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Q&A
FAQ
About reservations
How do I reserve accommodation at Kamenoi Hotel?
How many days in advance will the cancellation fee be charged?
About accommodation
Please tell me how to change trains to the nearest station.
Is there a shuttle service?
When I make a reservation online, there are no vacancies for the room type I want. Are all rooms fully booked?
I made a reservation, but I haven't received the information cover letter by mail.
Please tell me the check-in and check-out times.
Can I do early check-in or late check-out?
I would like to send my luggage in advance.
Can you see the sea from your room?
Do you have non-smoking rooms?
Can only one person stay? How much is the additional fee?
Is there a bath in the room?
Please tell me about the equipment and amenities in the room.
Please tell me about storing valuables.
I am using a wheelchair. Are there any steps in the building? Also, are there any rooms that I can use?
Can I have the hotel call a taxi?
Please tell me how to Access nearby tourist spots.
Is there a convenience store nearby?
Can minors stay overnight?
Will invoices/receipts be issued for accommodations paid in advance?
Can I issue separate receipts?
About Food
Is it possible to bring in baby food (retort food)?
What about allergy ingredients?
Is it possible to bring liquid food?
About in-house facilities
Please tell me more about the parking lot.
Can I use the internet?
Please tell me the hours for using the public bath.
Can I use the public bath even if I have a tattoo?
Up to what age can children of the opposite sex enter the public bath together?
Can a baby who is not diapered use the public bath?