know what items I need to bring when bringing my pet.
Can minors stay overnight?
How many nights can I reserve?
Is there a place to store valuables?
Is there a night curfew at Kamenoi Hotel?
Will invoices/receipts be issued for accommodations paid in advance?
Can I issue separate receipts?
About Access
What is the name of the nearest station?
Please tell me the means of transportation from the station.
Where is the nearest expressway interchange (IC)?
Which direction from Yaita IC?
Is there a shuttle service from the nearest location?
About reservations
How do I reserve accommodation at Kamenoi Hotel?
What can I use to pay for my stay?
What should I do if I want to change my reservation?
How many days in advance will the cancellation fee be charged?
Until when can I make a reservation? Can I make a same-day reservation?
I would like to become a Kamenoi Hotel Members Card member.
What benefits do I get when I become a Kamenoi Hotel Member's Card member?
Is there an expiration date for Kamenoi Hotel Membership Card members?
I lost my Kamenoi Hotel membership card.
I registered as a member from the Kamenoi Hotel website, but when will I receive my membership card?
Is there an expiration date if I join from the Kamenoi Hotel website?
Can I check the number of points on the Kamenoi Hotel website?
I forgot my password for Kamenoi Hotel Member's Card member login.
About Kamenoi Hotel website
Email news is not displayed correctly (garbled characters)
When I make a reservation or register as a member on the Kamenoi Hotel website, I cannot register even if I enter my email address.
I made a reservation for accommodation, registered as a member, or made an inquiry/request for information on the Kamenoi Hotel website, but I did not receive a confirmation email.
About Food
Can you accommodate allergies?
Can I bring food into Food venue?
Can I have a meal in the room?
Can I make a reservation for breakfast on the day of check-in?
Do you have a banquet hall?
What are the restaurant opening hours?
About Hot springs and public baths
Are bath towels provided in the public bath?
I have a tattoo, can I use the public bath?
What kind of public bath is it?
What is the quality of Hot springs?
What are the hours for using the public bath at the hotel?
Do you have a private bath?
Please tell me how to use the private bath.
Is the bath in the room with an indoor bath Hot springs?
Is there a change of gender in the public bath?
Is there a sauna in the public bath?
Is there an open-air bath?
About in-house facilities
Please tell me about the equipment and amenities in the room.
Can I use the internet?
Do you have regular medicines ready?
Is there a store?
Are all Guest rooms non-smoking?
Do you have a conference room?
Can I smoke in the banquet hall or conference room?
Is there a coin laundry?
Are there any entertainment facilities?
Is there a parking lot?
Do you have a coffee room?
Regarding use by children
Do you rent yukata and bedding for children?
Can I bring my child's baby food?
Do you have rental goods for children?
Up to what age can children stay free of charge?
How much is the accommodation fee for infants?
Do you have baby supplies available to rent?
Can I rent a baby cot in the room?
Regarding barrier-free accommodation
Is it barrier-free?
Can I borrow your wheelchair?
Are there toilets that are wheelchair accessible?
Do you have elevators?
About surrounding sightseeing
Are there any tourist spots nearby?
Are there any convenience stores nearby?
Are there any hospitals nearby?
Is there an ATM on the premises? Also, are there any financial institutions such as post offices nearby?
About day use
Can I use it for a day trip?
Other
Could you arrange a rental car for me?
Can I borrow a mobile charger?
Does it snow in winter?
What about inquiries about lost items?
Could you arrange a taxi for me?
Can I send my luggage from the hotel?
Can I exchange foreign currency?