![[Official] KAMENOI HOTEL NIKKO YUNISHIGAWA All-Inclusive Hotel](/nikkoyunishigawa/common/img/logo/jpn_basic.svg?20241114){kind=logo}
FAQ
About reservations
- ●インターネットによるご予約
- ご利用日の6か月前の月の初日から、亀の井ホテルWebサイトでご希望のホテルへご予約いただけます。
- ●お電話等によるご予約
- ご利用日の6か月前の月の初日から、ご希望のホテルへお電話等によりご予約いただけます。
なお、月の初日のご予約に限り、受付時間を8時30分からとさせていただきます。
※お電話等：電話、郵便、ホテルのフロントにおける直接申込
(例) 11月10日のご宿泊予約の場合のご予約開始日は「5月1日」になります。
About accommodation
Child A: Elementary school student 70% of adult price Food and bedding included
Child B: 3 to 6 years old (preschoolers) 50% of adult price Food and bedding included
Child D: 0 to 2 years old Facility usage fee: 1,650 yen No Food or bedding (co-sleeping with a parent)
*For preschool children, a children's menu is available.
If a guest under the age of majority stipulated in Article 4 of the Civil Code is using the hotel alone or with a group of guests under the age of majority, the hotel will contact the guardian (person with parental authority) for confirmation. We may ask you to take a refund.
ご予約のお取消しやご人数変更の場合は以下のキャンセル料金が発生いたします。
不泊：ご宿泊基本料金の100％
当日：ご宿泊基本料金の80％
3日前～1日前：ご宿泊基本料金の50％
10日前～4日前：ご宿泊基本料金の20％
旅行会社や各宿泊予約サイトからご予約の際は、規定のキャンセルポリシーに準じてキャンセル料金が発生いたします。
Contact information Hotel representative: +81-288-98-0016
Additionally, please note that meal times are limited, so we may not be able to serve you depending on your arrival time. Thank you for your understanding.
Please change into slippers before going outside the building.
Please ask the front staff.
KAMENOI HOTEL NIKKO YUNISHIGAWA All Inclusive Hotel Front Desk
1033 Yunishigawa, Nikko-shi, Tochigi 321-2601 Japan 321-2601
[Telephone] +81-288-98-0016
Colored yukata rentals (charges apply) are available at the shop on the first floor, so please feel free to use them.
Colored yukata rentals (charges apply) are available at the shop on the first floor, so please feel free to use them.
If you wish to use it in your room, please prepare your own.
The front desk is staffed 24 hours a day.
事前決済にて旅行代理店や宿泊予約サイト等でご予約された場合、原則として当該代理店等が領収書を発行するため、ホテルより請求書・領収書（インボイス）を発行することはできません。
日本国内の適格請求書・領収書（インボイス）に対応した領収書が必要な方は、アイコニア・ホスピタリティ公式サイトよりご予約いただきますようお願いいたします。
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About Food
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the inn when making your reservation.
Note on the "Allergy-Friendly Menu
- 1 It is possible to change the menu to a menu that does not use single ingredients, but it is difficult to remove ingredients contained in seasonings, and we may not be able to accommodate all requests.
- 2. As our kitchen and restaurant handle a wide variety of ingredients, trace amounts of contamination are unavoidable when preparing the food and other dishes we serve.
Please note that this measure does not guarantee the complete removal of allergens. - 3. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
- 4 Please note that we are unable to respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
When using the service, please check the above information and make your final decision.
Please note that we may not be able to accommodate your request depending on the congestion situation.
If you bring baby food with you, please let the staff know and we will help you warm it up.
Please ask the venue staff.
About Hot springs and public baths
About in-house facilities
We may not be able to take reservations during busy times, so please make your reservation as soon as possible after your arrival.
*Advance reservations are not accepted before check-in.
Our hotel is not completely barrier-free, so our staff will be happy to assist you if you experience any inconvenience in the public spaces.
Other
Sweets and drinks can be purchased at the 1st floor shop and vending machines located on each floor.
Also, depending on the situation, we may ask you to cancel the shooting or ask a staff member to do so. So thank you in advance for your understanding.
In addition, prior consent from the hotel is required when photographing or conducting interviews for commercial or commercial purposes. Please contact hotel public relations.
■ Nikko Country Club: 2833 Tokorono Nikko-shi Tochigi 43.3 km from our hotel, 52 minutes by car
■Kinugawa Country Club: 62 Takatoku, Nikko-shi Tochigi 36.2 km from the hotel, 43 minutes by car
We will guide you to the major hospitals in the area.
■ Nikko-shi Yunishigawa Clinic
Approximately 550m from the hotel, 7 minutes on foot
There is no ATM within the hotel.
We will guide you to nearby ATMs.
■ Yunishigawa Post Office Approximately 650m from our hotel, 8 minutes walk (ATM: Closed on Sundays and holidays)