FAQ
About reservations
- ●Reservation via the Internet
- You can make reservations at the hotel of your choice on the Kamenoi Hotel website from the first day of the month six months prior to your date of use.
- ●Reservations by telephone etc.
- You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.
About accommodation
Child A: Elementary school student 70% of adult price Food and bedding included
Child B: 3 to 6 years old (preschoolers) 50% of adult price Food and bedding included
Child D: 0 to 2 years old Facility usage fee: 1,650 yen No Food or bedding (sleeping provided)
*For preschool children, a children's menu is available.
If a guest under the age of majority stipulated in Article 4 of the Civil Code is using the hotel alone or with a group of guests under the age of majority, the hotel will contact the guardian (person with parental authority) for confirmation. We may ask you to take a refund.
No-show: 100% of basic accommodation fee
On the day: 80% of the basic accommodation fee
The day before: 20% of the basic accommodation fee
When making a reservation through a travel agency or accommodation reservation site, a cancellation fee will be charged according to the specified cancellation policy.
Contact information Hotel representative: +81-288-98-0016
Additionally, there are restrictions on Food times, so we may not be able to serve you depending on your arrival time. Thank you for your understanding.
Please change into slippers before going outside the building.
Please ask the front staff.
To KAMENOI HOTEL NIKKO YUNISHIGAWA Front
1033 Yunishigawa, Nikko-shi, Tochigi 321-2601 Japan
[Telephone] +81-288-98-0016
Colored yukata rentals (charges apply) are available at the shop on the first floor, so please feel free to use them.
Colored yukata rentals (charges apply) are available at the shop on the first floor, so please feel free to use them.
If you wish to use it in your room, please prepare your own.
The front desk is staffed 24 hours a day.
If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that corresponds to the Japanese certified invoices and receipts (invoices), please make your reservation through the official MYSTAYS website.
About Food
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the inn when making your reservation.
Notes on “allergy-friendly menu”
- 1 It is possible to change the menu to a menu that does not use single ingredients, but it is difficult to remove ingredients contained in seasonings, and we may not be able to accommodate all requests.
- 2 All the dishes served at our hotel are prepared in the same kitchen, so there is a possibility that trace amounts of allergens may be mixed in during the cooking process.
Please note that this response does not guarantee complete removal of allergy-causing substances. - 3. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
- 4 Please note that we are unable to respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
When using the service, please check the above information and make your final decision.
Please note that we may not be able to accommodate your request depending on the congestion situation.
If you bring baby food with you, please let the staff know and we will help you warm it up.
Please ask the venue staff.
About Hot springs and public baths
About in-house facilities
We may not be able to take reservations during busy times, so please make your reservation as soon as possible after your arrival.
*Advance reservations are not accepted before check-in.
Our hotel is not completely barrier-free, so our staff will be happy to assist you if you experience any inconvenience in the public spaces.
Other
Sweets and drinks can be purchased at the 1st floor shop and vending machines located on each floor.
Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.
In addition, prior consent from the hotel is required when photographing or conducting interviews for commercial or commercial purposes. Please contact hotel public relations.
■ Nikko Country Club: 2833 Tono Nikko-shi Tochigi 43.3 km from our hotel, 52 minutes by car
■Kinugawa Country Club: 62 Takatoku, Nikko-shi Tochigi 36.2 km from the hotel, 43 minutes by car
We will guide you to the major hospitals in the area.
■ Nikko-shi Yunishigawa Clinic
Approximately 550m from the hotel, 7 minutes on foot
There is no ATM within the hotel.
We will guide you to nearby ATMs.
■ Yunishigawa Post Office Approximately 650m from our hotel, 8 minutes walk (ATM: Closed on Sundays and holidays)