![[Official] KAMENOI HOTEL KUMANO TANABE](/kumanotanabe/common/img/logo/jpn_basic.svg){kind=logo}
Q&A
FAQ
- About reservations
- About accommodation
- About Food
- About Hot springs bath
- About in-house facilities
- Regarding use of our facilities by children
- Regarding barrier-free accommodation
- About surrounding facilities
- others
About reservations
How do I make a reservation at KAMENOI HOTEL?
- ●インターネットによるご予約
- ご利用日の6か月前の月の初日から、亀の井ホテルWebサイトでご希望のホテルへご予約いただけます。
- ●お電話等によるご予約
- ご利用日の6か月前の月の初日から、ご希望のホテルへお電話等によりご予約いただけます。
なお、月の初日のご予約に限り、受付時間を8時30分からとさせていただきます。
※お電話等：電話、郵便、ホテルのフロントにおける直接申込
(例) 11月10日のご宿泊予約の場合のご予約開始日は「5月1日」になります。
How many days in advance will the cancellation fee be charged?
ご予約のお取消しやご人数変更の場合は以下のキャンセル料金が発生いたします。
不泊：ご宿泊基本料金の100％
当日：ご宿泊基本料金の80％
3日前～1日前：ご宿泊基本料金の50％
10日前～4日前：ご宿泊基本料金の20％
旅行会社や各宿泊予約サイトからご予約の際は、規定のキャンセルポリシーに準じてキャンセル料金が発生いたします。
About accommodation
When is the check-in and check-out times?
Check-in is at 15:00 and check-out is at 10:00.
What time is the last check-in time?
The last check-in time is 18:00, except for some plans such as rooms without meals.
If your arrival time is after 6pm, please contact the hotel.
If your arrival time is after 6pm, please contact the hotel.
Can I send my luggage in advance?
If you let us know in advance, we will keep it for you. We apologize for the inconvenience, but please be sure to include the date of your stay and the name of the person making the reservation.
If you would like to send your luggage to your home after using the service, you can send it via Yu-Pack for a fee from the hotel shop.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
If you would like to send your luggage to your home after using the service, you can send it via Yu-Pack for a fee from the hotel shop.
In addition, you can leave your luggage at the front desk for the same day only, even before check-in or after check-out.
Please note that depending on the contents of your luggage, we may not be able to store it either in advance or before or after use.
Please note that we are unable to accept parcels by cash on delivery or cash on delivery.
Can I bring my pet?
Pets are not allowed at our hotel. Please note.
Can minors stay overnight?
If a guest under the age of majority stipulated in Article 4 of the Civil Code is using the hotel alone or with a group of guests under the age of majority, the hotel will contact the guardian (person with parental authority) for confirmation. We may ask you to take a refund.
Is there a place to store valuables?
There is a safe in the room.
Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
Please also note that although you may leave your belongings at the front desk, we may refuse to accept items that are deemed difficult to leave at the hotel, such as works of art or antiques.
Is there a night curfew?
There is a curfew at 23:00. If you will be returning after curfew, please notify the front desk in advance.
Can you see the sea from your room?
All rooms have ocean views.
Enjoy spectacular views from both rooms.
Enjoy spectacular views from both rooms.
事前決済による宿泊の請求書・領収書は発行されますか。
事前決済にて旅行代理店や宿泊予約サイト等でご予約された場合、原則として当該代理店等が領収書を発行するため、ホテルより請求書・領収書（インボイス）を発行することはできません。
日本国内の適格請求書・領収書（インボイス）に対応した領収書が必要な方は、アイコニア・ホスピタリティ公式サイトよりご予約いただきますようお願いいたします。
日本国内の適格請求書・領収書（インボイス）に対応した領収書が必要な方は、アイコニア・ホスピタリティ公式サイトよりご予約いただきますようお願いいたします。
Can I issue separate receipts?
In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.
Examples of when partial issuance is not possible
✕ Divide the transaction amount of 16,000 yen per room per night into 10,000 yen and 6,000 yen
✕ Only 10,000 yen of the transaction amount of 16,000 yen per room per night
✕ Multiple people staying in the same room and dividing the room between each guest
✕ Splitting a combined credit card payment for several rooms into individual room charges
✕ Split up package sales, such as breakfast-included plans, into ancillary sales and accommodation fees
Examples of partial issuance
*However, if you pay by credit card, etc., you will need to make separate payments for each amount of the split receipt (individual payments).
○ If the first night is 10,000 yen and the second night is 16,000 yen, separate receipts will be issued for each date.
○ If the first night is 10,000 yen and the second night is 16,000 yen, a single receipt will be issued with details for each date.
○ Separate receipts will be issued for incidental sales such as parking fees and accommodation fees.
About Food
Can you accommodate allergies?
At our hotel, we are doing everything possible to ensure that customers with food allergies can enjoy their Food safely and securely.
We are able to provide allergy-friendly menus for some of our menus upon request.
Please contact the hotel when making your reservation.
Note on the "Allergy-Friendly Menu
- 1. It is possible to change the menu to a menu that does not use individual ingredients, but it is difficult to remove ingredients contained in seasonings, and we may not be able to accommodate all requests.
- 2. As our kitchen and restaurant handle a wide variety of ingredients, trace amounts of contamination are unavoidable when preparing the food and other dishes we serve.
Please note that this measure does not guarantee the complete removal of allergens. - 3. For dishes served buffet-style, allergens are indicated on the menu card or in the allergen list; we do not offer individual allergen-free meals.
- 4. For customers who are concerned that we cannot guarantee the removal of allergy-causing substances, we may have no choice but to refuse to serve Food, with the customer's safety as our top priority.
- 5. Please note that we cannot respond on the same day. Also, please refrain from making requests based on your likes and dislikes of ingredients.
When using the service, please check the above information and make your final decision.
Can I bring food into Food venue?
To prevent food poisoning, we do not allow food to be brought into the Food venue.
Can I have the meal in the room?
Food will be served at the restaurant or in the large hall.
Do you have a banquet hall?
We have various banquet halls available depending on the number of guests. A separate usage fee is required. Reservations are required, so please contact the hotel directly.
About Hot springs bath
Are bath towels provided in the public bath?
Bath towels are not provided in the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
For guests staying overnight, bath towels will be provided in your room, so please bring them with you when using the public bath.
I have a tattoo, can I use the public bath?
Customers with tattoos are not allowed to use the public bath.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
Please note that you can use this service if your tattoo is not visible to other customers due to a sticker that hides it.
Do you have a private bath?
There are no private baths.
Is the bath in the room with an indoor bath Hot springs?
There are 1 room with Special Japanese-Western-Style Room (with bath) an indoor bath, 1 Japanese-Western room, 1 Western-style Twin Room room (with bath and toilet), 1 barrier-free Guest rooms, 2 single rooms, and 1 Japanese-Western room certified as a "welcome baby inn". All rooms are Real Hot Water in the room.
Is there a change of gender in the public bath?
The men's and women's public baths switch between the evening and morning.
Is there a sauna in the public bath?
There is no sauna. Thank you for your understanding.
Is there a hair dryer etc. in the public bath?
We have a hair dryer, shampoo, conditioner, body soap, and lotion.
About in-house facilities
Can I use the internet?
Wi-Fi is available throughout the building.
Please note that Wi-Fi may be difficult to access in some parts of the building.
Please note that Wi-Fi may be difficult to access in some parts of the building.
Is the entire building non-smoking?
The entire building is non-smoking.
Please note that there are smoking corners inside the building (1st and 2nd floors).
Please note that there are smoking corners inside the building (1st and 2nd floors).
Is there a coin laundry?
1 wash 300 yen (no detergent required) 30 minutes drying 100 yen
*Only 100 yen coins can be used. Other coins cannot be used.
*Only 100 yen coins can be used. Other coins cannot be used.
Can I have a massage?
There is a chiropractic and foot massage corner. It is a chiropractic treatment that corrects physical distortions such as stiff shoulders and lower back pain.
Usage hours 17:00-23:00 (last reception: 22:00)
Usage fee: 20 minutes: 2,000 yen, 30 minutes: 3,000 yen, 40 minutes: 4,000 yen, 60 minutes: 6,000 yen
Please contact the hotel for details as the hotel may be closed on certain days.
Usage hours 17:00-23:00 (last reception: 22:00)
Usage fee: 20 minutes: 2,000 yen, 30 minutes: 3,000 yen, 40 minutes: 4,000 yen, 60 minutes: 6,000 yen
Please contact the hotel for details as the hotel may be closed on certain days.
Are there vending machines for drinks and cigarettes?
They are located in juice vending machines (2nd, 4th, and 5th floors), alcohol vending machines (4th floor), and ice cream vending machines (5th floor).
There are no cigarette vending machines. Please purchase at the store.
There are no cigarette vending machines. Please purchase at the store.
Is there a parking lot?
Free parking is available. (80 vehicles, no reservation required) Please contact us in advance if you are using a large vehicle.
Regarding use of our facilities by children
Do you rent yukata and bedding for children?
For children of elementary school age and older, yukata and bedding will be provided if you use Staying plan.
In addition, if you are a preschooler or infant and need yukata and bedding, we will provide them for a fee, so please let us know when making your reservation.
In addition, if you are a preschooler or infant and need yukata and bedding, we will provide them for a fee, so please let us know when making your reservation.
Can I bring my child's baby food?
For infants and toddlers, you may bring in baby food.
If you need something heated, please feel free to ask at the front desk or restaurant.
If you need something heated, please feel free to ask at the front desk or restaurant.
Do you have rental goods for children?
We have rental goods for children. Please contact the hotel for details.
What kind of room is Welcome Baby's room?
Our hotel is certified by parents and experts from the "Mikihouse Childcare Research Institute." We have one "Certified Japanese-Western Style Room" that is a Welcome Baby Hotel, equipped with a humidifier/air purifier, a child's toilet seat reducer, a step stool, a diaper pail, a diaper changing mat, and a Bumbo chair. Shoes are not allowed inside the room, and the bathroom is equipped with a baby bath, bath chair, bath toys, and baby soap. We also offer free rentals of strollers, cribs, formula preparation pots, and DVD players. Please contact us in advance if you wish to rent any of these items.
Regarding barrier-free accommodation
Is it barrier-free?
We have rooms that are wheelchair accessible. We are also installing handrails in hallways within the building.
Please contact the hotel for details.
Please contact the hotel for details.
Can I borrow your wheelchair?
We have a limited number available for loan, so please make a reservation in advance.
Are there toilets that are wheelchair accessible?
For the convenience of wheelchair users, we have installed a restroom with handrails and an emergency call system on the first floor, where the front desk and restaurant are located.
Do you have elevators?
We have two elevators installed.
In order to accommodate wheelchair users, one of the elevators is equipped with a lower control panel, Braille display, and voice guidance.
In order to accommodate wheelchair users, one of the elevators is equipped with a lower control panel, Braille display, and voice guidance.
About surrounding facilities
Are there any convenience stores nearby?
■Lawson Tanabe Motomachi Exit Store Approximately 700 meters from our hotel
■FamilyMart Tanabe Motomachi store Approximately 960m from our hotel
■FamilyMart Tanabe Motomachi store Approximately 960m from our hotel
Is there a beach nearby?
It is approximately 10 minutes by car to Tanabe Ogigahama Beach. There is also a municipal parking lot (charged) next to the beach.
Please tell me Access from the hotel to nearby tourist spots.
The time required to reach the main sightseeing spots (approximate) is as follows.
■Adventure World: Approximately 30 minutes by car
■Kizetsu Gorge: Approximately 20 minutes by car
■Koyamaji Temple: Approximately 5 minutes by car
■Toko Shrine: Approximately 10 minutes by car
■Tenjinzaki: About 15 minutes on foot
■Adventure World: Approximately 30 minutes by car
■Kizetsu Gorge: Approximately 20 minutes by car
■Koyamaji Temple: Approximately 5 minutes by car
■Toko Shrine: Approximately 10 minutes by car
■Tenjinzaki: About 15 minutes on foot
Other
Could you arrange a taxi for me?
Please contact the front desk to arrange a taxi.
Can I send my luggage from the hotel?
Please ask the staff at the store.
Can I borrow a mobile charger?
Available in all rooms.