Q&A

FAQ

About reservations
About accommodation
About Food
About in-house facilities
others

About reservations

How do I make a reservation at KAMENOI HOTEL?

●Reservation via the Internet: You can make a reservation for your desired hotel on KAMENOI HOTEL website from the first day of the month six months prior to your date of use.

●Reservations by telephone etc.: You can make reservations by calling the hotel of your choice from the first day of the month six months prior to your date of use.
Please note that for reservations made on the first day of the month, reception hours will start at 8:30.
*Telephone, etc.: Apply by phone, mail, or directly at the hotel front desk.
(Example) If you make a reservation for accommodation on November 10th, the reservation start date will be May 1st.

About accommodation

Will there be accommodation charges for children?

Yes. At our hotel, we charge 1,500 yen (1,650 yen including tax) for children between 0 and 2 years old. In addition, our hotel sets prices based on the age of the child, regardless of whether Food and bedding are included. Children's fare classifications are as follows.
Child A: Elementary school student 70% of adult price Food and bedding included
Child B: 3 to 6 years old (preschoolers) 50% of adult price Food and bedding included
Child D: 0 to 2 years old Facility usage fee: 1,650 yen No Food or bedding (co-sleeping with a parent)
*For preschool children, a children's menu is available.

Can minors stay overnight?

If a guest under the age of majority stipulated in Article 4 of the Civil Code is using the hotel alone or with a group of guests under the age of majority, the hotel will contact the guardian (person with parental authority) for confirmation. We may ask you to take a refund.

How many days in advance will the cancellation fee be charged?

If you cancel your reservation or change the number of people, the following cancellation fees will apply.

No-show: 100% of basic accommodation fee

On the day: 80% of the basic accommodation fee

3 days to 1 day before: 50% of the basic accommodation fee

10 to 4 days before: 20% of the basic accommodation fee

When making a reservation through a travel agency or a hotel reservation site, a cancellation fee will be charged in accordance with the prescribed cancellation policy.

It looks like my arrival time will be delayed.

If you will be later than the time you have informed us, please kindly contact us at the number below.
Contact information Hotel representative: +81-288-98-0016
Additionally, please note that meal times are limited, so we may not be able to serve you depending on your arrival time. Thank you for your understanding.

Can I wear indoor clothes (samue) and slippers inside and outside the building?

Yes, you can wear them inside the building.
Please change into slippers before going outside the building.

Is it possible to leave my luggage before check-in?

You can store your luggage before check-in and after check-out.
Please ask the front staff.

Can you keep my luggage sent by post or courier?

Please contact the hotel before sending and then send it to the address below. Please write the "date of your stay" and "name of the person who made the reservation" in the item name section of the shipping slip.
KAMENOI HOTEL NIKKO YUNISHIGAWA All Inclusive Hotel Front Desk
1033 Yunishigawa, Nikko-shi, Tochigi 321-2601 Japan 321-2601
[Telephone] +81-288-98-0016

Can I bring juice or alcohol into my room?

You can bring it into your room. There are also shops and vending machines inside the hotel, so please use them.

Can I bring my pet with me?

Our hotel does not have facilities that allow pets.

Do you have yukata for children?

Children's Samue are available in S, M, and L sizes.
Colored yukata rentals (charges apply) are available at the shop on the first floor, so please feel free to use them.

Do you have large-sized indoor wear?

Samue is available up to LL size.
Colored yukata rentals (charges apply) are available at the shop on the first floor, so please feel free to use them.

Are there towels in the room?

Yes. We provide face and bath towels.

I would like a non-smoking room.

All rooms in our hotel are non-smoking. The smoking room is located on the first floor.

Do you have an electric kettle or microwave to make milk?

All guest rooms are equipped with an electric kettle. A microwave is available in the vending machine area on the B1 floor.

Do you have cribs, etc. available to rent?

It is located in the public bath, but it is not available for rental.
If you wish to use it in your room, please prepare your own.

Is there a place to store valuables?

There is a safe in the room. We do not store them at the front desk.

Is there a curfew?

There is no curfew after check-in.
The front desk is staffed 24 hours a day.

What can I use to pay for my stay?

In addition to paying in cash, you can use various credit cards such as VISA, JCB, AMEX, and MASTER.

Will invoices/receipts be issued for accommodations paid in advance?

If you make a reservation with advance payment through a travel agency or hotel reservation site, as a general rule, the agency will issue the receipt, and the hotel will not be able to issue an invoice.
If you require a receipt that complies with Japanese domestic billing standards, please make your reservation through the Iconia Hospitality official website.

Can I issue separate receipts?

In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.

Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees

Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.

About Food

I have a food allergy.

At our hotel, we are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely.
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the inn when making your reservation.

Note on the "Allergy-Friendly Menu

1 It is possible to change the menu to a menu that does not use single ingredients, but it is difficult to remove ingredients contained in seasonings, and we may not be able to accommodate all requests.
2 All the dishes served at our hotel are prepared in the same kitchen, so there is a possibility that trace amounts of allergens may be mixed in during the cooking process.
Please note that this response does not guarantee complete removal of allergy-causing substances.
3. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
4 Please note that we are unable to respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.

When using the service, please check the above information and make your final decision.

Can I reserve a seat?

Please let us know in advance.
Please note that we may not be able to accommodate your request depending on the congestion situation.

Do you have baby food?

We do not provide baby food.
If you bring baby food with you, please let the staff know and we will help you warm it up.

Do you have chairs for children?

Baby chairs are available for children.
Please ask the venue staff.

Where is the restroom?

There are no restrooms inside the restaurant, so please use the restroom to the left of the entrance.

How do I pay?

We ask that you pay in full at check-out. If you would like to pay separately for each room, please let us know.

Someone has a birthday and I'm thinking about celebrating.

Although it is a small gift, the hotel will give you a dessert plate as a gift. Please contact us in advance.

Is there a time limit?

To reduce congestion, we ask for your cooperation for 90 minutes.

I'd like to take some food home with me.

Due to strict food hygiene guidelines from the public health center, we ask that you refrain from taking food home.

Do you have lunch?

We are not open for lunch.

About Hot springs and public baths

Do you have towels?

Please bring towels and bath towels from your room.

Are there lockers that can be locked?

We have key-type lockers available in the changing room.

Is it possible to use Hot springs before check-in or after check-out?

I'm sorry. You cannot use Hot springs before check-in or after check-out.

Until what age can children take a mixed bath?

In accordance with the hygiene management guidelines, we accept children up to 6 years old.

I have a tattoo, can I take a bath in Hot springs?

We apologize for the inconvenience, but we cannot accept guests with tattoos.

Can I take pictures at the bathhouse?

We apologize, but taking photos or videos inside the venue is prohibited.

About in-house facilities

Can I use the internet?

Wi-Fi is available throughout the building.

I would like to make a reservation for the amusement corner (table tennis/billiards).

Reservations can be made at the front desk.
We may not be able to take reservations during busy times, so please make your reservation as soon as possible after your arrival.
*Advance reservations are not accepted before check-in.

Is there a laundromat available?

We are sorry. We do not have it available at our hotel.

Is the facility wheelchair accessible? Is it okay to use a wheelchair?

We have wheelchairs available to rent for use within the facility.
Our hotel is not completely barrier-free, so our staff will be happy to assist you if you experience any inconvenience in the public spaces.

Can I have fireworks on the premises?

You can enjoy it in the plaza next to the parking lot. We also have insect repellents, lanterns, and buckets available for rent, so please ask our staff.

Other

Is there a parking lot? Is there a parking fee?

There are 40 free outdoor parking spaces available on site.

Are tire chains necessary in winter?

Snowfall and frozen roads are expected from December to April every year. If you are coming by car, please wear studless tires or carry a chain for your safety.

Is there a convenience store nearby?

It is approximately 40 minutes by car from the hotel.
Sweets and drinks can be purchased at the 1st floor shop and vending machines located on each floor.

Is it okay to take photos and videos inside the hotel?

Permission is granted for private and non-commercial purposes only. When taking videos or photos, please be careful not to cause a nuisance to other customers such as reflections. Please note that the hotel cannot be held responsible for any trouble or damage that may occur due to posting videos etc. on various media.
Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.
In addition, prior consent from the hotel is required when photographing or conducting interviews for commercial or commercial purposes. Please contact hotel public relations.

Are there any golf courses nearby?

■ Nikko Country Club: 2833 Tokorono Nikko-shi Tochigi 43.3 km from our hotel, 52 minutes by car
■Kinugawa Country Club: 62 Takatoku, Nikko-shi Tochigi 36.2 km from the hotel, 43 minutes by car

Are there any hospitals nearby?

We will guide you to the major hospitals in the area.
■ Nikko-shi Yunishigawa Clinic
Approximately 550m from the hotel, 7 minutes on foot

Is there an ATM in the hotel? Also, are there any financial institutions such as post offices nearby?

There is no ATM within the hotel.
We will guide you to nearby ATMs.
■ Yunishigawa Post Office Approximately 650m from our hotel, 8 minutes walk (ATM: Closed on Sundays and holidays)