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- Top
- Staying plan
- Guest rooms
- dog friendly room
- Food
- Hot springs
- Access
- Facility
- Sightseeing
- Activity

Q&A
FAQ
- About accommodation
- About reservations
- About the website
- About Food
- About Hot springs and public baths
- About in-house facilities
- Regarding use by children
- Regarding barrier-free accommodation
- About surrounding sightseeing
- About day use
- others
About accommodation
When is the check-in and check-out times?
What time is the last check-in time?
Can I send my luggage in advance?
Can I bring my pet?
Can minors stay overnight?
How many nights can I reserve?
Is there a place to store valuables?
Is there a night curfew?
Will invoices/receipts be issued for accommodations paid in advance?
Can I issue separate receipts?
About reservations
How do I reserve a hotel room?
What can I use to pay for my stay?
Can I be on the waiting list?
What should I do if I want to change my reservation?
How many days in advance will the cancellation fee be charged?
Until when can I make a reservation? Can I make a same-day reservation?
Is there a shuttle service from the nearest station?
About the website
Email news is not displayed correctly (garbled characters)
When making a reservation for accommodation or registering as a member on the website, I cannot register even if I enter my email address.
About Food
Can you accommodate allergies?
Can I bring food into Food venue?
Can I make a reservation for breakfast on the day of check-in?
Can I have a meal in the room?
What are the restaurant opening hours?
About Hot springs and public baths
Are bath towels provided in the public bath?
I have a tattoo, can I use the public bath?
What kind of public bath is it?
What is the quality of Hot springs?
What are the hours for using the public bath at the hotel?
Do you have a private bath?
Is the bath in the room with an indoor bath Hot springs?
Is there a change of gender in the public bath?
Is there a sauna in the public bath?
Is there an open-air bath?
About in-house facilities
What kind of amenities are provided?
Can I use the internet?
Do you have regular medicines ready?
Is there a store?
Is the entire building non-smoking?
Is there a coin laundry?
Can I have a massage?
Can I reserve the spa in advance?
Can 2 people use the spa?
Are there any entertainment facilities?
Is there a parking lot?
Do you have a coffee room?
Are there charging facilities for electric cars?
Are there parking spaces for people with disabilities?
Regarding use by children
Do you rent yukata and bedding for children?
Can I bring my child's baby food?
Do you have rental goods for children?
Regarding barrier-free accommodation
Is it barrier-free?
Can I borrow your wheelchair?
Are there toilets that are wheelchair accessible?
Do you have elevators?
About surrounding sightseeing
Are there any tourist spots nearby?
Are there any golf courses nearby?
Are there any convenience stores nearby?
Are there any hospitals nearby?
Is there an ATM in the building?
Also, are there any financial institutions such as post offices nearby?
Also, are there any financial institutions such as post offices nearby?
About day use
Can I use it for a day trip?
Other
What about inquiries about lost items?
Could you arrange a taxi for me?
Can I send my luggage from the hotel?
Can I exchange foreign currency?
Could you arrange a rental car for me?
Can I borrow a mobile charger?